United States Management & Support Job Listings

Customer Success Manager63393557766785120

maxRTE

Customer Success Manager

New York, NY, USA

Position Overview maxRTE delivers software solutions that helps our clients solve one of the most important challenges in healthcare -- helping patients gain access to care through revenue cycle management. We are growing fast, and are looking for a passionate and driven Customer Success Manager to lead and expand our relationships with our most critical clients. Reporting to our COO, a great candidate has superior client services skills, possesses a proactive approach to building customer accounts, is comfortable with SaaS and data, and thrives in fast-paced environments that requires rolling up their sleeves. What You'll Do: Own a sizable book of business with some of maxRTE's largest hospital and health system clients -- you will be goaled on retaining and growing these relationships Identify expansion opportunities and successfully drive upsell and cross-sell Represent maxRTE as the voice of the business with your customers, specifically ensuring timely responses to client outreach within 24 hours Lead monthly or quarterly business reviews with your client teams and become a trusted partner with both day-to-day users and senior client stakeholders Partner with our Operations Analyst team to: Successfully onboard new clients Build regular client-facing reporting highlighting our ROI and opportunities to improve customer outcomes Monitor customer usage data to extract insights about client health and troubleshoot issues Set up, maintain, and update configurations in our software platform to meet the needs of each client Running test file / proof of concepts for prospective and existing clients Become a product expert in all facets of maxRTE Communicate client feedback to our support team to address immediate issues, and to our engineering team to inform our product roadmap Requirements Who You Are: You have a bachelor’s degree in business, healthcare, or a related field; MBA is a plus. You have 5+ years' experience in a client-facing or professional services role within a software or healthcare technology environment. Experience with complex healthcare systems, such as Epic, is strongly preferred. You are a fast learner who can quickly get up to speed on the needs of healthcare providers, their teams, and the health insurance ecosystem. You’re comfortable developing customer success strategies using data-driven insights. You’re a natural collaborator who can convey complex ideas simply to end users and engineering teams alike. You can lead technical and/or software integrations and own customer-facing documentation. You can manage complex projects from inception to execution to KPI measurement. You provide frequent, clear and concise written and verbal communication. You thrive in fast-paced, often ambiguous environments and are willing to pitch in above and beyond your job description to help the team achieve its mission. Benefits maxRTE is committed to training, mentoring and accelerating the career of each and every member of our team. We are deeply invested in our employees and offer: Competitive salary + bonus Other perks & stipends for remote working Team bonding and 2x annual off-site events Unlimited paid time off Dental, Vision, Health and Life Insurance About Us maxRTE is a fast-growing healthcare revenue cycle management software company, helping healthcare providers find insurance for patients. With 1 in 4 Americans having trouble paying medical bills, we strive to have impact for patients, providers and our community. Our insurance discovery software locates unknown coverage from commercial and exchange plans, Medicare, Medicaid, Tricare, worker’s comp, and Cobra for 15-20% of all self-pay patients. We easily integrate with EHRs and our web-based portal ensures secured access for employees, no matter where they work. maxRTE is an equal opportunity employer and believes in creating a supportive and diverse workplace. We want to have the best available people in every job. Therefore, the Company does not discriminate, and does not permit its employees to discriminate.

