Call Center Manager

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet. Our mission focuses on two things — first, on being an internet service provider committed to simplicity, transparency, and delight, and second, on providing high-speed internet to underserved communities both locally, nationally and globally. We approach our mission with cutting-edge wireless technology, user experience designed to delight, and a diverse and intellectually curious company culture. Who we’re looking for: As a Customer Success Manager, you will help launch and grow Starry Internet service with our Property and Building partners. Our ideal candidate is a people person that enjoys being in the field and will be responsible for building relationships and increasing adoption of Starry Internet with multi-dwelling unit properties (MDUs). You will serve as the point-of-contact for property owners and management, onboard buildings, manage rollout timelines, and represent Starry in meetings, social functions, or in the community.  You will also be responsible for developing and maintaining lasting relationships with property managers that will be conducive to the ongoing growth of Starry services to residents within your portfolio of properties. Our real estate partners (property management, leasing, maintenance teams) need to be our channel partners to reach residents, our ultimate customers, and Customer Success plays a central role in maintaining these relationships. What you’ll do: Manage a portfolio of accounts to achieve long-term subscriber sales success Represent Starry to Property and Building partners and be the primary contact to grow the B2B/B2B2C relationship Bridge the Client Services relationship with Deployment and Marketing teams to drive timely construction and roll out of Starry Internet in new buildings Scale enrollment and participation of Starry’s marketing programs among assigned portfolio partners Generate new business using existing and potential customer networks Act as a dedicated resource for key accounts Maintain accurate service and customer activity records Build a community around Starry and the property by adding value to the building  Other duties and responsibilities as assigned Qualifications: 5 years experience in Sales, Customer Success or Account Management Demonstrated ability to synthesize information to see the big picture while effectively managing details Excellent listening and writing skills Excellent communication and interpersonal skills Proven ability to successfully work independently as well as collaborating across multiple functions in an organization to accomplish team goals Valid driver’s license, a clean driving record, and a reliable personal vehicle (mileage reimbursement available) Proximity to and willingness to commute to the assigned territory (primarily DTLA, Hollywood, San Fernando Valley) 4 days per week. 70%+ of working hours are spent in the field cultivating relationships BA/BS degree or equivalent practical experience Bonus points if.. You have experience working with multi-dwelling unit residential customers, property management or real estate industry You have a demonstrated ability to navigate the ambiguity inherent in the early stage development of products and services as well as a rapidly changing digital landscape You have a real passion for Starry’s business or the ISP industry Salary range of $75,000-$85,000 plus bonus. Final salary will be based on a variety of factors, including experience, education, and training. We work hard, so we take care of each other and try to enjoy ourselves along the way.  All full time Starry employees receive:   Generous employer contribution for you and your dependents on low deductible health plan, dental plan, vision plan, AD&D, and life insurance and access to our 401(k) retirement plan 12 weeks of 100% paid parental leave for all new parents after six months of continuous employment   Happy Interneting! Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Would you like to represent Stepladder Ranch and Creamery as a part-time sales associate at our farmers markets booths?!? If so, apply today! Stepladder Ranch and Creamery is a small family run business that produces a diverse range of goods including an array of fruits, honey, pork, and beef as well as a selection of local cow’s milk and farmstead goat’s milk cheeses. Learn more about us on our website. We are currently looking for help with our weekend markets - please apply for more information. Overview: Farmers Market Sales Associate for Stepladder Ranch & Creamery Schedule: Determined by manager and employee availability. We are looking to hire for two weekend market on Saturdays and Sundays Compensation: -Hourly Rate: $20/hour -Sales commission: 2.5%-5% of market earnings based on sales -Trade policy at markets: $19 in cheese trade per market -30% off staff discount for all products Job Description: -Working farmers markets in selling a variety of cheese, meat, fruit, honey, and Stepladder Products. This is a part-time role. The job involves starting and ending your shifts at the warehouse in San Leandro with a farmers market in between. Use of a company van to get to and from the markets. -Represent Stepladder Ranch and Creamery with a positive attitude and enthusiasm -Become an expert about our products and provide excellent customer service to our customers -Transport product from warehouse to market and back, in company vehicle -Set up your market stand with appropriate merchandising -Strive to increase sales with innovative strategies and customer engagement -Maintain positive relationships with customers, market managers, and other vendors -Educate customers on cheese, meat, fruit, and family farming -Employ excellent attention to detail using our Point of Sale system including cash handling and credit card transactions -Cover other local markets as needed / availability permitting Expectations: -Dependability and honesty -Weekends and some holiday weekends are a MUST (not Christmas or Thanksgiving) -Minimum 6-month commitment -Valid driver's license with clean driving record -Reliable transportation to warehouse in San Leandro -Ability to stand for an extended period of time and lift 50+ lbs -Reliable communication; employees are expected to check their email at the start of their shift to see if there are any team updates, questions from management, or requests for market coverage. If you are interested in this position, please email us with a bit of information about yourself and why you think you would be a good fit for this role. Bonus points for including a resume!

