Senior Customer Success Manager - Life Sciences

Description Make your mark on the future of high-growth industries with Halo Industries. Originating from Stanford University in 2014, we're pioneering a revolutionary laser technology that's redefining semiconductor material slicing. Our solution dramatically cuts waste, improves cost-effectiveness, and is fueling advancements in automotive, telecommunications, and power electronics. Following a significant funding round in 2024, we're now expanding our team to accelerate our journey towards volume manufacturing and strategic customer partnerships. Roles and Responsibilities: Be the voice of the customer and represent customer needs and requirements inside Halo by providing clear communication and managing expectations with customers and internal stakeholders. Ensure customer needs are met effectively and they have a positive experience with Halo Industries' products and services, specificallyHalo's Silicon Carbide wafering process. Develop and lead customer success programs, ensuring alignment with overall business goals and customer satisfaction targets. Plan, execute, and monitor customer projects, ensuring they are delivered on time, within budget, and meet customer expectations. Manage the end-to-end customer journey, as a key member of the Halo Sales team. Handle customization requests based on customer applications  Ensure quality and precision of wafers, addressing any issues with defects or non-conformance. Provide technical support and consultation, coordinating with engineering, R&D, and sales. Manage problem resolution and issue management, including returns or replacements. Requirements Basic Qualifications: Bachelors Degree in Science or Engineering 4+ years of hands-on process engineering experience in a R&D environment Experience in customer success roles, preferably in the semiconductor equipment industry. Preferred Qualifications: Understanding of silicon carbide substrate growth and wafering process would be a big plus. Strong project management and communication skills with a proven track record of managing programs and projects effectively. Proficiency to work effectively with cross-functional teams (Operations, Engineering, R&D, Sales). Willingness to learn and grow, ability to deal with ambiguity and function effectively in a high growth environment are going to be essential qualities for success in this role Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Life Insurance (Basic, Voluntary & AD&D) Family Leave (Maternity, Paternity) Free Food & Snacks Stock Option Plan Short Term & Long Term Disability Base salary $160,000 - $185,000 Additional Information We are committed to creating an inclusive workplace where all team members feel valued and supported. We welcome applicants from diverse backgrounds, including those from underrepresented communities in STEM. If you meet most of the qualifications and are excited about this opportunity, we encourage you to apply.