Negotiable Salary

Customer Success Manager63393495279361121

Zifo

Customer Success Manager

San Francisco, CA, USA

Zifo is hiring! We are looking for a Customer Success Manager to join our team. This person will be responsible for managing customer relationship for Zifo’s strategic customers in the U.S. The CSM will be accountable for active account mining, manage existing revenue stream and continuously build the revenue pipeline across the customer portfolio and ensure successful partnership with customers. Responsibilities: Partner with Customer Success and Delivery teams in kick starting engagement with new customers/business areas/products. Understand customer’s tangible and intangible expectations, requirements and ensure they are delivered by Zifo Manage the engagement with customers and Zifo’s internal teams, in alignment with Zifo’s culture and values Partner with Service Delivery Management teams at Zifo to ensure transition of projects from Account Mining to Project execution Perform active Account Mining by expanding relationships beyond the current set of customer contacts/business groups and work with the Client Partner on the business plan for success Be the Zifo champion for Requests for Proposals (RFPs) from Customers; Work closely with Client Partners and/or own the response to RFP’s and work collaboratively with cross-functional stakeholders from Zifo including but not limited to Customer Success teams, Service Delivery Leadership, Product Partnership team, Subject Matter Experts etc., across geographies Identify and propose Value Adds, means to realize and ROI for the customer Be accountable for the successful business outcomes as part of the relationship between Zifo and client organization Establish and nurture relationships with clients, convert them to Zifo champions and build rapport with multiple stakeholders within our customer portfolio Ensure Zifo’s ongoing business with customers are renewed as appropriate Be accountable for steering committee meetings and presentations with customer leadership Provide insights into industry trends and share consultative inputs with customers Proactively suggest best practices internally in Zifo and with customer interactions in the spirit of ongoing improvements and excellence Requirements 8+ years of Customer Success Management / Account Management experience at a Software Services company/Product company or 5+ years of consulting experience for Life Sciences Strong project management abilities, written and verbal communication skills, and presentation capabilities Detail oriented and ability to do multi-tasking at various levels; Self-starter and ability to prioritize critical tasks daily High attention to detail organization skills and a team player Must be willing to juggle many things at once and prioritize effectively. Must be an Influential person, build and nurture rapport with customers, drive them towards desired actions, and challenge them when appropriate Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Negotiable Salary

Customer Success Manager (Healthcare IT- HCIT)63393477794945122

eVisit

Customer Success Manager (Healthcare IT- HCIT)

Mesa, AZ, USA

Company Background eVisit, headquartered in Mesa, AZ, is a Digital Health & Telemedicine company seeking to revolutionize healthcare delivery by creating physician-first tools that fundamentally simplify healthcare. Our HIPAA compliant telemedicine software was built for providers, by medical physicians, to optimize patient flow and boost practice revenue; while providing added convenience and high-quality care to patients, whether at work, home, or on the road. eVisit is the fastest growing telemedicine software platform. The company is comprised of a unique team of talented individuals whose experiences are driven from backgrounds in healthcare and software development fields. Customer Success Manager As a member of the Customer Success Organization, the Customer Success Manager will be responsible for managing the customer’s lifecycle journey, positioning him/herself as a partner and trusted advisor to the customer. The CSM is the primary point of contact to the customer and is responsible for helping a customer connect their vision to tangible outcomes. About You: You are passionate about technology and its potential to positively impact everyone’s access to higher quality, more convenient healthcare. You thrive in a highly-collaborative environment and are motivated by working with other high-performers. You find creative ways to engage with customers, build relationships, and influence the organizational process. You’re dedicated to professional development and personal growth You’ve built relationships that you can leverage to grow the account and the company together. Requirements Define and optimize customer journey to facilitate customer ROI Attainment Create and Manage a Success Plan for customers in your assigned segment Define and oversee lifecycle processes/touch points Identify opportunities for continuous improvement Manage and lead the Customer Executive Business Review Process for customers assigned to your segment. Drive value for customers Engage with customers to drive software adoption. Demonstrate and promote new products, enhancements, and updates. Support assigned accounts to drive product adoption and ensure they leverage the solution to achieve full business value Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement Provide targeted software training to Customers as needed Actively manage customer health to keep customers engaged in the platform and adopting each new feature. Be a trusted advisor to customers, driving product usage Identify ways to increase client usage, identifying processes, best practice, and workflows within the organization to better leverage product solutions. Drive alignment with Renewals & Upsell and Sales Engage in the renewal process with clients within your segment; proactively driving the retention rate of our customers Forecast retention, expansion, and new product offerings for assigned accounts by utilizing Key metrics Own tracking and reporting for key business and growth metrics including churn by segment, upsell by segment, and overall renewal cohort customer health. Prioritize resources using a data-driven approach focusing on at-risk scenarios and expansion opportunities Provide quarterly account status reports and action plans for identified customers Make data-informed decisions Qualifications Bachelor's degree or equivalent practical experience required, MBA preferred. 3+ years of experience as a Customer Success Manager, Account Manager, Business Development Manager, or Similar. Experience managing renewal conversations and renewing existing agreements within a Saas application lifecycle. Experience in business strategy consultation; advising and driving strategy at the Executive level of growth-focused organizations. Strong financial acumen and business sense. Strong problem solving and analytical skills; ability to evolve business and product strategy based on research, data, and industry. You learn technology quickly and navigate it with ease. Ability to travel 10% of time in US Benefits Competitive salary Great benefits package including medical, dental, vision, HSA & FSA plans 401(k) Generous PTO plan, plus 12 paid national holidays Fun, collaborative environment where the company is working to define the future of telemedicine Excellent opportunity for professional growth

