Admissions Associate

Admissions Associate The Admissions Associate plays a key role in advancing the university’s mission by discovering, connecting with, and enrolling talented prospective students. Working closely with the Director of Admissions, this position is essential for reaching enrollment targets through outstanding communication, effective data management, and strict compliance with university policies and regulatory requirements. Essential Functions: Place out-bound re-contact calls (High Volume) Adhere to customer service, brand representation, and compliance policies and procedures. Assist in greeting and serving prospective students on campus. Respond to all phone, internet, and in-person inquiries in a timely and efficient manner. Establish rapport with prospective students in all phone and internet interactions by answering questions about programs, asking pertinent and fact-finding questions, and setting up appointments for face-to-face interviews. Create a friendly and professional atmosphere during interviews by providing clear, complete, and accurate information about programs and the admissions process in accordance with the policies and procedures of the university. Present accurate and complete information about the content and length of programs, academic requirements and policies of the university, and the employment and salary prospects for graduates. Disseminate current advertising and promotional media to prospective students during the admissions process. Provide student outcomes and other achievements of the university from documents and sources approved by the university administration. Evaluate the educational and employment background of each prospective student to determine whether the university has a program that is appropriate for the person's academic abilities and goals. Convey the results of admissions examinations to prospective students and assist in rescheduling retake examinations as necessary. Enter data on leads, return calls, emails, appointments, interviews, completions, enrollments, and other data as required of admissions representatives. Use all tools available to admissions representatives, including databases, the phone system, software programs, and print media. Provide feedback to the Director of Admissions about successes, challenges, and areas for continuing improvement of the admissions process. Establish and meet qualitative and quantitative performance goals to meet the customer service, enrollment, and reporting goals in admissions. Attend departmental meetings, graduation ceremonies, and other university meetings or events, as required. Foster an educational environment that is conducive to learning, respect, integrity, teamwork, and professionalism. Adhere to the requirements of accrediting, federal, and state agencies as well as the policies and procedures of the university. Provide outstanding customer service to all constituencies and partners of the university. Perform other duties as assigned by the Chief Executive Officer/President of the university. Maintain acceptable level of performance as measured by supervisor and student evaluations, as applicable. Continue progress on meeting professional, departmental, and university goals. Qualifications: A bachelor's degree from an accredited college or university preferred. High volume phone and sales experience Ability to meet the minimum requirements of accrediting, state, and federal agencies for education, work experience, and certification/licensing to perform in the stated position. Excellent oral, written, and interpersonal communication skills in a culturally diverse environment. Knowledge of Excel preferred. Working knowledge of office procedures and office equipment. Requires excellent organizational, interpersonal and time management skills. $21-$23/hr. Compensation dependent on education and experience. Conditions of Employment: The work environment and physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be physically present in the office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Work Environment: Standard office setting. Typically, duties are performed in an office environment while sitting at a desk or computer workstation. An incumbent is subject to contact with others, frequent interruptions, noise from talking or office equipment and demanding timelines. Physical Demands: The incumbent regularly sits for extended periods. Physical ability to perform the duties as assigned to the program or department. Proficient in operating electronic keyboards and other office machines. Effective verbal communication skills in answering telephones and providing information with clarity and distinctness. Ability to read fine print and operate computers with precision. Ability to understand voices over the telephone and in person. Able to lift, carry, and/or move objects weighing between 10-25 pounds as needed. Employee Benefits: Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Exciting university events Seasonal motivational health and wellness challenges Work/Life Balance initiatives Onsite wellness program / Staff Chiropractor Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Stanbridge University is an equal opportunity employer with values and appreciation for its employees. Work Location: In person