Researcher, Online Threat Intelligence

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet. Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.  Requirements What you’ll do: This position is a part-time, remote role; however, you must be based in one of the following states: California, Colorado, Delaware, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Tennessee, Texas, Virginia, or Washington DC Shifts needed: Sun-Tu 10-6p; Th-Sat 10-6p; Th-Sat 6p-2a; Fr-Sun 8-4p All EST Weekend availability required As a Starry Expert, you’ll be responsible for managing customer-initiated and proactive support interactions with Starry Internet customers. Respond to customer phone calls, emails, and live chats related to Starry Internet signup, features, and advanced networking settings. Assist customers with scheduling, rescheduling, and canceling appointments Support customers with account-related questions (promo codes, plan changes, billing, credits, transfers, cancellations) Identify, investigate, and resolve issues on the home WiFi network (offline, service disruption, frequent disconnections, slow speeds, basic device support) Retain customers requesting to cancel due to service or other issues Escalate technical and non-technical issues through appropriate channels Follow up with customers to ensure satisfaction and issue resolution Who we’re looking for: You have excellent customer service skills, including effective empathy, excellent call control, and clear, concise verbal and written communication. You have previous contact center experience, successfully handling moderate to high call volume in addition to tickets. You work quickly, independently, and with great attention to detail. You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a Starry customer. You care deeply about representing our brand and leaving a positive impression with the customers you support. You have strong analytical and organizational skills. You are: Results-driven: enjoy setting challenges and smashing through them; has demonstrated success in previous endeavors Autonomous: self-motivated, scrappy, and able to deal with the ambiguity typical of an early-stage company Emotionally intelligent: empathetic; strong communicator; genuinely interested in human behavior; enjoys collaborating with a team Curious: embraces all opportunities to learn from peers and mentors, always looking for ways to do something better Creative: energized by new problems to solve; always coming up with new ideas and looking for ways to implement them Qualifications: 1+ years of help desk or troubleshooting customer service experience working with hardware, complex technical services, or for a SaaS company or an IT environment 1+ years of call center or contact center experience dealing with moderate to high call volume Ability to work from home in a quiet, dedicated space Bilingual Spanish Bonus Points if… You've worked at an Internet Service Provider and constantly wanted to tear all the systems you used apart and build something better You're familiar with Zendesk Previous remote work experience You are a bilingual Spanish, Korean, or Russian speaker. The starting rate for this position is $19/hourly. Starry values providing prospective employees with a fair chance to pursue opportunities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of any applicable Fair Chance ordinance. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Brief CLASSTALK —— Online English Teaching Teachers Wanted We are looking for committed Teachers to complement our qualified workforce of educators. Teachers will teach Chinese K-12 schools in part time (UTC+8). The ideal candidate will be passionate for teaching students in a multicultural situation and know how to organize a class and make online learning an easy and meaningful process. The goal is to help cultivate the students‘ interest in education and be their dedicated ally in the entire process of learning and development. Our classes take place Monday to Friday/Saturday at Chinese K12 schools,9:00am to 12pm China time. This corresponds to Sunday to Thursday /Friday evening/night (7pm to 6am) in North American Eastern time. Responsibilities • ✓ Present lessons in a comprehensive manner and use creative and self- designed means to facilitate learning, Collaborate with Chinese local teachers • ✓ Provide individualized instruction to each student by promoting interactive learning • ✓ Collaborate with Chinese local teachers online • ✓ Develop and enrich professional skills and knowledge by attending teaching and research seminars, coaching sessions, etc. Qualifications o ✓ No major limitation. Major in English, Elementary School, Education, ESL, o ✓ K-12 teaching license, TESOL, TEFL, CELTA or other qualified teaching license. ✓ Outgoing, energetic, passionate in teaching, Open and empathetic in multicultural classroom. o ✓ Interested in music, high-tech, arts, science, hand puppets, etc. (preferred) IT & Other Requirements • ✓ A Windows 10 computer (at least Intel i3 CPU and 8G RAM) or a recent Mac computer. • ✓ A webcam camera with at least 720P resolution. • ✓ A headset (headphones + mic). • ✓ A whiteboard (3 by 5 feet) or virtual whiteboard (Manycam is preferred) • ✓ Bright lighting. • ✓ Internet Speed: upload/ download speed: at least 20Mbps/ 20Mbps.