Negotiable Salary

Customer Success Manager63392089974273123

Rapsodo

Customer Success Manager

St. Louis, MO, USA

Rapsodo is a Sports Technology company with offices in the USA, Singapore, Turkey, and Japan. We develop sports analytics products that are data-driven, portable, and easy to use—empowering athletes at every level to measure, understand, and elevate their game. From Major League Baseball pitchers to tour-level golfers, Rapsodo technology is trusted by coaches and players around the world to drive performance. We are innovative, focused, and growing fast. We are looking for team players who will stop at nothing to deliver meaningful impact—as part of a global, high-performing team. As a Customer Success Manager at Rapsodo, you will be responsible for the full customer lifecycle for our Business-to-Business customers—from onboarding through to renewal. You will play a key role in ensuring successful product adoption, delivering customer value, and building trusted, long-term relationships. You will also serve as the internal voice of the customer—collaborating cross-functionally to continually enhance the customer experience. What You Will Do Customer Onboarding Lead the onboarding of new Diamond Sports / Golf B2B customers, including implementation, training, and setup Ensure a smooth handover from Sales and a confident start to the customer journey Lifecycle Management Proactively manage customer relationships, driving adoption, usage, and product impact Serve as a trusted advisor and point of contact throughout the customer’s journey Renewals & Retention Own the renewal process, ensuring continued value delivery and identifying risks early Work to increase retention through engagement and proactive issue resolution Customer Health & Insights Monitor usage, engagement, and satisfaction metrics Run targeted plays for at-risk customers and use insights to improve outcomes Customer Advocacy & Feedback Act as the internal advocate for our customers Gather feedback and partner with Product and Engineering to improve usability and performance Enablement & Education Deliver training sessions, webinars, and resources that help customers maximize value Ensure teams are set up to succeed with the tools and features available to them Cross-Functional Collaboration Partner with Sales, Product, Marketing, and Support teams to ensure a seamless customer experience Participate in internal initiatives to improve CS programs and processes Program Contributions Take ownership of ongoing initiatives such as onboarding improvements, usage campaigns, and feedback loops Data-Driven Impact Track KPIs, measure engagement and retention, and use insights to drive continuous improvement Requirements 3–5 years of experience in a SaaS-based Customer Success or Account Management role Proven experience managing customer relationships, renewals, and driving adoption Comfortable with Customer Success platforms such as Zendesk, Gainsight, HubSpot, Salesforce, or equivalent Strong written and verbal communication skills Excellent relationship management and customer-facing presence Highly organized, proactive, and solution-oriented Comfortable working with technology products and learning new systems quickly Able to work across time zones and collaborate with global teams

