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Distribution Operations Manager - Mandarin Preferred

Negotiable Salary

UniUni Logistics

New York, NY, USA

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Job Responsibilities 1. Operational Quality Control Supervise and manage distribution hub operations nationwide to ensure process quality aligns with company standards. Conduct regular audits and inspections of hub facilities, identify process deviations, and drive corrective actions. Promote standard operating procedures (SOPs) and ensure frontline compliance and training. 2. Quality Metrics & Data Analysis Develop and maintain KPIs such as sorting accuracy, timeliness, and issue resolution rate. Use Excel or BI tools to analyze hub performance data and identify areas for process optimization. Prepare regular performance reports and lead monthly review meetings to drive continuous improvement. 3. Cross-functional Collaboration Coordinate with internal teams including Transportation, Customer Service, IT, and Product to resolve operational issues. Represent the distribution team in cross-departmental projects and promote information alignment. Assist in updating process standards and contributing to enterprise-level improvement initiatives. 4. Product Optimization & IT Collaboration Collect and consolidate user feedback from hubs regarding system/process inefficiencies. Draft and submit MRDs (Market Requirement Documents) to the product/IT team. Follow up on product releases, lead pilot testing, assess impact, and drive iterative enhancements. Requirements Qualifications Bachelor’s degree or above in Logistics, Industrial Engineering, Computer Science, or related fields. Minimum 2 years of experience in logistics operations, hub management, or product optimization. Proficient in Microsoft Excel and PowerPoint; familiar with data analysis tools such as BI dashboards is a plus. Strong logical thinking, excellent communication skills, and ability to work cross-functionally. Experience in system/product requirement analysis or MRD writing is highly preferred. Proficiency in Mandarin and English required. Benefits Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick & Public Holidays) 401k Training & Development Free Food & Snacks

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New York, NY, USA
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