Customer Success Representative

Procon is a top-ranked construction management and technology consulting firm with 25 years of experience delivering high‑impact projects across the U.S. and worldwide. An ENR Top 100 CM/PM firm for five consecutive years, we specialize in program management, project controls, commissioning, and virtual intelligence—and offer an excellent platform to grow your career while shaping the future of the built environment. Procon seeks a Senior Project Manager for an opportunity in the (City/State) area. This role requires 10+ of experience in construction management on projects for construction, mechanical systems, interior renovations, upgrades or new fit-outs. This role requires various skills and experience as listed below. Requirements Qualifications and Skills Bachelor’s degree in Building Construction, Architecture, Engineering, Planning or a closely related field. 10+ years of responsible experience as: an owner’s representative, project facilitator, construction manager or design and construction contracting experience. Excellent communication skills, both written and oral, and has the ability to effectively facilitate meetings. Experience working in dynamic environments around guest or facility activity. This role requires 10 years of experience in construction management on projects for construction, mechanical systems, interior renovations, upgrades or new fit-outs. Knowledge of eBuilder is preferred. Candidates with occupied renovation experience are preferred. Responsibilities and Duties Inspect and monitor on-site processes, procedures, and systems for compliance with construction drawings, security requirements, and code compliance. Lead construction management and owner’s representative duties across multiple projects. Provide on-site construction management duties during mobilization, site preparation, construction, fit-out, commissioning and occupancy phases. Provide support in project planning, procurement, design, management direction, project completion, client satisfaction, and financial outcome of assigned construction projects. Interface with clients to define project requirements. Review schedule and align project work plan and deadlines with requirements. Lead and manage the construction quality assurance process. Coordinate and monitor the completion of activities in all phases of the project life cycle. Monitor and oversee the project design or construction effort, to include but not limited to risk management, security and safety compliance, etc. Conduct comprehensive reviews of construction submittals and construction contract documents. Provide project administration and contract administration duties, including records management.  Generate well organized professional deliverables, including daily field reports. Assist the Owner with acquisition planning, technical reviews, execution, and administration. Collect requirements, prepare SOWs, and conduct market research, as appropriate. Provide technical support on a daily basis to all customers, manage electronic documents, serves as the liaison for stakeholders and customer groups, provide expertise, monitor security related issues, and maintain a coordinating relationship with the government agency, its clients, and external partners to include the architect-engineers, construction contractors, and other contractors supporting the government. Benefits Salary commensurate with experience. Interested and qualified candidates please submit a cover letter and a resume. Procon offers competitive salaries and a comprehensive benefits package, including full medical/dental insurance and 401(K) plan. Procon is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, or any other protected factor.

ABOUT US: Formerly Aurora Santa Rosa Hospital, SRBHH was opened in 2016 and is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care. Conveniently located in the North Bay, this hospital consists of 144 acute psychiatric inpatient beds. Santa Rosa Behavioral Healthcare Hospital (SRBHH) is regarded as an integral part of the greater Santa Rosa and Northern California mental health system of care. Conveniently located in the North Bay, SRBHH serves adolescents and adults. We treat both mental health and co-occurring psychiatric and substance abuse conditions. POSITION TITLE: Director of Public and Community Relations PAY RANGE: $130,00-$150,000 annually REPORTS TO: CEO KEY RESPONSIBILITIES: Comprehensive knowledge of each facility’s programs, processes including the assessment and admission process, transportation process and access to services. Foster extensive knowledge of each facility’s admission and exclusionary criteria as they apply to all programs and services. Collaborate with Director of Assessment and Referrals for bed availability communication to key referral sources. Attend in-services and program development meetings held by clinical staff to stay informed of current programmatic and care delivery issues, changes or updates. Develop and implement comprehensive community relations strategies that enhance the organizations public image and fosters positive relationships with community members, local hospital systems, surrounding counties, referral sources, local government officials and first responders. Assist and oversee community events that increase community engagement including educational events for the hospital with outreach to the community or hospital partners Works with Director of Performance Improvement regarding any community inquiries, concerns and feedback ensuring responsive and thoughtful communication that builds trust and goodwill Establish and maintain partnerships with local government officials, nonprofit organizations, and educational institutions to collaborate on community projects and initiatives. Advocate for community needs and interests within the organization, proposing new programs or adjustments to existing initiatives to better serve the community and fulfill the organization’s mission Assist the CEO, COO and DPO with the crisis communication plan that outlines procedures for addressing potential crises, including identifying key stakeholders, establishing communication channels, and designating spokespersons Responsible for setting the long-term vision for the organization’s public relations efforts, aligning them with the overall business strategy. Maintain current knowledge of the behavioral healthcare market within the Northern California service area.  