About Journey Journey is the leading proactive mental health solution for modern companies. Our mission is to help all people live happier, healthier, less stressed lives. We are a rapidly growing tech startup, and we work with care and intention to create a high-performance company with the following in mind: Speed Wins. Make decisions, move quickly, and know that if things go wrong, it’s okay for you and the company.  Intuition, Then Data. We’re a data-driven company. We start with our instincts and then use data to validate our decisions and improve. Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes. Customer-Obsession. We are obsessed with helping all people to live happier, healthier lives. We accomplish this by knowing our customers incredibly well and finding ways to make their lives better.  Truth Through Safety & Courage. A safe space allows all of us to feel secure and welcome, which creates the environment needed to act courageously, speak our truth, and see different perspectives. Doing so leads to the best decisions and the most successful company. Ownership & Accountability, Together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success. We’re Looking For: A self-starter who is passionate about enhancing the customer experience, you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you’ll wear many hats. You are passionate and proficient in written and spoken communications and understand how mental well-being is integral to company growth, customer retention, and community development. In this job, you will:  Build strong relationships with Journey’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals. Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their employees Collaborate with internal marketing on customer-facing collateral development, including communications, that support engagement initiatives Manage all current customer data in our CRM and internal systems Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of Journey’s platform Finding comfort in working in a fast-paced startup environment Leading by example through perseverance, humility, and initiative Believing no task is too small and no task is too tall Requirements 10+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization Experience in the employee benefits space, working with customers in the People Operations/Benefits space Exceptional relationship management skills with the ability to build trust and credibility across all levels of a client organization–from day-to-day stakeholders to senior executives Proven ability to navigate complex client environments, manage multiple relationships, and serve as a strategic advisor and advocate for client needs Strong experience in developing and executing creative engagement strategies tailored to each client’s unique goals, culture, and audience Ability to analyze engagement trends, identify opportunities, and collaborate with internal teams to drive continuous improvement in client engagement and satisfaction Independent and motivated, with the wisdom to seek help where needed Highly articulate, with the ability to communicate effectively both when speaking and writing Highly organized, with the ability to juggle multiple projects in a fast-paced environment Comfortable collaborating with different teams (product, sales, marketing, etc.) Benefits Culture Focused. We prioritize building a high-performance culture of top talent. At Journey, you’ll work with a team of smart, motivated and happy people who like to have fun.  Remote First. We are a remote company. Where you live is where we are located.  Stock Options. We encourage an ownership mindset by giving full-time employees the opportunity to share in the success of Journey.  Medical, Dental & Vision Insurance. Journey contributes 100% of the medical insurance premium for the employee, provided through Aetna.  Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it.  Parental Leave. 10 weeks of fully paid parental leave for birthing, non-birthing, and adoptive parents is available after one year of employment. Journey also offers paid leave for pregnancy loss as well as travel reimbursement for safe and legal abortion access. Wisdom Money. Team members receive $1,000 per year to spend on personal development activities, such as meditation classes and retreats, as they see fit. Productivity Stipend. Team members receive $1,000 to spend on co-working spaces, a new desk chair, or whatever they need to make their work environment more comfortable. Learning and Development. Journey is invested in your continuous growth. Each year, team members are eligible for up to $500 to spend on professional development opportunities of their choosing. Journey’s Proactive Employee Assistance Program. Of course, team members and their loved ones have access to Journey Proactive EAP, our proactive mental health solution to stay happy, healthy, and mentally and emotionally fit Compensation. The range for this role is $110,000/year to $150,000/year, which includes base and bonus potential. Exact compensation may vary based on skills, experience, and location. Additional compensation includes equity. —- Equal Opportunity Employer At Journey, we aim to foster a workplace free from discrimination. We believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our people and a better product for our clients.  Journey is an equal-opportunity employer and encourages all applicants from every background and life experience to apply. 

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers’ objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day. The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. Responsibilities Develop and foster an excellent customer experience across Luminance’s comprehensive product suite Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements Work closely with customers to establish proactive deployment, transition, and user adoption strategies. Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day. Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn Analyse customer data to improve customer experience and engagement Hold product demonstrations for customers Regular domestic and international travel to meet with customers and build robust business relationships Evaluate and improve tutorials and other communication/training infrastructure Requirements Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US) Highly organised with ability to multi-task and prioritise effectively Self-driven and proactive Excellent communication and interpersonal skills, both verbal and written Patient and active listener Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge Detail oriented with a problem-solving attitude Excellent product knowledge Passion for customer experience Ability to work in an innovative and fast-paced environment whilst delivering to deadlines Benefits discretionary bonus per quarter

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa. Job Summary Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction. Duties and Responsibilities Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.  May complete work orders required to meet customer needs; provides problem solving on-site. Contacts and schedules appropriate subcontractors to perform work as required. Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. Directs and supervises subcontractors to improve efficiency and workflow. Maintains service vehicle inventories including appropriate materials and equipment. Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency. Assist in special projects as requested and perform additional duties as required. Requirements Minimum Education/Experience High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes. Skills Proficient in using computers and various software applications Written & verbal communication Customer Service Work Conditions Some exposure to undesirable environmental conditions with minimal health and safety risks.  May at times require use of appropriate equipment and precautions. Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies. Benefits M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. We are committed to attracting, developing, and retaining talent that reflects the customers we serve and the communities where we live and work. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #IND456

