Head of Product- North America

Customer Care Specialist -  No Healthcare Experience Needed Make a Meaningful Impact – Bring Compassion, We'll Provide the Training At Serenity Healthcare, we’re transforming mental wellness through empathy, innovation, and science-backed care. We’re currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others — this could be your perfect next step. 💡 No medical experience required. We provide full paid training and national certification. About the Role As a Customer Care Specialist, you’ll work closely with patients undergoing Transcranial Magnetic Stimulation (TMS) treatment — a non-invasive, FDA-approved therapy for depression and other mental health conditions. You’ll be a calming, consistent presence throughout their care experience. Key Responsibilities: Deliver one-on-one support during patient treatment sessions Operate and monitor TMS equipment (training provided) Encourage patients using positive tools like journaling, goal-setting, and mindfulness Maintain accurate session records and communicate with medical staff Create a warm, supportive environment for every patient About Serenity Healthcare Serenity Healthcare is a national mental health provider offering personalized, evidence-based treatment for people who haven’t found relief through traditional therapies. Our team uses FDA-cleared TMS technology and a whole-person approach to help patients heal from anxiety, depression, PTSD, and more. Ready to Make a Difference? Apply now and be the reason someone finds hope again. Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply. Requirements Who We’re Looking For We hire people for character and heart, not just experience. We’re especially interested in individuals with backgrounds in: Customer service, hospitality, education, retail, or similar people-facing roles A passion for supporting others through tough times Strong emotional intelligence and a calm, kind demeanor Minimum Requirements: 2+ years of full-time professional experience (any industry) Clear, professional verbal and written communication skills High level of empathy, patience, and emotional resilience Punctual, dependable, and open to feedback Must be authorized to work in the U.S. Background check and drug screening required Benefits Why Join Serenity Healthcare? At Serenity, you’ll do more than work — you’ll help people take back their lives. Benefits Include: 90% employer-paid medical, dental & vision 10 PTO days (15 after 1 year) + 10 paid holidays 401(k) Rapid promotion opportunities as we grow Positive, mission-driven culture where your contribution matters

Customer Care Specialist -  No Healthcare Experience Needed Make a Meaningful Impact – Bring Compassion, We'll Provide the Training At Serenity Healthcare, we’re transforming mental wellness through empathy, innovation, and science-backed care. We’re currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others — this could be your perfect next step. 💡 No medical experience required. We provide full paid training and national certification. About the Role As a Customer Care Specialist, you’ll work closely with patients undergoing Transcranial Magnetic Stimulation (TMS) treatment — a non-invasive, FDA-approved therapy for depression and other mental health conditions. You’ll be a calming, consistent presence throughout their care experience. Key Responsibilities: Deliver one-on-one support during patient treatment sessions Operate and monitor TMS equipment (training provided) Encourage patients using positive tools like journaling, goal-setting, and mindfulness Maintain accurate session records and communicate with medical staff Create a warm, supportive environment for every patient About Serenity Healthcare Serenity Healthcare is a national mental health provider offering personalized, evidence-based treatment for people who haven’t found relief through traditional therapies. Our team uses FDA-cleared TMS technology and a whole-person approach to help patients heal from anxiety, depression, PTSD, and more. Ready to Make a Difference? Apply now and be the reason someone finds hope again. Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply. Requirements Who We’re Looking For We hire people for character and heart, not just experience. We’re especially interested in individuals with backgrounds in: Customer service, hospitality, education, retail, or similar people-facing roles A passion for supporting others through tough times Strong emotional intelligence and a calm, kind demeanor Minimum Requirements: 2+ years of full-time professional experience (any industry) Clear, professional verbal and written communication skills High level of empathy, patience, and emotional resilience Punctual, dependable, and open to feedback Must be authorized to work in the U.S. Background check and drug screening required Benefits Why Join Serenity Healthcare? At Serenity, you’ll do more than work — you’ll help people take back their lives. Benefits Include: 90% employer-paid medical, dental & vision 10 PTO days (15 after 1 year) + 10 paid holidays 401(k) Rapid promotion opportunities as we grow Positive, mission-driven culture where your contribution matters

