Customer Experience Manager

DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world. As a senior member of our Customer Success Team you will be responsible for leading account strategy and providing ongoing support to our customers in the life sciences space. We are building true partnerships with our customers. To be successful in this role, you must have an exceptional ability to translate the DocMatter value proposition into actionable account plans and collaborate effectively with the teams implementing and supporting these account plans, while maintaining relationships with senior customer stakeholders. Key Responsibilities Executive Relationship Management: Build and maintain strong, trusted relationships with senior stakeholders across Medical Affairs and Commercial functions at top-tier life science companies.  Strategic Account Planning: Develop and execute tailored success plans that align customer business objectives with DocMatter capabilities.  Value Realization: Drive usage, satisfaction, and measurable value creation through onboarding, enablement, strategic alignment, and ongoing engagement strategies.  Upsell & Growth Strategy: Identify expansion opportunities within accounts, partner with Sales for upsell and cross-sell motions, and help develop long-term growth roadmaps.  Cross-Functional Collaboration: Partner with Product, Clinical Engagement, Sales and Medical Affairs teams to ensure customer needs are met and exceeded.  Lifecycle Management: Lead QBRs, executive check-ins and reporting  Risk Mitigation: Proactively identify and manage risks to contractaccount retention and client satisfaction.  Requirements Qualifications  5+ years of experience in Customer Success, Account Management, or Strategic Partnerships with experience working in the pharmaceutical or life sciences industries.  Deep understanding of the internal operations and approaches to decision making of life sciences companies from both the Medical and Commercial perspectives.  Experience mapping and managing relationships with front-line individual contributors, managers, and senior and executive-level stakeholders.   Strong knowledge of the enterprise SaaS customer lifecycle—including onboarding, adoption, value realization, renewal, and expansion phases—and how to apply customer success methodologies across each.  Track record of meeting client revenue targets.  Strong strategic critical thinking and problem-solving skills.  Excellent communication, presentation, and interpersonal skills.  Highly agile thinker—comfortable adapting strategies quickly, operating in ambiguity, and iterating in response to real-time feedback.  Strong track record of success in small, fast-paced teams where collaboration, initiative, and ownership are critical.  Bachelor’s degree required.  Benefits DocMatter provides a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of highly engaged healthcare professionals to drive life-changing patient outcomes. We are well on our way, but new hires are early enough that you will still be able to play a pivotal role in advancing our mission.  Our employees are passionate about elevating the practice of medicine and our leadership team has a breadth of experience across industry, software, and research. Come join some of the smartest minds tackling one of the great opportunities to advance the global medical field!    Benefits Series A equity Medical, dental, vision, and life insurance 401(k) retirement plan PTO and company holidays Fitness stipend Compensation The base salary range for this position is $110,000–$180,000 annually. Actual compensation will be determined based on factors such as skills, experience, and location. This role may be eligible for other forms of compensation, including a variable bonus and/or equity awards.

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa. Job Summary Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction. Duties and Responsibilities Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.  May complete work orders required to meet customer needs; provides problem solving on-site. Contacts and schedules appropriate subcontractors to perform work as required. Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. Directs and supervises subcontractors to improve efficiency and workflow. Maintains service vehicle inventories including appropriate materials and equipment. Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency. Assist in special projects as requested and perform additional duties as required. Requirements Minimum Education/Experience High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes. Skills Proficient in using computers and various software applications Written & verbal communication Customer Service Work Conditions Some exposure to undesirable environmental conditions with minimal health and safety risks.  May at times require use of appropriate equipment and precautions. Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies. Benefits M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #IND123

