Workable
Senior Account Manager
About Us:
Second Melody is a branding studio with a diverse client portfolio, including a strong presence in health and biotech. Our focus is strategic brand alignment across corporate messaging, internal culture, audience outreach, advocacy and education. Our mission is to help our clients solve problems by building stronger and more inclusive brands that accurately represent their visions, passions, and business goals.
Role Overview:
At Second Melody, we believe in building meaningful, lasting relationships with our clients and within our team. As a Senior Account Manager, you’ll support those connections by serving as a primary contact between clients and internal teams, ensuring clear communication, alignment, and client satisfaction. Working closely with the Director of Accounts and cross-functional team members, you’ll manage day-to-day communications, ensuring the strategic direction of the brand is aligned to projects and client needs are met. You will build, maintain, and grow relationships with clients, leading to organic growth. This is a client-facing role suited for someone organized, curious, and eager to lead in a purpose-driven creative environment.
Job Responsibilities
Business Management & Development
Manage the development of scopes of work and annual budgets for assigned account(s) in partnership with internal team
Oversee estimates, billing, job closeouts, and financial tracking to support account profitability; ensure team compliance with Teamwork for accurate billing
Identify organic growth opportunities by understanding client goals and making suggestions to supervisor and ultimately client
Participate in internal brainstorms and planning sessions, contributing ideas and capturing action items aligned to client strategic objectives
Build knowledge of brands, market, and business objectives; monitor market and competitive trends
Participate in new business pitches as opportunities arise
Client Relationship
Serve as day-to-day client contact for assigned clients, managing daily communication, setting expectations, and building trusted relationships
Lead client meetings, tactical project discussions with strategic references, and status calls, ensuring clear documentation of decisions and action items; attend workshops and conferences
Develop Project Briefs that align with client objectives, timelines, and budgets; provide clear direction and strategy to internal team members
Review and approve creative deliverables before client presentation, ensuring strategic alignment, accuracy, and consistency with the Brief
Lead tactical project execution, addressing client feedback and challenges with timely solutions; capture feedback, asking strategic questions to guide revisions and maintain project focus
Operate within internal workflows and client processes throughout project lifecycle
Set and manage client expectations regarding deliverables, timelines, and budgets
Leadership & Collaboration
Foster and inspire a deeply collaborative atmosphere and culture
Present work to clients for approval with cross-functional team members; solicit feedback on tactical execution
Collaborate with cross-functional team members to deliver on Project Briefs, client expectations, and in accordance with brand guidelines
Deliver work on time and in accordance with budgeted hours
Work within agency systems and processes
People Management
Mentor junior Account team members and direct them in finding creative solutions to day-to-day challenges, encouraging cross-functional collaboration
Requirements
What You Bring
3+ years of pharmaceutical/biotech industry (in-house) or pharmaceutical/biotech agency experience managing branding-related projects across various mediums including but not limited to digital, print, environmental and events
Ability to juggle multiple projects, meet deadlines, and stay solutions-focused
Excellent written and verbal communication skills
Experience presenting to clients
Open, collaborative mindset—comfortable with feedback and iteration
Detail oriented, organized, and proactive nature that anticipates client and internal team needs, challenges, solutions
Proficient with Google Docs (including slide development) and agency workflow/project management systems
Willingness to travel for client meetings or workshops as needed
What We Value
A balance of task focus and people skills—able to collaborate with clients and colleagues alike
Organized, resourceful, and proactive in managing multiple projects
Exercises good judgment and knows when to ask questions or seek guidance
Trustworthy and professional with sensitive information
Driven, energetic, and committed to delivering high-quality work on time
A genuine alignment with Second Melody’s mission and growth
Benefits
Time Off
Vacation - 12 days
Personal - 12 days
Sick - 5 days
Paid Holidays
Benefits
Medical insurance, Second Melody covers 75% of the employee's premium (available after 2 months of full-time employment), dependents can enroll at full premium
Voluntary vision and dental plan
401k
401k company match 4% of annual salary (available after 1 full year of employment)
Continuing Education
Opportunity for online/ in-person training and events to further grow professionally that will be funded by Second Melody
Future Career Growth
Opportunity for promotion and internal career advancement available as necessary skills are developed and the company grows
Salary Range: $70,000 - $75,000
Chester, NJ 07930, USA
$70,000-75,000/year
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