Customer Care Specialist -  No Healthcare Experience Needed Make a Meaningful Impact – Bring Compassion, We'll Provide the Training At Serenity Healthcare, we’re transforming mental wellness through empathy, innovation, and science-backed care. We’re currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others — this could be your perfect next step. 💡 No medical experience required. We provide full paid training and national certification. About the Role As a Customer Care Specialist, you’ll work closely with patients undergoing Transcranial Magnetic Stimulation (TMS) treatment — a non-invasive, FDA-approved therapy for depression and other mental health conditions. You’ll be a calming, consistent presence throughout their care experience. Key Responsibilities: Deliver one-on-one support during patient treatment sessions Operate and monitor TMS equipment (training provided) Encourage patients using positive tools like journaling, goal-setting, and mindfulness Maintain accurate session records and communicate with medical staff Create a warm, supportive environment for every patient About Serenity Healthcare Serenity Healthcare is a national mental health provider offering personalized, evidence-based treatment for people who haven’t found relief through traditional therapies. Our team uses FDA-cleared TMS technology and a whole-person approach to help patients heal from anxiety, depression, PTSD, and more. Ready to Make a Difference? Apply now and be the reason someone finds hope again. Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply. Requirements Who We’re Looking For We hire people for character and heart, not just experience. We’re especially interested in individuals with backgrounds in: Customer service, hospitality, education, retail, or similar people-facing roles A passion for supporting others through tough times Strong emotional intelligence and a calm, kind demeanor Minimum Requirements: 2+ years of full-time professional experience (any industry) Clear, professional verbal and written communication skills High level of empathy, patience, and emotional resilience Punctual, dependable, and open to feedback Must be authorized to work in the U.S. Background check and drug screening required Benefits Why Join Serenity Healthcare? At Serenity, you’ll do more than work — you’ll help people take back their lives. Benefits Include: 90% employer-paid medical, dental & vision 10 PTO days (15 after 1 year) + 10 paid holidays 401(k) Rapid promotion opportunities as we grow Positive, mission-driven culture where your contribution matters

Who we are: Fuse builds innovative communications, networking, and computing solutions that improve the sharing of information, video, text, and voice among operators distributed throughout the airborne, maritime, and ground environments.  We are a Technology firm creating in-house software, network and hardware solutions that support our noble cause of advancing warfighter capabilities with elegant, user-focused communications, networks, and software systems. About this role: Are you a proactive problem-solver who thrives in dynamic, high-stakes environments?  Do you excel at integrating complex systems with precision and rigor while driving innovation? Fuse Integration is seeking world-class Systems Integration & Test Engineers to join our team in delivering next-generation communication solutions for our nation’s warfighters. In this role, you’ll lead integration and testing efforts in our Systems Integration Lab (SIL), support flight and ground demonstrations, and ensure mission-critical systems meet stringent DoD standards. If you’re passionate about technology, teamwork, and national security, we want to hear from you! What you'll do: Develop and Execute Test Plans: Translate system requirements into detailed test requirements and procedures, conduct integration and testing in lab and field environments, and verify system functionality against DoD standards. Lead Complex Integration Efforts: Decompose intricate architectural challenges into executable plans, coordinating with cross-functional teams (hardware, software, network, and systems engineers) to integrate systems into broader system-of-systems architectures. Support Flight and Ground Demonstrations: Participate in planning, execution, and troubleshooting of flight tests, ground-based demonstrations, and other operational evaluations. Ensure Configuration Control: Maintain strict configuration management of all test artifacts, including hardware, software, and test documentation, to ensure traceability and compliance. Troubleshoot and Resolve Issues: Perform root cause analysis and implement solutions for issues in test environments, architectures, and equipment during integration and test events. Drive Security and Compliance: Advocate for and enforce DoD security protocols (e.g., RMF, DoD 8570 compliance) and engineering best practices to safeguard controlled items and ensure system integrity. Collaborate with Stakeholders: Interface with program managers, engineering teams, and external customers to align on requirements, resources, and long-term project vision. Innovate