Founded in 2010, Fun Town RV (FTRV) has grown into Texas’s largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply! Overview: The Service Advisor acts as the primary point of contact for customers in the service department, ensuring a seamless and positive experience throughout the repair and maintenance process. This role involves coordinating between customers and service technicians, accurately documenting service requests, and providing clear communication about timelines, costs, and service recommendations. The Service Advisor is essential to delivering exceptional customer service and contributing to the overall success of the dealership’s service operations. Key Responsibilities: Customer Interaction: Greet customers promptly and professionally, ensuring a welcoming experience. Listen to customer concerns, document service requests, and provide expert advice on necessary repairs and maintenance. Maintain clear and consistent communication with customers regarding the status of their vehicles, estimated completion times, and costs. Service Coordination: Create and manage repair orders, ensuring all customer concerns and technician notes are accurately recorded. Work closely with service technicians to ensure repairs are completed efficiently and meet quality standards. Coordinate warranty work and liaise with manufacturers for authorization as needed. Sales and Upselling: Provide customers with detailed estimates for recommended services and repairs. Educate customers on the benefits of additional services, maintenance plans, or upgrades. Promote service specials and dealership programs to enhance customer value. Customer Satisfaction: Ensure a high level of customer satisfaction by addressing concerns promptly and professionally. Follow up with customers post-service to ensure their needs were met and gather feedback for continuous improvement. Administrative Duties: Maintain accurate records of customer interactions, repair orders, and service history. Process payments and ensure proper documentation for completed jobs. Monitor service schedules to ensure efficient workflow and timely completion of jobs. Requirements High school diploma or equivalent (required); post-secondary education or technical training (preferred). 1-2 years of experience in a service advisor or customer-facing role, preferably in the RV, automotive, or related industry. Familiarity with RV systems, parts, and maintenance is a plus. Strong communication and interpersonal skills. Ability to multitask and prioritize in a fast-paced environment. Proficiency in using service management software and basic computer applications. Customer-focused mindset with problem-solving abilities. Physical requirements: Prolonged periods of sitting at a desk and working on a computer or phone. Frequent walking within the service department and lot to communicate with technicians and inspect units. Occasional standing for extended periods while assisting customers or reviewing units. Must be able to lift up to 15 pounds occasionally (e.g., files, small parts, office supplies). Ability to work in an environment with moderate noise and exposure to outdoor conditions while moving between customer service areas and the service lot. Benefits Competitive salary based on experience. Health, dental, and vision insurance. Christmas Savings Plan 401(k) with company match. Paid time off and holidays. Join Our Growing Team! At Fun Town RV, we value our employees and provide opportunities for career advancement in an exciting, fast-growing industry. If you’re ready to be part of a company that values hard work and dedication, apply today! Fun Town RV is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the US. Drug screen, driving record and background checks may be conducted prior to, and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.

Job Type: Full-time; 100% in-office at our Northgate (Seattle) headquarters; hiring multiple candidates for this position as our company grows! Salary: $21.00 per hour Who We Are: Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and gives you applicable skills to use in your career? You’ve come to the right place! You can make a direct and positive impact by helping patients access mental health care and supporting mental health practitioners to run successful and sustainable practices. Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 2,000 providers throughout our 16 locations, and we are continuing to grow!  We encourage you to apply if you have had customer service experience in ANY fast-paced industry! About the Role: This role is internally called "Client Support Specialist" and serves as the initial contact for new client intakes and appointment scheduling. The Client Support Specialist is trained to pair new clients with the provider that best fits their needs. They also build healthy relationships with clients over the phone by educating and setting expectations about insurance, authorizations, payments, and individual provider policies. Client Support Specialists perform an essential function in improving our community's access to mental health care. No prior medical or insurance experience is required; in-depth training is provided by the skilled and supportive team. Responsibilities: Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time. Match new clients with the mental health provider that best suits their needs. Communicate clearly and effectively. Demonstrate excellent attention to detail when entering client data. Meet personal/team qualitative and quantitative goals. Assist with emotionally challenging phone calls and refer clients in crisis to the appropriate resources. Educate clients about insurance, authorizations, provider policies, and payments. Requirements Who We Hire: Customer Service Experience: 2+ years of experience in a fast-paced customer support role. Resilience: Navigate challenging conversations with empathy and maintain composure while supporting clients facing minor or severe mental health issues. Growth Oriented Mindset: Embrace challenges, seek continuous improvement, be open to feedback and learning opportunities. Strong Communication Skills: Communicate clearly and effectively over the phone, email or Microsoft Teams. Multitasking and Time Management: Handle multiple tasks, setting priorities, and managing time efficiently. Problem-Solving Skills: Match clients with the appropriate provider based on their needs once trained. Positive Attitude: Maintain a positive and professional attitude, even in challenging situations. Commitment to Community: Passion for improving access to mental health care in the community. Schedule: Full-time Team rotates opening, mid, and closing shifts during operating hours of 7:30am-8:10pm. Monthly rotating weekend shifts 8am-5pm 5 shifts per week for Full-Time; includes rotating weekends Benefits We provide our full-time employees with: 75% coverage of health, dental, and vision insurance 15 PTO days accrued annually 6 paid holidays per year 401k matching Life Insurance Professional development training and opportunities for advancement We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health! It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment. Job Type: Full-time Salary: $21.00 per hour Hiring multiple candidates for this position as we grow as a company!

At Blue Nile, we believe that love deserves better.  We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry.  From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love.  Blue Nile is looking for a Full-Time Luxury Sales Consultant who is eager for an exciting opportunity to join our retail showroom in the Bellevue Square in Bellevue, WA. The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A Luxury Sales Consultant at Blue Nile is outgoing, passionate and strives to help others. The company’s customer service goal is to enhance and grow the brand connection experience for customers. Luxury Sales Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler for Life” relationship with Blue Nile.  Responsibilities: Communicate the Blue Nile difference, instilling trust and confidence in our brand Demonstrate exceptional customer service and continually develop your product knowledge to educate customers Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience Proactively follow up on all internal and external communications while maintaining Blue Nile service standards Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth Continuously maintain excellent attendance and punctuality Consistently achieve or exceed company sales and service goals Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer. Requirements Previous retail sales or customer service experience required. High School Diploma or GED Jewelry experience a plus but not required Mandarin Speaking Preferred Excellent interpersonal, creative problem solving, organizational and time management skills Excellent listening, written and verbal communication skills Strong attention to detail and high integrity Ability to work within deadlines in a fast-paced environment Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems Ability to stand for extended periods of time Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons Authorized to work in the U.S Benefits The hourly pay range for this job is $21.00 - $25.00. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus.  Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions. #LI-WK1