Build internal customer relationships with SRBHH leadership and physicians and include them, as appropriate, in community outreach activities, meetings and facility tours.      Act as a higher-level link between SRBHH and key referral sources to drive service-oriented action plans that are responsive to referral source needs. Work with Director of Assessment and Referral to spearhead the process of obtaining formalized feedback from referral sources on “referral source satisfaction”. Performs related duties as requested. Requirements Knowledge and Experience: • Degree in Public Relations, Healthcare Management, Nursing, Psychology - Master’s Degree preferred. • 5 years’ experience in Behavioral Health leadership at a director level or higher • A proven record of effective oral and written communications with people of varying backgrounds. • Experience developing and evaluating effective marketing campaigns, time management and meeting deadlines. • Knowledge of local, state and federal political processes. • Proficient in all Microsoft office products • Ability to deal with sensitive and confidential issues. • Preferred Licenses - RN, LCSW or LMFT • Driving to service areas and turning in expense reports as needed. Physical Requirements: While performing the duties of this job, this position is frequently required to do the following: • Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. • Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population. • Give and follow verbal and written instructions with attention to detail and accuracy. • Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information. • Vision: see details of objects at close range. • Coordinate multiple tasks simultaneously. • Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day. Reach forward, up, down, and to the side. • Lift up to five (5) pounds. • Valid driver’s license and reliable transportation. Benefits Health Insurance Vision Insurance Dental Insurance 401k Retirement Plan Healthcare Spending Account Life Insurance (Supplemental Life, Term and Universal plans are also available) Short and Long-Term Disability (with additional buy-in opportunities) PTO Plan with Holiday Premium Pay Discounted Cafeteria Meal Plan Tuition Reimbursement

Albireo Energy (AE) is recognized as the leading provider of Smart Building Solutions across the nation. A full suite of integrated solutions and services help building owners and managers improve building reliability and value, increase efficiency, and reduce operational costs while improving comfort for tenants. Through its operating divisions and corporate support, AE has a history of providing exceptional solutions to sophisticated multi-market and mission critical facilities such as data centers, life sciences, military institutions, government buildings, commercial real estate, colleges, schools and health care. Albireo Energy was formed in 2013 with the vision of becoming the largest independent smart building solution provider in the US. The approach is to acquire regional businesses in key geographies throughout the U.S. and invest in organic growth. Since our founding in 2013, we have completed eighteen acquisitions with 24 offices, approximately 1,100 employees, 25,000 installations in 44 states and more than 40 countries. AE has preferred access to industry-leading technologies from Schneider Electric, Johnson Controls, Automated Logic, Delta, Distech, Alerton, Tridium, General Electric, Rockwell and Lutron. Mission: Albireo Energy aspires to deliver mutually beneficial outcomes with each of our key stakeholders; employees, customers, vendors and investors. Our solutions for buildings will be professionally developed and delivered to meet or exceed expectations of each constituent. Vision: To be the largest independent smart building solutions provider in the United States. www.albireoenergy.com This position is responsible for assisting in the operation of the Central Engineering Department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and as necessary. In addition to the responsibilities below, the Systems Integrator executes controls projects with an emphasis on delivering PLC and HMI/SCADA products utilizing industry standard platforms while collaborating with Albireo Central Engineering to design robust industrial systems. ESSENTIAL FUNCTIONS: An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation. PLC logic design and programming. HMI design and programming. Electrical control circuit design and review. Field activities such as installation, commissioning, and site investigations. Perform systems integrations using serial and ethernet protocols. Conduct Factory Acceptance Testing as required. Preparation of proposals and review of plans and specifications. Meeting and presentations to customers, internal and external. Preparation of technical memoranda, reports, and electronic deliverables. Report to work on time and ready to perform assigned tasks. Stay busy and look for opportunities to advance project completion. Complete assigned Controls Product training as part of the position’s career growth plan. Support a culture based on open/honest dialogue and