Negotiable Salary

Customer Experience Manager63392082795009124

The Shade Store

Customer Experience Manager

Port Chester, NY 10573, USA

ABOUT THE SHADE STORE® At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. POSITION: Customer Experience Manager The Shade Store is seeking Customer Experience Manager candidates to join our Client Services team at our headquarters location in Port Chester, NY. Ideal candidates have a strong customer service background with a proven ability to resolve complex customer issues with strong problem-solving abilities, while consistently offering empathetic assistance. They excel at collaborating across teams to provide timely solutions and demonstrate exceptional attention to detail. Proficiency in managing customer interactions, documentation, and follow-up is crucial for success in this role. Experience in luxury retail or hospitality operations is a plus. RESPONSIBILITIES: Provide exceptional customer service by handling customer inquiries via phone, email, and text. Maintain a customer-centric approach, ensuring each customer feels valued and supported. Analyze customer issues using critical thinking, develop effective action plans, and resolve problems in a proactive manner. De-escalate and resolve challenging customer service opportunities with empathy, ensuring positive customer experience. Accurately document customer interactions and maintain detailed records for follow-up and reporting. Collaborate with cross-functional teams to resolve complex issues and provide timely solutions. Follow up with customers to ensure their concerns are addressed and provide updates on resolution timelines. Continuously improve product knowledge and stay up to date on company policies and procedures. Perform other duties as needed to support the customer service team and meet department goals. Requirements WHAT WE ARE LOOKING FOR: A minimum of 2 years’ experience in a customer service role, with frequent customer interactions via phone and email. Excellent oral and written communication skills. Strong customer-centric mindset, with the ability to maintain a professional demeanor under pressure and meet deadlines. Collaborative team player with the ability to work cross-functionally to achieve team goals. Proficient in managing Outlook, phone systems, and Microsoft applications, including Word, PowerPoint, and Excel. Strong critical thinking, problem-solving, and resolution skills with a proactive, action-oriented approach. Ability to work various shift times and Saturdays depending on business needs. Experience in industries such as hospitality, healthcare, or airlines is a plus. Benefits WHY WORK AT THE SHADE STORE® We set out to create a company culture that is enjoyable and rewarding, where team members can have meaningful impact. Below are some of the perks and benefits of working at TSS: Competitive salary Medical Benefits 401k with Company Match Up to $100k Life Insurance & Short-Term Disability (Employer Paid) Legal and Pet Insurance Plans Employee Assistance Program Product Discount

Negotiable Salary

Customer Support Manager63392082873091125

Allego

Customer Support Manager

Waltham, MA, USA

Overview: You will lead the award-winning Customer Support team that is responsible for providing the world-class support our global clients expect from Allego. In this hands-on role, you will jump in to manage complex tickets and help close tickets during high volume periods while thinking about how to maximize customer interactions and how to improve our clients’ experiences. Your execution excellence will ensure that we always deliver quality service. Whether it’s creating efficiencies in processes or developing ways to troubleshoot customer challenges more quickly, you’re a team-building problem solver who understands the value of quantity and quality. You’ll partner with Allego’s internal Ops and Product teams to ensure we’re exceeding all service-level agreements and that we’re on the forefront of all product changes and platform enhancements. We’ll count on your leadership talent to inspire and empower individuals to transform stressful situations into positive interactions via email and phone support. What You'll Do: Manage a team of 3 direct and 3 indirect reports responsible for providing ongoing customer support and maintenance services Ensure Customer Support staffing levels and skill levels are at the appropriate level to provide exceptional support Analyze customer support data to proactively make informed decisions about operational and procedural changes Oversee the assignment and delivery of customer maintenance projects Own the process for provisioning new customer systems Serve as a product expert and escalation point for the Customer Support team for diagnosis and resolution of customer requests Oversee the management and tracking of customer interactions via Salesforce.com Maintain Customer Success Troubleshooting guides and documentation Drive collaboration to create and improve self-service resources for customers required to scale our support operations Support achievement of company customer retention goals Work with Allego Product and Product Development teams to escalate and manage resolution of client issues and problems. Identify trends and gather customer feedback about product functionality and share with the Product Management Team. Requirements Experience You Will Bring: We are seeking candidates with proven experience working in small emerging growth SaaS organizations. The ideal candidate has proven leadership experience, excellent verbal and written communication skills who can manage and mentor people who are early in their careers. Technical competence and a desire to dive deeply into the product are important, along with the ability to convey that knowledge to non-technical audiences. Other requirements include: Salesforce.com or other CRM / support ticketing system experience 5+ years in SaaS based Customer Support/Customer Service role Ability to lead and motivate a team Highly detail oriented and quality driven Strong written and verbal communication skills Benefits Allego offers a comprehensive and competitive benefits program that enables employees to choose the benefits that best fit their needs and the needs of their families. Full-time new hires are eligible for most benefits on the first day of employment. The following is a summary of the benefits offered to Allego employees. Health Insurance Unlimited PTO 401K match Wellness programs Flexible schedule