Cott Systems is looking for a Customer Support Analyst to join our team in the United States.   ABOUT COTT SYSTEMS:  We're an established software and services company focused on supporting local governments across the U.S. Cott Systems, an innovator in public records management for more than 135 years, is today’s technology leader for recording, imaging, and searching public records serving over 300 local offices across 21 states. At Cott Systems, our customers rely on us to keep their technology running smoothly. INVESTMENT APPROACH:  Unlike private equity and venture capital firms, we are Entrepreneurs who Buy, Enhance and Grow Software Businesses. That’s right; we don’t sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers’ and workers’ well-being over short-term goals.   CULTURE:  Cott Systems is more than just a place to work; we’re a team. We mean it when we say people are our greatest assets, so investing in them is our number one priority. We create an environment where our employees feel first-day-on-the-job excitement, day after day, creating a culture of high performers and collaboration. We celebrate our milestones, and we’re proud of them. We Dream Big, Stay Humble and Stay Hungry.   POSITION DESCRIPTION The Customer Support Analyst is responsible for providing first level technical phone support to customers using Cott’s software applications; including support of PC hardware, peripherals, operating systems, and other 3rd party applications. KEY RESPONSIBILITIES Troubleshooting and Resolution of Customer Issues Answer customer calls, troubleshoot and resolve tickets. Respond to all problems in respective ticket queues timely (per the defined SLA). Attempt to solve all problems reported by customers in assigned ticket queue. Update ticketing software with ticket information, troubleshooting performed, and final resolution. Monitor all relevant ticket queues to ensure timely responsiveness and escalation as required. Identify urgent customer situations and ensure proper escalation. Maintain an acceptable knowledge and skillset for the subject areas of assigned subject queue. Work with User Liaisons at customer sites providing them with status on all open issues and ensuring their satisfaction. Follow Customer Support Standard Operating Procedures to manage interactions with customers as well as Cott employees. Miscellaneous Organize yourself so that you are able to follow through on your commitments as well as respond timely to customers and management. Ensure knowledge and skills remain current as related to Cott’s products and the third-party software used for Cott’s products. Establish and maintain open, productive communication with Cott employees and customers. Proactively communicate team challenges and successes to Manager.  Assist with the improvement of overall department efficiency and performance by identifying and communicating to Manager opportunities to enhance internal processes. Maintain confidentiality in accordance with company and departmental policies. Attend and actively participate in training sessions and meetings.  Participate in cross training/retraining opportunities. Perform other duties as assigned (Special Projects, etc.) Requirements REQUIRED/MINIMUM QUALIFICATIONS 1+ years of experience working in a technical support capacity. Demonstrated experience with customer support procedures and processes. Good customer service, verbal and written communication skills, problem resolution, and conflict management skills. The ability to work well under stress and remain calm while dealing with frustrated customers. Proven analytical and problem-solving skills.  Ability to learn quickly and apply knowledge. Knowledge of features, benefits and use of Cott services and products preferred. Work experience with MS Windows, Windows Server, networking concepts, and computer hardware/peripherals. Ability and desire to continually learn new technology and/or concepts. Self-starter with strong organizational skills.  Ability to multi-task and meet deadlines. Some working knowledge of Microsoft Office (Word and Excel), and ticketing systems (i.e. TeamSupport). Capable of exercising independent judgment and maintaining confidentiality and trust with sensitive information. Must possess a positive, team oriented and action driven attitude. Excellent attendance record and work history required. ADDITIONAL/PREFERRED QUALIFICATIONS: Project a professional and positive attitude Be honest, direct and respectful in communication Be proactive, resourceful and forthright Continually learn and develop yourself professionally Commitment to excellence, integrity, accountability, and professionalism. Serve the customer, or serve someone who is Travel Requirements: Travel is not considered a routine component of this position.  However, based on the business needs of the company, travel to client sites may be required on occasion.   Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand for a short period of time; walk; sit; use hands to finger, handle or feel; reach with hands and arms, and perform repetitive motions of the wrists and hands. The employee is occasionally required to stoop and kneel. The employee occasionally lifts and/or move up to 10 pounds.   Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is required to have visual acuity to operate computer and telephone equipment. Benefits EMPLOYEE PERKS We're an established software and services company focused on supporting local governments across the U.S. You'll be part of a collaborative team that values technical curiosity, service excellence, and the satisfaction of a job well done. We offer: Flexible time off and paid holidays 401K with company match Comprehensive medical, dental, and vision insurance (including HRA option with company contribution) Company-paid life, AD&D, short-term, and long-term disability insurance For more information about Cott Systems, please visit our website We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.   #ValsoftG1