involvement with all team members that demonstrates the value of their input and engagement in improving performance. Support a culture of high performance and accountability in employee and site safety as well as other aspects of the business. Complete weekly timecard accurately and timely by 9am every Friday morning. Prepare and submit weekly expense reports by 9am every Friday morning or as directed. Requirements Equivalent experience, vocational school, or a bachelor’s degree in electrical engineering, Mechanical Engineering, Robotics, Computer Science, or a related field is preferred. Demonstrated experience performing systems integration duties with increasing independence based on level. Demonstrated experience with common industrial automation communication protocols and implementation practices, including Modbus TCP/IP, Ethernet/IP, PROFINET, and serial equivalents. By Level: Systems Integrator II: 2–4 years of experience in PLC programming, HMI/SCADA design, and electrical schematic design. Systems Integrator III: 4+ years of experience in PLC programming, HMI/SCADA design, and electrical schematic design. Senior Systems Integrator: 5+ years of experience with advanced proficiency across PLC programming, HMI/SCADA design, and electrical schematic design; capable of leading projects and mentoring junior staff. Additional Skills: Familiarity with MS Office Suite of products including Outlook, Word, Excel, and intermediate computer skills. Self-starter attitude that is inquisitive, intuitive, and willing to learn and grow. Ability to document daily tasks, plan, and prepare for assigned responsibilities. Prior experience supporting construction and field employee groups (1–2 years at I, scaling to 4+ years for III and Senior), including strong problem-solving skills, critical thinking, and initiative. Excellent written and verbal communication skills, with the ability to prepare high-quality documents and reports. This position is open to the following locations: Orlando, FL; Tampa, FL; Jacksonville, FL; Washington, DC; Baltimore, MD; Richmond, VA; Sterling, VA; Norfolk/Virginia Beach, VA; Philadelphia, PA; Pittsburgh, PA; Wilmington, DE; Newark, NJ; Chicago, IL; Milwaukee, WI; Madison, WI; Minneapolis, MN; St. Louis, MO; Indianapolis, IN; Detroit, MI; Dallas, TX. Compensation: Level II: $40 – $48/hr, Level III: $49 – $56/hr, Senior: $57 – $65/hr Benefits Medical Insurance Dental Insurance Vision Insurance Basic Life Insurance Voluntary Life Insurance Short Term & Long Term Disability Paid Vacation Paid Sick Time Paid Holidays 401K with Company match Albireo Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Procon is a top-ranked construction management and technology consulting firm with 25 years of experience delivering high‑impact projects across the U.S. and worldwide. An ENR Top 100 CM/PM firm for five consecutive years, we specialize in program management, project controls, commissioning, and virtual intelligence—and offer an excellent platform to grow your career while shaping the future of the built environment. Procon now seeks a Senior Architect/ Engineer for a long term opportunity in the Salem, VA area.  This role requires various skills and experience as listed below. Requirements Qualifications & Skills BA or BS degree in a construction, architecture, or engineering related field is required. It is required that the individual have a minimum of 6 years of experience in both design and construction with a focus on medical facilities. Excellent communication skills with field and office personnel. Fluent in project management principles and how to implement Project Management principles. Ability to analyze all relevant project-related information and communicate project status and major issues in writing or verbally. Ability to quickly understand and master the requirements of the local state and federal jurisdictions and the requirements of each in relation to this project. Possess the knowledge of construction contract documents including front end and technical specifications and drawings to readily understand and assess the requirements. Have the skillset and a working knowledge of engineering services, building codes, budgeting and scheduling to lead to the project’s success. Possess the skillset and competency to supervise and manage personnel of diverse skillsets. Responsibilities & Duties Interfaces with clients to define project requirements. Reviews schedule, aligns project work plan and deadlines with requirements. Monitors on-site processes, procedures, and systems for compliance with construction drawings, security requirements, and code compliance. Coordinates and monitors the completion of activities in all phases of the project cycle. Responsible for the engineering analysis, development, design of and the preparation of complete plans and specifications for new work and improvements. Provides technical oversight and evaluation concerning all engineering disciplines as they pertain to all project work. Independently responsible and accountable for determining the action necessary in the development and completion of design projects, coordination of a project staff which may include architects, engineers, engineering technicians, draftsmen, and clerk/typists and review of the final contract documents. Surveys existing job conditions and confers with requesting medical center personnel to determine exact scope of project, phasing, impact on other medical center services and other specific design requirements.  Benefits Salary commensurate with experience. Interested and qualified candidates please submit a cover letter and a resume. Procon offers competitive salaries and a comprehensive benefits package, including full medical/dental insurance and 401(K) plan. Procon is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, or any other protected factor