Negotiable Salary

Customer Success Manager63392081253377126

Halo Industries, Inc.

Customer Success Manager

Santa Clara, CA, USA

Description Make your mark on the future of high-growth industries with Halo Industries. Originating from Stanford University in 2014, we're pioneering a revolutionary laser technology that's redefining semiconductor material slicing. Our solution dramatically cuts waste, improves cost-effectiveness, and is fueling advancements in automotive, telecommunications, and power electronics. Following a significant funding round in 2024, we're now expanding our team to accelerate our journey towards volume manufacturing and strategic customer partnerships. Roles and Responsibilities: Be the voice of the customer and represent customer needs and requirements inside Halo by providing clear communication and managing expectations with customers and internal stakeholders. Ensure customer needs are met effectively and they have a positive experience with Halo Industries' products and services, specificallyHalo's Silicon Carbide wafering process. Develop and lead customer success programs, ensuring alignment with overall business goals and customer satisfaction targets. Plan, execute, and monitor customer projects, ensuring they are delivered on time, within budget, and meet customer expectations. Manage the end-to-end customer journey, as a key member of the Halo Sales team. Handle customization requests based on customer applications Ensure quality and precision of wafers, addressing any issues with defects or non-conformance. Provide technical support and consultation, coordinating with engineering, R&D, and sales. Manage problem resolution and issue management, including returns or replacements. Requirements Basic Qualifications: Bachelors Degree in Science or Engineering 4+ years of hands-on process engineering experience in a R&D environment Experience in customer success roles, preferably in the semiconductor equipment industry. Preferred Qualifications: Understanding of silicon carbide substrate growth and wafering process would be a big plus. Strong project management and communication skills with a proven track record of managing programs and projects effectively. Proficiency to work effectively with cross-functional teams (Operations, Engineering, R&D, Sales). Willingness to learn and grow, ability to deal with ambiguity and function effectively in a high growth environment are going to be essential qualities for success in this role Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Life Insurance (Basic, Voluntary & AD&D) Family Leave (Maternity, Paternity) Free Food & Snacks Stock Option Plan Short Term & Long Term Disability Base salary $160,000 - $185,000 Additional Information We are committed to creating an inclusive workplace where all team members feel valued and supported. We welcome applicants from diverse backgrounds, including those from underrepresented communities in STEM. If you meet most of the qualifications and are excited about this opportunity, we encourage you to apply.