Tools and Processes: Design and implement architectures, tools, and testbed features to enhance integration, testing, and verification efficiency. Mentor and Lead Teams: Guide junior engineers and technical staff in testing best practices, fostering a culture of collaboration, innovation, and excellence. Requirements We are looking for: Education: B.S. in Systems Engineering, Electrical Engineering, Computer Science, or a related technical field (M.S. preferred). Experience: 8-12 years of hands-on experience in systems integration and test, with at least 5 years in a DoD environment supporting C4ISR systems. Technical Expertise: Proficiency in Linux OS and scripting languages (e.g., Python, Perl, Shell) for test automation and debugging. Deep understanding of RF communications (LOS, SATCOM, mesh networks), IP networking, and protocols (e.g., TCP/IP, UDP, SNMP). Experience with Agile and Scrum methodologies, using tools like JIRA, Confluence, and Gitlab for continuous integration. Hands-on experience with test equipment (e.g., spectrum analyzers, signal generators) and calibration processes. Knowledge of automated test frameworks (e.g., Selenium, Robot, or similar) and regression testing for software-intensive systems. Extensive hands-on experience in military aircraft integration, including subsystem interfacing, avionics integration, and platform compatibility testing to meet stringent DoD requirements and enhance operational readiness. Solid foundation in writing test plans, test cases, planning and coordinating test events, and managing requirements and verification traceability through tools like IBM DOORS, Jama Connect, etc. Experience with virtualization (e.g., VMware, Kubernetes, Docker) and cloud-based testing environments. Detail-oriented with a commitment to maintaining high-quality documentation and configuration control. Leadership and Soft Skills: Proven ability to lead cross-functional teams in an integration and test environment, directing hardware, network, and software integration efforts. Exceptional problem-solving skills with a track record of resolving complex technical issues under tight deadlines. Strong communication and interpersonal skills to collaborate with internal teams, external customers, and DoD stakeholders. Self-motivated with proven initiative in independently driving daily tasks, prioritizing efforts based on evolving project objectives and overarching company priorities to ensure timely and impactful results. Additional Skills (Preferred): Experience with Model-Based Systems Engineering (MBSE) tools like Cameo or Enterprise Architect. Familiarity with cybersecurity practices, including DoD 8570 certifications (e.g., Security+, CISSP). Knowledge of tactical data links (e.g., Link 16, CDL) and their integration into DoD systems. Experience with planning, coordinating, and executing Environmental Qualification Testing (EQT) to stringent MIL-STD standards, ensuring robust compliance and optimal performance of systems in diverse environmental conditions. Experience with flight test operations or unmanned systems (e.g., UAS, UUV). Clearance: Active DoD Secret clearance Citizenship: U.S. Citizen (required). Unique Talents: We value diversity of thought and experience. If you don’t meet every qualification but believe your skills and passion align with our mission, tell us why you’re the right fit in your cover letter! Why Join Fuse Integration? Impactful Work: Contribute to mission-critical systems that directly support national defense and warfighter effectiveness. Innovative Environment: Work in a fast-paced, agile setting that encourages creativity and out-of-the-box thinking. Flexible Work Options: Enjoy a hybrid schedule with a mix of remote and onsite work to balance professional and personal life. (Fully remote option NOT available). Growth Opportunities: Benefit from professional development, mentorship, and exposure to cutting-edge technologies. Veteran-Owned Culture: Join a team that values integrity, collaboration, and service, founded in 2010 with a strong reputation in the defense industry. Salary Range: $115,000 - $150,000 More about Fuse: Founded in 2010, Fuse is a veteran-owned, rapidly growing small business. Our San Diego-based company has earned recognition as an emerging leader in airborne, maritime, and ground networking.  Placing the warfighter at the center of every design process, Fuse delivers intuitive, agile, and resilient products that go beyond national security requirements—providing lasting utility and game-changing results.  We take pride in our brilliant and talented team as well as our dynamic environment and collaborative, creative, environment.  We build cutting-edge hardware and software products that solve complex national security challenges for our warfighters at the tactical edge.  Benefits Medical, Dental, and Vision Employee coverage is fully funded; a portion of dependents' coverage is funded as well 11 paid Federal Holidays Paid Time Off (PTO) Date of hire through second year: 10 days/year (accrued) Third year and beyond: unlimited 40 hours of paid sick leave per year 401k Annual bonuses Cell phone reimbursement: $100/month