As a Care Manager at Rezilient Health, you will play a critical role in supporting patients, providers, and partners throughout the care continuum. You will lead the clinical onboarding of new contracts, manage complex tasks, coordinate referrals and authorizations, and ensure seamless communication between all stakeholders. Your work will directly impact patient outcomes, operational efficiency, and the overall success of our innovative Cloud Clinic model. At Rezilient, we’re dedicated to revolutionizing primary and specialty care by delivering convenient, timely, and seamless access to healthcare. Our innovative hybrid CloudClinic model, powered by our onsite team of Medics and virtual Providers fosters a personalized and digital healthcare experience, putting the patient at the center of their care. By leveraging cutting-edge technology, we streamline care delivery, allowing our Providers to focus on patient well-being, and we continuously expand our specialty services to provide the most comprehensive and convenient healthcare possible. Requirements Clinical Onboarding & Contract Support Lead the clinical onboarding process for all new contracts, ensuring timely collection of all necessary information and effective collaboration with Operations and Customer Success teams. Represent Rezilient Care Coordination in all onboarding meetings, serving as the primary point of contact for contract-related clinical questions. Design, build, and maintain a comprehensive care navigation database to support all care management activities. Ensure compliance with regulatory requirements and organizational policies during onboarding and data collection. Care Navigation & Patient Advocacy Coordinate and manage patient referrals, including high-priority cases, ensuring timely follow-up and resolution of health concerns. Serve as a patient advocate by facilitating communication between patients, families, providers, and payers to optimize health outcomes. Communicate proactively with patients to provide updates, answer questions, and accommodate preferences related to referrals, orders, and care navigation. Identify and address barriers to care (e.g., transportation, financial, language, or health literacy challenges) and proactively support development of solutions to ensure patients receive timely, appropriate services. Maintain organized, accurate, and detailed records of all care coordination activities in accordance with HIPAA and all applicable privacy regulations. Care Coordination & Prior Authorizations Lead and manage prior authorization processes, including peer-to-peer reviews, insurance rebuttal letters, single case agreements, and coordination with plan representatives. Facilitate the retrieval and secure transfer of medical records from previous specialists, manage release of information forms, and ensure all necessary documentation is available for patient care. Conduct comprehensive insurance benefit reviews for employer plans, documenting coverage for preventative services, behavioral health, specialty care, and pharmacy needs. Monitor and track the status of authorizations, referrals, and orders to ensure timely completion and communication to all stakeholders. Stakeholder & Partner Collaboration Serve as the liaison with point solutions and cost containment partners, ensuring training, logins, and functionality are established for new launches. Collaborate with clinical teams, providers, and external partners to coordinate patient referrals, orders, and procedures in accordance with medical plan benefits and evidence-based guidelines. Communicate with insurance administrators and healthcare facilities to verify provider participation, coverage, pre-authorization requirements, and scheduling availability. Build and maintain strong working relationships with internal and external stakeholders to facilitate seamless care transitions. Process Improvement & Training Develop and update care coordination workflows, training materials, and standard operating procedures to reflect best practices and regulatory changes. Lead initial, ongoing, and remediation training for new care coordinators to ensure consistent, high-quality service delivery. Assist in building and maintaining databases of preferred specialty providers for all contracts, ensuring up-to-date and accurate information. Participate in quality improvement initiatives and contribute to the development of performance metrics for care coordination. Technology & Systems Navigation Efficiently navigate multiple healthcare systems, including EMRs, payer portals, billing software, patient messaging platforms, and spreadsheets. Ensure accurate and timely documentation in all relevant systems to support care continuity and compliance. Support the systemization and optimization of client contracts and referral processes to create a scalable and efficient care coordination operation. Qualifications Required: Bachelor’s degree in healthcare administration, nursing, or related healthcare field (or equivalent experience) Minimum 3 years of experience in care coordination, case management, or a clinical support role Strong knowledge of insurance benefits, prior authorizations, and referral management Excellent organizational, problem-solving, and communication skills Demonstrated ability to manage multiple priorities in a fast-paced, evolving environment Proficiency with EMR systems, payer portals, and standard office software Preferred: Experience in a startup or high-growth healthcare technology environment Familiarity with Athena Health EMR and Google Suite applications Medical assistant, Paramedic, Billing and Coding, or clinical background Benefits This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You’ll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options.