$160,000-185,000

Senior Customer Success Manager63392078262017127

Journey

Senior Customer Success Manager

New York, NY, USA

About Journey Journey is the leading proactive mental health solution for modern companies. Our mission is to help all people live happier, healthier, less stressed lives. We are a rapidly growing tech startup, and we work with care and intention to create a high-performance company with the following in mind: Speed Wins. Make decisions, move quickly, and know that if things go wrong, it’s okay for you and the company. Intuition, Then Data. We’re a data-driven company. We start with our instincts and then use data to validate our decisions and improve. Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes. Customer-Obsession. We are obsessed with helping all people to live happier, healthier lives. We accomplish this by knowing our customers incredibly well and finding ways to make their lives better. Truth Through Safety & Courage. A safe space allows all of us to feel secure and welcome, which creates the environment needed to act courageously, speak our truth, and see different perspectives. Doing so leads to the best decisions and the most successful company. Ownership & Accountability, Together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success. We’re Looking For: A self-starter who is passionate about enhancing the customer experience, you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you’ll wear many hats. You are passionate and proficient in written and spoken communications and understand how mental well-being is integral to company growth, customer retention, and community development. In this job, you will: Build strong relationships with Journey’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals. Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their employees Collaborate with internal marketing on customer-facing collateral development, including communications, that support engagement initiatives Manage all current customer data in our CRM and internal systems Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of Journey’s platform Finding comfort in working in a fast-paced startup environment Leading by example through perseverance, humility, and initiative Believing no task is too small and no task is too tall Requirements 10+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization Experience in the employee benefits space, working with customers in the People Operations/Benefits space Exceptional relationship management skills with the ability to build trust and credibility across all levels of a client organization–from day-to-day stakeholders to senior executives Proven ability to navigate complex client environments, manage multiple relationships, and serve as a strategic advisor and advocate for client needs Strong experience in developing and executing creative engagement strategies tailored to each client’s unique goals, culture, and audience Ability to analyze engagement trends, identify opportunities, and collaborate with internal teams to drive continuous improvement in client engagement and satisfaction Independent and motivated, with the wisdom to seek help where needed Highly articulate, with the ability to communicate effectively both when speaking and writing Highly organized, with the ability to juggle multiple projects in a fast-paced environment Comfortable collaborating with different teams (product, sales, marketing, etc.) Benefits Culture Focused. We prioritize building a high-performance culture of top talent. At Journey, you’ll work with a team of smart, motivated and happy people who like to have fun. Remote First. We are a remote company. Where you live is where we are located. Stock Options. We encourage an ownership mindset by giving full-time employees the opportunity to share in the success of Journey. Medical, Dental & Vision Insurance. Journey contributes 100% of the medical insurance premium for the employee, provided through Aetna. Unlimited PTO. We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it. Parental Leave. 10 weeks of fully paid parental leave for birthing, non-birthing, and adoptive parents is available after one year of employment. Journey also offers paid leave for pregnancy loss as well as travel reimbursement for safe and legal abortion access. Wisdom Money. Team members receive $1,000 per year to spend on personal development activities, such as meditation classes and retreats, as they see fit. Productivity Stipend. Team members receive $1,000 to spend on co-working spaces, a new desk chair, or whatever they need to make their work environment more comfortable. Learning and Development. Journey is invested in your continuous growth. Each year, team members are eligible for up to $500 to spend on professional development opportunities of their choosing. Journey’s Proactive Employee Assistance Program. Of course, team members and their loved ones have access to Journey Proactive EAP, our proactive mental health solution to stay happy, healthy, and mentally and emotionally fit Compensation. The range for this role is $110,000/year to $150,000/year, which includes base and bonus potential. Exact compensation may vary based on skills, experience, and location. Additional compensation includes equity. —- Equal Opportunity Employer At Journey, we aim to foster a workplace free from discrimination. We believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our people and a better product for our clients. Journey is an equal-opportunity employer and encourages all applicants from every background and life experience to apply.