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet. Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.  Requirements What you’ll do: This position is a part-time, remote role; however, you must be based in one of the following states: California, Colorado, Delaware, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Tennessee, Texas, Virginia, or Washington DC Shifts needed: Sun-Tu 10-6p; Th-Sat 10-6p; Th-Sat 6p-2a; Fr-Sun 8-4p All EST Weekend availability required As a Starry Expert, you’ll be responsible for managing customer-initiated and proactive support interactions with Starry Internet customers. Respond to customer phone calls, emails, and live chats related to Starry Internet signup, features, and advanced networking settings. Assist customers with scheduling, rescheduling, and canceling appointments Support customers with account-related questions (promo codes, plan changes, billing, credits, transfers, cancellations) Identify, investigate, and resolve issues on the home WiFi network (offline, service disruption, frequent disconnections, slow speeds, basic device support) Retain customers requesting to cancel due to service or other issues Escalate technical and non-technical issues through appropriate channels Follow up with customers to ensure satisfaction and issue resolution Who we’re looking for: You have excellent customer service skills, including effective empathy, excellent call control, and clear, concise verbal and written communication. You have previous contact center experience, successfully handling moderate to high call volume in addition to tickets. You work quickly, independently, and with great attention to detail. You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a Starry customer. You care deeply about representing our brand and leaving a positive impression with the customers you support. You have strong analytical and organizational skills. You are: Results-driven: enjoy setting challenges and smashing through them; has demonstrated success in previous endeavors Autonomous: self-motivated, scrappy, and able to deal with the ambiguity typical of an early-stage company Emotionally intelligent: empathetic; strong communicator; genuinely interested in human behavior; enjoys collaborating with a team Curious: embraces all opportunities to learn from peers and mentors, always looking for ways to do something better Creative: energized by new problems to solve; always coming up with new ideas and looking for ways to implement them Qualifications: 1+ years of help desk or troubleshooting customer service experience working with hardware, complex technical services, or for a SaaS company or an IT environment 1+ years of call center or contact center experience dealing with moderate to high call volume Ability to work from home in a quiet, dedicated space Bilingual Korean Bonus Points if… You've worked at an Internet Service Provider and constantly wanted to tear all the systems you used apart and build something better You're familiar with Zendesk Previous remote work experience The starting rate for this position is $19/hourly. Starry values providing prospective employees with a fair chance to pursue opportunities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of any applicable Fair Chance ordinance. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Who We Are:  Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore. The Flavor Profile A Show Ambassador thrives in high-energy, interactive environments and enjoys performing, engaging with diverse audiences, and creating magical guest experiences. You’ll create a one-of-a-kind guest experience through dynamic performances, meaningful interactions, and playful engagement, while also supporting retail sales, bar & cafe operations, special events and VIP experiences, all in alignment with our culture and values. You bring some customer service experience or transferable skills from roles in hospitality, retail, entertainment, or other experiential industries. You are willing to learn and grow in a unique industry with a creative and performative team. Your Day-to-Day: Guest Engagement & Performance: Utilize scripted guides and spontaneous performances to bring exhibits to life and create memorable experiences. Sales Across Key Business Areas: Utilize training and skills to support sales across MOIC’s retail shop, bar and/or cafe, as well as ticketing. Ice Cream & Treat Delivery (Cross-Trained): Support the Service Team in delivering ice cream and other treats to guests in a quick and efficient manner. Hospitality & Service: Provide real-time, positive guest support to ensure a positive and enjoyable experience throughout the experience and retail shop. Event & VIP Setup: Assist with performances and experiences for special events and VIP guests, ensuring high standards of engagement and service. Collaboration: Partner closely with both Service and Show Teams to create a memorable and cohesive guest experience. Setup, Clean-Up & Maintenance: Maintain cleanliness and organization throughout the museum to create a welcoming atmosphere for guests. Perform Other Duties: Take on additional tasks as assigned by leadership. Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.   Requirements Necessities: 18 years or older Food Handler or ServeSafe certification Open availability, including weekends Standing and walking on your feet for long periods of time, up to 8 hours Team work and ability to effectively function in a high energy environment Bend/lift heavy objects of up to 40 pounds Nice to Haves: Experience in performance, acting, or entertainment, ideally in a guest-facing or interactive environment. Entry level sales, inventory or retail management experience Custom F&B (Food and Beverage) product crafting to enhance an experience Benefits The Good Stuff: Competitive pay and performance bonus Employee Assistance Program (EAP) Employee of the month program  Ability to grow within the company Break room snacks and unlimited ice cream Team outings Annual performance review and bonus opportunity Annual team celebration, Pinkball (“pink-tie” themed and you can bring a date!) Free entry for self at any MOIC location 4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets 50% off retail products Flex Day: A sweet bonus day off to pause, play, or rest — whatever fills your cone. Job Type: Full-time, Part-Time Pay: $18/hr