Customer Care Specialist -  No Healthcare Experience Needed Make a Meaningful Impact – Bring Compassion, We'll Provide the Training At Serenity Healthcare, we’re transforming mental wellness through empathy, innovation, and science-backed care. We’re currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others — this could be your perfect next step. 💡 No medical experience required. We provide full paid training and national certification. About the Role As a Customer Care Specialist, you’ll work closely with patients undergoing Transcranial Magnetic Stimulation (TMS) treatment — a non-invasive, FDA-approved therapy for depression and other mental health conditions. You’ll be a calming, consistent presence throughout their care experience. Key Responsibilities: Deliver one-on-one support during patient treatment sessions Operate and monitor TMS equipment (training provided) Encourage patients using positive tools like journaling, goal-setting, and mindfulness Maintain accurate session records and communicate with medical staff Create a warm, supportive environment for every patient About Serenity Healthcare Serenity Healthcare is a national mental health provider offering personalized, evidence-based treatment for people who haven’t found relief through traditional therapies. Our team uses FDA-cleared TMS technology and a whole-person approach to help patients heal from anxiety, depression, PTSD, and more. Ready to Make a Difference? Apply now and be the reason someone finds hope again. Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply. Requirements Who We’re Looking For We hire people for character and heart, not just experience. We’re especially interested in individuals with backgrounds in: Customer service, hospitality, education, retail, or similar people-facing roles A passion for supporting others through tough times Strong emotional intelligence and a calm, kind demeanor Minimum Requirements: 2+ years of full-time professional experience (any industry) Clear, professional verbal and written communication skills High level of empathy, patience, and emotional resilience Punctual, dependable, and open to feedback Must be authorized to work in the U.S. Background check and drug screening required Benefits Why Join Serenity Healthcare? At Serenity, you’ll do more than work — you’ll help people take back their lives. Benefits Include: 90% employer-paid medical, dental & vision 10 PTO days (15 after 1 year) + 10 paid holidays 401(k) Rapid promotion opportunities as we grow Positive, mission-driven culture where your contribution matters

Customer Care Specialist -  No Healthcare Experience Needed Make a Meaningful Impact – Bring Compassion, We'll Provide the Training At Serenity Healthcare, we’re transforming mental wellness through empathy, innovation, and science-backed care. We’re currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others — this could be your perfect next step. 💡 No medical experience required. We provide full paid training and national certification. About the Role As a Customer Care Specialist, you’ll work closely with patients undergoing Transcranial Magnetic Stimulation (TMS) treatment — a non-invasive, FDA-approved therapy for depression and other mental health conditions. You’ll be a calming, consistent presence throughout their care experience. Key Responsibilities: Deliver one-on-one support during patient treatment sessions Operate and monitor TMS equipment (training provided) Encourage patients using positive tools like journaling, goal-setting, and mindfulness Maintain accurate session records and communicate with medical staff Create a warm, supportive environment for every patient About Serenity Healthcare Serenity Healthcare is a national mental health provider offering personalized, evidence-based treatment for people who haven’t found relief through traditional therapies. Our team uses FDA-cleared TMS technology and a whole-person approach to help patients heal from anxiety, depression, PTSD, and more. Ready to Make a Difference? Apply now and be the reason someone finds hope again. Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply. Requirements Who We’re Looking For We hire people for character and heart, not just experience. We’re especially interested in individuals with backgrounds in: Customer service, hospitality, education, retail, or similar people-facing roles A passion for supporting others through tough times Strong emotional intelligence and a calm, kind demeanor Minimum Requirements: 2+ years of full-time professional experience (any industry) Clear, professional verbal and written communication skills High level of empathy, patience, and emotional resilience Punctual, dependable, and open to feedback Must be authorized to work in the U.S. Background check and drug screening required Benefits Why Join Serenity Healthcare? At Serenity, you’ll do more than work — you’ll help people take back their lives. Benefits Include: 90% employer-paid medical, dental & vision 10 PTO days (15 after 1 year) + 10 paid holidays 401(k) Rapid promotion opportunities as we grow Positive, mission-driven culture where your contribution matters