$110,000-150,000

Customer Success Training and Operations Coordinator63391998861315128

Screencastify

Customer Success Training and Operations Coordinator

Chicago, IL, USA

Help us transform education. One video at a time. Screencastify is on a mission to improve learning outcomes and communication through video, empowering educators and students across the globe. With over 15M users and a dominant presence in K-12, we’re seeking a Customer Success Training and Operations Coordinator who thrives on shaping educator training, driving execution and always putting the customer first. Why this role matters You’ll shape how thousands of educators learn by creating engaging, repeatable training that drives real classroom impact. You’ll execute on key customer-facing operations, working across teams to ensure every interaction is smooth, effective, and valuable. You’ll be the voice of the customer—advocating for their success and helping improve our product and experience. What you’ll do Design and lead live training sessions for educators during and after school hours. Work with CSMs to build clear onboarding, training, and certification paths for users. Run our webinar program with consistent branding, structure, and outcomes. Collaborate with Marketing to highlight customer success stories. Support Customer Success processes, playbooks, tools, and data accuracy across the full customer journey. Gather feedback to improve product, content, and CS strategies. Share insights on K–12 and edtech trends. Look for ways to streamline and automate CS operations. Work closely with Sales, RevOps, and Product to ensure smooth transitions and workflows for customers. Requirements You’re a fit if you Have K–12 (1-2 years) experience as a teacher, instructional coach, or PD facilitator—and love leading adult learning. Have customer-facing experience (CSM, implementation or sales engineer) and understand how to balance educational impact with customer success goals. Are able to lead live trainings- virtually and in person- with confidence. Build scalable systems and use data to improve your everyday work. Embrace balancing multiple priorities and prefer to work cross-functionally. Communicate clearly and create strong content. Are energized by fast-paced, high-growth environments. You’re a stronger fit if you Have experience creating on-demand learning content or certification programs. Have worked with or supported edtech procurement or district-level rollouts Have delivered or managed large-scale webinar programs. Have systems experience with Salesforce, Gong, or other key CRM systems. Why Screencastify At Screencastify, we move fast because our mission demands it. We value accountability, ownership, and a bias for action. We believe in radical candor, working together to solve problems rather than assign blame. Above all, we care deeply about our customers, our teammates, and the future of education. We don’t just want you to do a job—we want you to bring ideas, challenge the status quo, and drive outcomes that matter. Details Location: Chicago hybrid (3 days/week in-office) Compensation: Starting at $50,000 Benefits: Competitive, including health, vision, dental, parental leave, and more. Ready to help us shape the future of education through video while solving real problems for millions of learners and educators? [Apply now] Benefits Competitive Compensation. We take a data-driven approach to our compensation strategy so all employees are paid competitively and fairly. 401(k) & Annual Performance Bonus Opportunity. We want to invest in present you and future you, which is why we offer a 401(k) match + Annual Performance Bonus opportunity. Flexible Time Off (FTO) Policy. We recognize that time off to rest and recharge is important. The Flexible Time Off Policy (FTO) is designed for our employees to do just that -- balance work and life while maintaining well-being. Parental Leave. Generous paid time off for parents to bond with the newest addition to their family! Medical, Dental, & Vision Insurance. We offer comprehensive health benefits, including medical, dental, and vision insurance. Plus, all employees receive a free One Medical membership. Divvy Bike Membership. If you’re in Chicago, take advantage of an annual Divvy membership -- on us. At Screencastify, we foster an inclusive, supportive, fun, and challenging team environment. We value having a team that is made up of a diverse set of backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world through video. Screencastify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law.

$50,000

M/I Homes

Customer Care Manager

Charlotte, NC, USA

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa. Job Summary Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction. Duties and Responsibilities Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards. May complete work orders required to meet customer needs; provides problem solving on-site. Contacts and schedules appropriate subcontractors to perform work as required. Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. Directs and supervises subcontractors to improve efficiency and workflow. Maintains service vehicle inventories including appropriate materials and equipment. Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency. Assist in special projects as requested and perform additional duties as required. Requirements Minimum Education/Experience High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes. Skills Proficient in using computers and various software applications Written & verbal communication Customer Service Work Conditions Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions. Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies. Benefits M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. We are committed to attracting, developing, and retaining talent that reflects the customers we serve and the communities where we live and work. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #IND456

Negotiable Salary

Senior Customer Success Manager - Life Sciences633920019590411210

DocMatter Inc.

