Technical Implementation Lead

** Note that you can be located ANYWHERE in the United States - this role is fully remote (with potentially a couple of in-person meetings a year) ** Please do not apply unless you are located in the United States. About Tellescope The first thing you should know about us is that we are PROFITABLE, and are not dependent on raising funds to survive.  We are a lean 8-person team that is focused on executing and scaling past our existing customer base. As an organization, we pride ourselves on providing new customers with white-glove onboarding and responsive support.  As a company, Tellescope is focused on helping improve the digital patient experience in healthcare. Our HIPAA-compliant CRM provides digital health companies with a centralized platform that includes omnichannel patient communication, scheduling, forms, task management, and a no-code automation builder. Our platform equips companies with all of the tools needed to efficiently manage and scale patient outreach, onboarding, and ongoing relationships. The Healthcare CRM industry is a $17.9 Billion market largely run by legacy software providers that offer a generic CRM option that can be used in a healthcare setting. Unlike those companies, Tellescope gives digital health businesses a refreshing and innovative option that is actually designed specifically for them. Role Overview You will be Tellescope’s seventh hire reporting to our Founders Sebastian and Derek. We have built our entire product in-house and have developed a structured onboarding process that we utilize with customers.  This role is for you if you’re a people-person, who enjoys working with customers directly and you’re excited to manage the end-to-end process with customers from onboarding, launch, and post-launch support.   For some customers, their Tellescope configuration is very specific to their business, and for others, it is more of a templated configuration. With our business rapidly scaling our templated offering, this role would initially be focused on helping customers set up our templated configuration, with the intent of eventually expanding to also support customized product implementations. As a company, we’re looking for someone who prioritizes being kind to others and building meaningful customer relationships. Each Tellescope team member has the ability to make a significant positive impact on our customers and their patient's lives. We are a remote-first company so you should expect this role to be 100% remote. Requirements About You To be successful in this role you will need to feel comfortable leading calls with customers and taking ownership of certain customer accounts.   Requirements Bachelor's degree in business, information technology, or a related field. 3-5 Years working in business-to-business software or Digital Healthcare or other relevant work experience Experience working at an early-stage startup or organization that utilizes SCRUM or Agile Knowledge of webhook configuration, REST APIs, JSON and working with tools like Postman Knowledge or experience working with EHRs, CRM, Practice Management, or other Digital Health infrastructure tools Excellent at problem-solving and prioritizing competing tasks Independent and can take ownership of business-critical tasks Experience complying with HIPAA-compliance requirements Based in the U.S. Work remotely with the possibility of some hybrid work if located in either the New York City, Miami-Fort Lauderdale, or Boston metropolitan area. Nice-to-Haves  Experience with software development, QA testing, or reproducing bugs Familiarity with Webhooks, understanding of API architecture, design, and best practices. Proficiency in programming languages highly preferred. Experience leveraging Claude, ChatGPT, or other AI tools for technical projects (work or non-work-related) Loves dealing with customers, answering questions, teaching, and explaining! Be friendly, caring, and supportive. Familiarity with HealthTech space About the Process During the interview process, if qualified, you should expect to meet with both of Tellescope’s co-founders. The first interview will be a short call with our COO. Candidates who progress will then have a follow-up interview with our CEO. Benefits Compensation and Benefits Vacation: Employees will be given unlimited paid time off. All we ask is that you give us a heads-up ahead of time about when you’d like to take off. Medical Benefits: Immuto, Inc. currently offers comprehensive medical benefits through an ICHRA, including 100% of the premium for the employee-only Gold plan (lowest-cost Gold option).  Retirement Benefits: Immuto, Inc. currently provides employees access to a Safe Harbor 401(k) plan, with an employer contribution of up to 3%. Equal Opportunity Statement Tellescope provides equal employment opportunities, which apply to all employees and applicants for employment without regard to sex, race, color, religion, handicap, national origin, physical and mental disability, matriculation, political affiliation, source of income, place of residence or business, veteran status, sexual orientation, gender identity or expression, familial status, family responsibilities, genetic information, ancestry, personal appearance, pregnancy, age, or marital status, as defined by Federal, and all state and provincial laws.