IDEAL CANDIDATE PROFILE Technical trade school certificate or Associate Degree in automotive repair Proficiency with Jira/Confluence/MS Office/Google Suites Experience working in a fast paced environment JOB DESCRIPTION JHCareers is helping an on-demand, autonomous ride-hailing company hire a Service Associate (Base Operations) to support daily fleet operations. In this role, you'll be responsible for the daily upkeep of the vehicles, with tasks such as cleaning, fueling, and ensuring the test site is organized and presentable for operations. Within the Base Operations (BaseOps) team, you'll help ensure that vehicles meet regulatory requirements per provided guidance. You'll also support the company's parts team in organizing and transporting spare parts inventory and help its driving team, Alpha Operations, with their operational testing needs. This role is based in Austin, TX, and offers the following schedule: Sunday-Thursday, 10:00PM-6:30AM As a Maintenance Mechanic, your responsibilities include: Primary: Supporting company milestones and optimizing drive operations across multiple locations. Ensure the vehicles, equipment, and workplace are clean and ready for use.  Provide logistical support for the movement and storage of vehicles and equipment. Assist with paperwork and documentation related to vehicle readiness. Perform routine charging of our test vehicles and supporting equipment.  Execute mission prep procedures, which include, but are not limited to, launching software across several devices per vehicle, verifying SW and HW configurations, deploying SW as appropriate, capturing requested data, and escalating issues as they arise. Support the readiness of spare parts and the associated inventory. Secondary: Provide hands-on technical support to the BaseOps technicians.  General testing support (e.g., documentation, pre-mission assistance, cone courses, obstacles, traffic control, support vehicle driving). DAILY TASKS Primary: Supporting company milestones and optimizing drive operations across multiple locations. Ensure the vehicles, equipment, and workplace are clean and ready for use. Provide logistical support for the movement and storage of vehicles and equipment. Assist with paperwork and documentation related to vehicle readiness. Perform routine fueling of our test vehicles and supporting equipment. Execute mission prep procedures, which include, but are not limited to launching software across several devices per vehicle, verifying SW and HW configurations, capturing requested data, and escalating issues as they arise. Support the readiness of spare parts and the associated inventory. Secondary: Provide support with direct ingesting vehicles as well as deploying SW. Provide hands-on technical support to the BaseOps technicians. (fluid changes, part replacements, wiring checks, etc) General testing support (documentation, pre-mission assistance, cone courses, obstacles, traffic control, support vehicle driving). BUSINESS DRIVER OF ROLE The Mission Readiness team is looking for a Service Associate to support daily fleet operations. In this role, you will be responsible for the daily upkeep of the vehicles with tasks such as cleaning and fueling and ensuring the test site is organized and presentable for operations. Within the BaseOps team, you will help ensure the vehicles meet regulatory requirements per the provided guidance. You will also support our parts team in organizing and transporting spare parts inventory. Additionally, you will help our driving team, Alpha Operations, with their operational testing needs. Requirements REQUIRED SKILLS 2 - 4 years of work experience Ability to lift up to 50 pounds and use carts, dollies, hand trucks, and other gear to move items around. Ability to go up and down stairs, as well as stand, walk, push, pull, squat, bend, kneel, and reach during shifts Must have a valid driver's license with a clean/excellent driving record. Possess a “get it done” attitude and a sense of urgency to resolve problems and tasks. Must have the proven ability to problem solve and deliver on high-pressure situations. Must have the proven ability to multi-task and manage multiple projects and deliverables. Excellent written/verbal communication skills Works well in a team environment Must comply with the Substance Abuse Policy. Pass a background check, MVR (Motor Vehicle Record) check, and drug screen.