Senior Customer Success Manager - Life Sciences

San Francisco, CA, USA

DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world. As a senior member of our Customer Success Team you will be responsible for leading account strategy and providing ongoing support to our customers in the life sciences space. We are building true partnerships with our customers. To be successful in this role, you must have an exceptional ability to translate the DocMatter value proposition into actionable account plans and collaborate effectively with the teams implementing and supporting these account plans, while maintaining relationships with senior customer stakeholders. Key Responsibilities Executive Relationship Management: Build and maintain strong, trusted relationships with senior stakeholders across Medical Affairs and Commercial functions at top-tier life science companies. Strategic Account Planning: Develop and execute tailored success plans that align customer business objectives with DocMatter capabilities. Value Realization: Drive usage, satisfaction, and measurable value creation through onboarding, enablement, strategic alignment, and ongoing engagement strategies. Upsell & Growth Strategy: Identify expansion opportunities within accounts, partner with Sales for upsell and cross-sell motions, and help develop long-term growth roadmaps. Cross-Functional Collaboration: Partner with Product, Clinical Engagement, Sales and Medical Affairs teams to ensure customer needs are met and exceeded. Lifecycle Management: Lead QBRs, executive check-ins and reporting Risk Mitigation: Proactively identify and manage risks to contractaccount retention and client satisfaction. Requirements Qualifications 5+ years of experience in Customer Success, Account Management, or Strategic Partnerships with experience working in the pharmaceutical or life sciences industries. Deep understanding of the internal operations and approaches to decision making of life sciences companies from both the Medical and Commercial perspectives. Experience mapping and managing relationships with front-line individual contributors, managers, and senior and executive-level stakeholders. Strong knowledge of the enterprise SaaS customer lifecycle—including onboarding, adoption, value realization, renewal, and expansion phases—and how to apply customer success methodologies across each. Track record of meeting client revenue targets. Strong strategic critical thinking and problem-solving skills. Excellent communication, presentation, and interpersonal skills. Highly agile thinker—comfortable adapting strategies quickly, operating in ambiguity, and iterating in response to real-time feedback. Strong track record of success in small, fast-paced teams where collaboration, initiative, and ownership are critical. Bachelor’s degree required. Benefits DocMatter provides a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of highly engaged healthcare professionals to drive life-changing patient outcomes. We are well on our way, but new hires are early enough that you will still be able to play a pivotal role in advancing our mission. Our employees are passionate about elevating the practice of medicine and our leadership team has a breadth of experience across industry, software, and research. Come join some of the smartest minds tackling one of the great opportunities to advance the global medical field! Benefits Series A equity Medical, dental, vision, and life insurance 401(k) retirement plan PTO and company holidays Fitness stipend Compensation The base salary range for this position is $110,000–$180,000 annually. Actual compensation will be determined based on factors such as skills, experience, and location. This role may be eligible for other forms of compensation, including a variable bonus and/or equity awards.

$110,000-180,000

M/I Homes

Customer Care Manager

Arlington Heights, IL, USA

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa. Job Summary Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction. Hourly Rate: $33.66 - $47.12 per hour, depending on experience and qualifications. This position is non-exempt and eligible for overtime pay for all hours worked in a workweek over 40. This position is eligible for an annual bonus at the discretion of management, based upon considerations that include the division’s and candidate’s overall performance. Duties and Responsibilities Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards. May complete work orders required to meet customer needs; provides problem solving on-site. Contacts and schedules appropriate subcontractors to perform work as required. Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. Directs and supervises subcontractors to improve efficiency and workflow. Maintains service vehicle inventories including appropriate materials and equipment. Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency. Assist in special projects as requested and perform additional duties as required. Requirements Minimum Education/Experience High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes. Skills Proficient in using computers and various software applications Written & verbal communication Customer Service Work Conditions Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions. Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies. Benefits M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #IND123

$33.66-47.12

M/I Homes

Customer Care Manager

Sarasota, FL, USA

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa. Job Summary Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction. Duties and Responsibilities Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards. May complete work orders required to meet customer needs; provides problem solving on-site. Contacts and schedules appropriate subcontractors to perform work as required. Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. Directs and supervises subcontractors to improve efficiency and workflow. Maintains service vehicle inventories including appropriate materials and equipment. Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency. Assist in special projects as requested and perform additional duties as required. Requirements Minimum Education/Experience High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes. Skills Proficient in using computers and various software applications Written & verbal communication Customer Service Work Conditions Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions. Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies. Benefits M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #IND123

Negotiable Salary