Shift Lead (Miss J's Cafe)

As a Shift Manager at Miss J Cafe, you will be responsible for overseeing daily operations during your assigned shifts. You will lead a team of baristas and service staff to deliver exceptional customer experiences, maintain high standards of quality, and ensure smooth and efficient cafe operations. Key Responsibilities: Supervise and support cafe staff during assigned shifts. Open or close the cafe following standard operating procedures. Ensure excellent customer service and promptly resolve any guest issues. Monitor inventory levels and assist with stock management. Handle cash, POS transactions, and daily reconciliations. Maintain cleanliness and organization in the cafe according to health and safety standards. Train and mentor new team members as needed. Communicate with management about staff performance, inventory needs, and customer feedback. Ensure timely preparation and quality control of food and beverages. Requirements Previous experience in a cafe, restaurant, or hospitality setting (supervisory experience preferred). Excellent leadership, communication, and organizational skills. Ability to work in a fast-paced environment. Strong problem-solving abilities and a proactive mindset. Flexibility to work mornings, evenings, weekends, and holidays as needed. Food Safety and/or Barista certification is a plus.