Help us transform education. One video at a time. Screencastify is on a mission to improve learning outcomes and communication through video, empowering educators and students across the globe. With over 15M users and a dominant presence in K-12, we’re seeking a Customer Success Training and Operations Coordinator who thrives on shaping educator training, driving execution and always putting the customer first. Why this role matters You’ll shape how thousands of educators learn by creating engaging, repeatable training that drives real classroom impact. You’ll execute on key customer-facing operations, working across teams to ensure every interaction is smooth, effective, and valuable. You’ll be the voice of the customer—advocating for their success and helping improve our product and experience. What you’ll do Design and lead live training sessions for educators during and after school hours. Work with CSMs to build clear onboarding, training, and certification paths for users. Run our webinar program with consistent branding, structure, and outcomes. Collaborate with Marketing to highlight customer success stories. Support Customer Success processes, playbooks, tools, and data accuracy across the full customer journey. Gather feedback to improve product, content, and CS strategies. Share insights on K–12 and edtech trends. Look for ways to streamline and automate CS operations. Work closely with Sales, RevOps, and Product to ensure smooth transitions and workflows for customers. Requirements You’re a fit if you Have K–12 (1-2 years) experience as a teacher, instructional coach, or PD facilitator—and love leading adult learning. Have customer-facing experience (CSM, implementation or sales engineer) and understand how to balance educational impact with customer success goals. Are able to lead live trainings- virtually and in person- with confidence. Build scalable systems and use data to improve your everyday work. Embrace balancing multiple priorities and prefer to work cross-functionally. Communicate clearly and create strong content. Are energized by fast-paced, high-growth environments. You’re a stronger fit if you Have experience creating on-demand learning content or certification programs. Have worked with or supported edtech procurement or district-level rollouts Have delivered or managed large-scale webinar programs. Have systems experience with Salesforce, Gong, or other key CRM systems. Why Screencastify At Screencastify, we move fast because our mission demands it. We value accountability, ownership, and a bias for action. We believe in radical candor, working together to solve problems rather than assign blame. Above all, we care deeply about our customers, our teammates, and the future of education. We don’t just want you to do a job—we want you to bring ideas, challenge the status quo, and drive outcomes that matter. Details Location: Chicago hybrid (3 days/week in-office) Compensation: Starting at $50,000 Benefits: Competitive, including health, vision, dental, parental leave, and more. Ready to help us shape the future of education through video while solving real problems for millions of learners and educators? [Apply now] Benefits Competitive Compensation. We take a data-driven approach to our compensation strategy so all employees are paid competitively and fairly. 401(k) & Annual Performance Bonus Opportunity. We want to invest in present you and future you, which is why we offer a 401(k) match + Annual Performance Bonus opportunity. Flexible Time Off (FTO) Policy. We recognize that time off to rest and recharge is important. The Flexible Time Off Policy (FTO) is designed for our employees to do just that -- balance work and life while maintaining well-being. Parental Leave. Generous paid time off for parents to bond with the newest addition to their family! Medical, Dental, & Vision Insurance. We offer comprehensive health benefits, including medical, dental, and vision insurance. Plus, all employees receive a free One Medical membership. Divvy Bike Membership. If you’re in Chicago, take advantage of an annual Divvy membership -- on us. At Screencastify, we foster an inclusive, supportive, fun, and challenging team environment. We value having a team that is made up of a diverse set of backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world through video. Screencastify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law.

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa. Job Summary Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction. Hourly Rate: $33.66 - $47.12 per hour, depending on experience and qualifications. This position is non-exempt and eligible for overtime pay for all hours worked in a workweek over 40. This position is eligible for an annual bonus at the discretion of management, based upon considerations that include the division’s and candidate’s overall performance. Duties and Responsibilities Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.  May complete work orders required to meet customer needs; provides problem solving on-site. Contacts and schedules appropriate subcontractors to perform work as required. Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. Directs and supervises subcontractors to improve efficiency and workflow. Maintains service vehicle inventories including appropriate materials and equipment. Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency. Assist in special projects as requested and perform additional duties as required. Requirements Minimum Education/Experience High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes. Skills Proficient in using computers and various software applications Written & verbal communication Customer Service Work Conditions Some exposure to undesirable environmental conditions with minimal health and safety risks.  May at times require use of appropriate equipment and precautions. Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies. Benefits M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #IND123