Clinical Specialist

About OrganOx: OrganOx is an innovative, fast-paced, global medical device company with a mission to save lives by making every donated organ count. We are a commercial stage organ technology company, spun out of the University of Oxford in 2008, committed to improving transplantation outcomes throughout the world. The company’s first product, the OrganOx metra® normothermic machine perfusion (NMP) system for liver transplantation, has been used to support more than 5,000 liver transplant operations globally.  As we continue our rapid expansion, we are seeking a Clinical Specialist to join our team and contribute to our mission of advancing transplantation science and patient care. This is a remote-based position located in the Phoenix, AZ or Chicago, IL area. The incumbent must reside within one of these territories and be located within 45 minutes of a major airport hub to facilitate travel up to 70% of the time for site support, customer training, and corporate meetings. Position Summary The Clinical Specialist plays a pivotal role in training and supporting users to ensure our products are applied safely, effectively, and with optimal patient outcomes. This position involves extensive travel primarily within North America to partner with leading transplantation centers. Due to the unpredictable nature of organ donation and transplantation, the Clinical Specialist must be ready to work outside standard business hours, including nights, weekends, holidays, and extended shifts. Success in this role requires flexibility, dedication, and an unwavering commitment to excellence in patient care. _________________________________________________________________________________ Responsibilities & Job Duties: ·       Successfully complete both didactic and hands-on training at OrganOx’s Training Center in Madison, NJ. ·       Achieve OrganOx metra® certification within the timelines and requirements outlined in the training plan. ·       Provide training and ongoing support to organ retrieval and transplant teams on the proper use of the OrganOx metra®, ensuring full compliance with all OrganOx policies and procedures.   On-Call & Clinical Support ·       Provide 24/7 on-call coverage for approximately 15 days per month, including holidays and weekends for both remote and onsite clinical support. ·       Travel nationally to hospitals and Organ Procurement Organizations, to deliver on-site case support as needed.   Non-Call Responsibilities (Standard Business Hours) Organize initiation and refresher site visits, including educational sessions, goodwill visits, device user or surgeon training, in-services, fellow training, and discovery visits. Partner with Territory Managers to address site-specific needs, including customer site visits. Collaborate with liver transplant teams to collect and document data on organs perfused and preserved using the metra®, supporting the ongoing evaluation of product performance. Assist directors, managers, and other internal teams with assignments, both remotely and onsite. Prepare case study reviews with guidance from senior colleagues. Participate in scheduled virtual meetings and ongoing education sessions. Complete administrative responsibilities, including expense reporting, email correspondence, and other communications.   Professional Responsibility & Compliance ·       Maintain all current vendor credentialing requirements and successfully complete routine background checks and drug screenings. ·       Represent OrganOx professionally at conferences and meetings both in person and virtually as a supporter, participant, or presenter. ·       Ensure full compliance with OrganOx quality policies and procedures to uphold the highest standards of work. ·       Build and maintain positive relationships with end users at all levels. ·       Adhere to OrganOx’s Code of Conduct, values, and all other company policies. ·       Perform additional duties as assigned by the Director of Clinical Support. Requirements Essential Requirements A Bachelor of Science degree, combined with equivalent medical experience is required A minimum of 3 years of clinical experience in ICU, ECMO, Transplant, Perfusion, Organ Procurement, or Transplant Research is required. Demonstrated ability to: Maintain high flexibility and willingness to support sites across North America as needed. Apply strong attention to detail with excellent organizational skills. Utilize critical thinking and exceptional problem-solving abilities with a proactive approach. Communicate effectively and build strong relationships internally and externally. Deliver outstanding customer-facing service with a professional demeanor. Perform under pressure while maintaining composure and quality. Adapt in a fast-paced, dynamic environment while managing multiple priorities. Collaborate effectively within cross-functional teams. Proficiency in Microsoft Word, Excel, and PowerPoint. Preferred Qualifications: Preferred Licensed RN, Respiratory Therapist, Perfusionist, Physician Assistant, or a degree in a health science-related field. Industry experience in the medical device sector. Liver transplant experience.   Additional Requirements Travel ·       Ability to travel up to 70% of the time for site support, customer training, and corporate meetings. ·       Willingness to work extended hours or remain awake for long periods due to customer site support and travel logistics. Work Accessibility ·       Must reside within 45 minutes of a major airport hub to facilitate travel. Work Environment ·       Fully remote position with regular meetings and collaboration across multiple time zones. Physical Demands ·       Ability to stand for extended periods. ·       Occasionally lift or move items weighing up to 50 pounds. __________________________________________________________________________________ A job description does not imply that the duties stated are the only ones to be performed by the job holder. Job holder will be required to follow any other job-related instruction as reasonably requested by their line manager or their designate. #LI-Remote Benefits The Pay Range for this position is $100,000 - $110,000 annually, with a 20% target annual bonus. WHAT WE OFFER We offer competitive compensation and comprehensive benefits available from day one, including health, dental, vision, disability coverage, and flexible spending accounts. Additionally, we offer a 401(k)-retirement plan with company matching after 90 days, paid time off, holidays, and additional leave benefits, as well as employee discounts and access to our onsite wellness facility. OrganOx supports work-life balance and provides opportunities for ongoing professional development. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.