Spartan Plumbing, LLC in Dayton, OH is looking to hire a Call By Call Manager to oversee our plumbing sales operations and service team. Are you an expert manager? Do you want to take your career to the next level? Would you like to join a company with a great team and exceptional working environment? If so, please read on! Responsibilities include participating in the overall strategy, managing people, and establishing policies. You should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring we are exceeding our client's expectations. Ultimately, you’ll help our company grow and thrive. Oversee day-to-day operations Design strategy and set goals for growth Drive Sales and Installation Productivity to meet daily targets Ensure Daily KPIs are achieved Set policies and processes Ensure employees work productively and develop professionally Oversee training of new employees Prepare regular reports for upper management Requirements Proven experience as an Operations Manager or similar executive role Knowledge of business process and functions (finance, HR, procurement, operations etc.) Strong analytical ability Excellent communication skills Outstanding organizational and leadership skills Problem-solving aptitude Benefits Job Type: Full-time Pay: $60,000.00 - $70,000 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Referral program Vision insurance ARE YOU READY TO JOIN OUR SERVICE TECHNICIAN TEAM?* If you feel that you would be right for this Call By Call Manager job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Full time Customer Service Representative/Scheduler for our Plumbing Company. Job duties involve taking incoming calls and making outbound calls to assist with clients' questions, retrieve information, coordinate and communicate to ensure the efficient and effective dispatch to schedule service appointments with computer software, resolve urgent matters, enter in and bill client invoices and warranty claims, promote our company with phone, text, and email marketing. Knowledge of office procedures, typing minimum of 35wpm, telephone etiquette. Typing test will be given. Bi-lingual a plus. Customer Service experience a plus but we are willing to train those who already have at least 2-3 years' experience in an office environment. Join our company who is committed to upleveling their employee's skills and professional growth with a team committed to excellence, success, and 100% customer satisfaction!

Become a part of DATAMARK, Inc. as a Call Center Relationship Manager! This position is integral to our client engagement strategy and aims to enhance customer satisfaction and retention. As a Call Center Relationship Manager, you will serve as the primary point of contact for our clients, playing a vital role in managing accounts and ensuring that our contact center operations effectively meet their needs. Your goal will be to uphold the highest service standards while identifying areas for improvement and growth. Key Responsibilities: Client Interface: Build and maintain strong relationships with key clients, addressing their concerns and ensuring their satisfaction. Performance Analysis: Monitor call center metrics and performance to ensure service levels are met, and identify opportunities for enhancements. Collaborative Approach: Work closely with internal teams to align services with client expectations and operational capabilities. Proactive Engagement: Regularly communicate with clients through meetings and reports to provide updates and gather feedback. Strategic Planning: Create and implement action plans that drive client engagement and maximize account growth. Join us in delivering exceptional service and support to our clients while fostering a positive team environment! Requirements Qualifications for the Call Center Relationship Manager: Education: Bachelor’s degree in business administration, communications, or a related field. Experience: Minimum of 3 years of experience in a call center environment, with at least 2 years in a relationship management or client-facing role. Knowledge: Familiarity with call center operations, metrics, and best practices. Communication Skills: Exceptional verbal and written communication skills to effectively interact with clients and internal teams. Analytical Ability: Strong analytical skills to evaluate performance data and client feedback. Problem-Solving: Proven ability to resolve conflicts and manage issues with professionalism and tact. Team Player: Ability to work collaboratively within a team-oriented environment. Technical Skills: Proficiency in CRM tools and Microsoft Office applications. Travel Requirements: Willingness to travel occasionally for client meetings, if needed. **Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time** Benefits What We Offer: Comprehensive Health Care: Medical, dental, and vision plans to keep you and your family healthy. Retirement Savings: Secure your future with our 401k plan Life Insurance: Basic, voluntary, and AD&D coverage for peace of mind. Time Off: Paid time off and major holidays to recharge and enjoy life. Disability Coverage: Short-term and long-term disability plans for added security. Professional Growth: Access to training and development to advance your career. Wellness Resources: Support for your overall well-being. Starting Salary: $70,000/annually **Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time**

🌟 –Customer Service Concierge – Luxury Residential – Flatiron District Will Train 🌟 📍 Full-Time | 💼 Career Growth | 💰 $22–$26.50/hr | 🏙️ Prime Manhattan Location Join the front desk team of a high-end residential property in the heart of Flatiron. We’re hiring a polished, service-driven individual to deliver white-glove hospitality to residents and guests in a landmark building. No experience? No problem — we’re willing to train the right candidate. Why You’ll Love This Role: ✔️ Work in a luxury environment with a professional, supportive team ✔️ Be the first impression in a prestigious setting ✔️ Enjoy weekly pay, benefits, and room to grow ✔️ Located near top restaurants, boutiques, and transit Key Responsibilities: ✔️Provide 5-star service at the front desk and via phone/email ✔️Assist residents and guests with requests, deliveries, and service coordination ✔️Maintain a refined, welcoming presence in the lobby ✔️Liaise with building management, maintenance, and vendors ✔️Ensure smooth daily operations and uphold property standards We’re Looking For: ✔️Experience in hospitality, customer service, or luxury residential is a plus — but not required ✔️Excellent communication skills and a professional demeanor ✔️Organized, calm under pressure, and detail-oriented ✔️Willingness to learn and grow in a fast-paced, upscale setting ✔️High school diploma or equivalent required Perks & Benefits: 💵 Competitive hourly pay ($22–$26.50/hr) 🗓️ Weekly pay schedule 🏥 Health benefits available 🌴 Paid holidays and PTO 🤝 Professional, respectful work culture 🚀 Career advancement opportunities To Apply: Reply with your resume and a brief introduction. We’re reviewing applications daily and will contact qualified candidates promptly.