Retail Sales Representative – New York Job Type: Full-time Overview Join one of the fastest-growing telecommunications companies in the country! We are currently hiring Retail Sales Representative who are energetic, driven, and eager to succeed. We offer competitive hourly pay ($18–$20/hour) + commission ($15,000 - $20,000) and a clear path for professional growth through our industry-leading training and development programs. Who We Are We are a rapidly expanding branded partner in the telecommunications industry, operating under multiple brands across 15 states—with a footprint expected to reach over 200 retail locations nationwide. Our teams help connect residential customers to essential services including high-speed internet, mobile, video, and voice solutions. Who We’re Looking For We're looking for enthusiastic individuals with retail sales experience—particularly in wireless, mobile, or cable services—who thrive in fast-paced environments and enjoy connecting with customers. As a Retail Sales Representative, your main goal is to drive sales of telecommunications products and services. You’ll develop a deep understanding of our offerings, strengthen your sales techniques, and maximize results through strategic upselling—all while providing exceptional customer experience. Key Responsibilities Sales & Product Knowledge · Proactively engage customers to present and promote telecommunications products and services. · Recommend solutions based on customer needs, highlighting value and competitive advantages. · Effectively close sales and maximize revenue through upselling and cross-selling. · Consistently meet or exceed individual sales targets and commission goals. Customer Experience · Deliver an exceptional customer experience with a positive, solution-oriented attitude. · Build strong relationships to foster trust and long-term brand loyalty. · Maintain high standards in customer satisfaction, including Net Promoter Score (NPS) goals. Team & Organizational Success · Collaborate with team members and contribute to a supportive, performance-driven culture. · Stay informed about company offerings and evolving telecom technology. · Demonstrate reliability, professionalism, and punctuality in all job duties. Qualifications · 1+ year of experience in retail, wireless, cable, or telecommunications sales preferred. · High school diploma or GED required. · Must be able to work a flexible schedule, including evenings, weekends, and holidays. · Proficiency with technology and point-of-sale systems. · Ability to stand for extended periods and lift up to 35 lbs. · Willingness to support nearby store locations within a 35-mile radius of the home store (reliable transportation required). Perks & Benefits · Medical, Dental, Vision, 401(k) · Paid training and onboarding · Internal promotions & advancement opportunities · Employee-exclusive growth & rewards programs, including: o “Milestone Program”: Get recognized and rewarded at every stage of your sales journey. o “Winners Circle”: Annual all-expenses-paid trip to Mexico for top performers. Ask your interviewer for more details about these unique employee-focused programs! Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: No more than 40 per week Benefits: 401(k) Dental insurance Health insurance Vision insurance Work Location: In person

About Starry:  Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet. Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity. Who we’re looking for: Starry is seeking an experienced Field Sales Supervisor to lead a team of Field Sales representatives in achieving customer acquisition and field activity execution goals. Your team is composed of full-time Sales employees whose primary objective is subscriber acquisition through field-based activity. The Field Sales Supervisor will be held accountable for overseeing market subscriber sales goals, supporting brand awareness, driving daily field sales activity, and improving the customer experience. You will build the team and processes that shape the field acquisition strategy within your local market. Our ideal candidate is experienced in working cross-functionally with other teams, training and coaching, thinking strategically and creatively, analyzing results and analytics, and maximizing the subscriber sales potential for your direct reports.  What you’ll be doing: Lead, mentor, and coach the local field sales team Work cross-functionally with sales/marketing/deployment teams to identify subscriber acquisition opportunities, shape field sales strategies and tactics, schedule and execute field activity, and help your team manage their lead pipeline Reinforce and drive compliance in Starry’s field sales programs and best practices  Work collaboratively with internal teams and external partners to achieve acquisition results Analyze and report on all field activity to assess effectiveness and implement best practices Travel daily throughout the market and be available to work some evenings and weekends as needed (Saturdays) Effectively communicate brand messaging and Starry Value Props to consumers, property managers, and stakeholders Perform door-to-door and event sales activity alongside field teams to deliver market subscriber targets daily Points for: Proven leadership and motivational skills Relevant Field Sales experience or a “hunter” mentality Expertise in a variety of sales concepts, practices, and procedures Excellent listening and writing skills Creative problem solving and willingness to pivot quickly  Strong organizational and reporting skills  Requirements: 5+ years of relevant industry experience in telecommunications 2+ years experience in Field Sales and/or Field Marketing with experience managing teams Proven track record of driving direct sales (e.g., door-to-door sales) Experience hiring, managing, and training both a full-time field sales team Salary range of $80,000 to $85,000 plus commission. Final salary will be based on a variety of factors, including experience, education, and training. We work hard, so we take care of each other and try to enjoy ourselves along the way.  All full time Starry employees receive:   Generous employer contribution for you and your dependents on low deductible health plan, dental plan, vision plan, AD&D, and life insurance and access to our 401(k) retirement plan 12 weeks of 100% paid parental leave for all new parents after six months of continuous employment   Happy Interneting! Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.