Temporary Case Manager, Permanent Supportive Housing (PSH) Scattered Site

About North Park Founded in 1891, North Park University is a Christian university affiliated with the Evangelical Covenant Church of over 3,200 students from around the country and the world. Located for over 125 years on the land of the Miami and Potawatomi tribes in what is today Chicago’s northside, NPU has recently been designated a Hispanic Serving Institution and is committed to serving diverse populations. Elevating North Park University’s core distinctives of Christian, city-centered, and intercultural, NPU values diversity among its faculty and is committed to building a racially and culturally diverse intellectual community, and strongly encourages the nomination and candidacies of persons who are Black, Indigenous, and People of Color regardless of gender. North Park University is located in the Albany Park neighborhood of Chicago, one of the most ethnically diverse zip codes in the United States. It is nine miles from downtown Chicago. The North Park campus has often been referred to as an oasis in the heart of the city – a place where students from urban, rural, and suburban backgrounds alike can call home. And all of this within the major metropolitan backdrop of Chicago: one of the world’s largest and most diversified economies, renowned for its museums and music, and voted best large city in the U.S. for four years in a row by Condé Nast Traveler. Mission The mission of North Park University is to prepare students for lives of significance and service through education in the liberal arts, professional studies, and theology.   Vision Building on our core institutional identity—Christian, city-centered, intercultural—our vision is to create a university of uncommon character and enduring excellence, where faith, learning, and service meet. The Residence Life and Housing Assistant Coordinator (Res Life GA) is responsible for implementing the basic goals of Residence Life and Housing by providing administrative and operational support for the Office of Residence Life and Housing and promoting individual and community development among students through the Residential Curriculum. This position will report directly to the Director of Residence Life and Housing (DRLH). This is a 12-month, in-person position. Duties and Responsibilities Develop positive and professional relationships with undergraduate and graduate students by serving as a role model. Support the Professional Staff of Residence Life and Housing with undergraduate student development and programming. Assist the Professional Staff of Residence Life and Housing with operations of housing and administrative tasks. Facilitate student moves and room changes throughout the year in conjunction with the Assistant Director of Residence Life and Housing (ADRLH) and Director of Residence Life and Housing (DRLH). This includes walk-throughs of the buildings before and after student moves. Hold 8-10 hours of weekly office hours in Johnson Center to complete assigned administrative tasks. Make referrals for students facing academic, personal, medical, and/or spiritual concerns to Student Engagement, Counseling Support Services, Health Services, University Ministries, etc. Assist in crisis management and emergency response by serving in the “On Duty” rotation with the other Professional Staff of Residence Life and Housing. Included in this but not exclusive is support for public health policies and crises. Work occasional evenings and weekends for programming, operations, and busy periods. · Assist the DRLH with Student Conduct process for students in campus housing. Performs additional responsibilities and tasks as assigned by the DRLH to support the office needs. Requirements A bachelor’s degree from a 4-year university or college. Enrolled or accepted to a graduate program at North Park University and remain enrolled as a degree-seeking full-time student while in this role. A personal commitment to the Christian mission of North Park University. Sensitivity to and support for intercultural issues and populations and diversity education. A developmental understanding of students in post-secondary education and a desire to facilitate and encourage their development in a supportive and service-oriented environment.   Agility and familiarity with latest software, database systems, computer literacy. Ability to traverse stairs in/out of living areas, Campus Safety Center, and Dining Hall. Ability to work at the office in person.   Desired: Previous residence life or housing experience is strongly preferred. Demonstrated ability to creatively and efficiently solve problems, using sound judgment, assuming ownership of a problem, and resolving challenges in a collaborative manner. Demonstrated ability to communicate professionally and effectively in writing and orally.   A strong understanding of what it means to live in an urban environment. CPR/First Aid certification. Monthly stipend of $500. The expected start date for this position is September 1, 2025 Benefits An unfurnished apartment in the Graduate Student Housing (Legally married spouse can live with Assistant Coordinator)

Location: Los Angeles Salary: $24.04 per hour, non exempt   Organization Overview Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.   In short, we do good work.   We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.   Department Summary The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners, managed-care organizations, and foundations. The goal of the FHSP is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, and entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations. Position Summary Housing Coordinators provide direct services to formerly homeless individuals throughout Los Angeles County—this includes support with all aspects of the housing process. Brilliant Corners has program participants living in scattered-site settings, project-based settings, and residential facility settings that can have either FHSP locally funded subsidies or a federal voucher to subsidize their rent. Housing Coordinator applicants may work with program participants in any of the settings or subsidy types listed above. With guidance from the Program Supervisor, the Housing Coordinator will help formerly homeless individuals move into housing in Los Angeles County and provide housing retention services after move in. The Housing Coordinator will work directly with tenants and work collaboratively with property providers, case management and/or service providers to ensure that program participants successfully retain their housing over time. The Housing Coordinator will ensure program participants’ well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. The Housing Coordinator will work creatively to prevent eviction and other housing-related issues. Housing Coordinators that work with federal voucher holders will learn about the public housing agencies as well as Brilliant Corners’ policies and procedures to serve as a subject matter expert to their program participants in all housing-related issues. Position Responsibilities Assist program participants, case managers, and property providers in navigating the public housing agencies, if applicable. Coordinate program participants' move-ins into scattered-site units, project-based units, and/or enriched residential facilities. Liaise between program participants and case management services. Work with the Housing Acquisitions team to assist with housing placements and assignments. Ensure program participants well-being and unit habitability through a regular schedule of unit inspections and wellness checks. Respond to housing and tenant-related emergencies during normal business and after hours. Assess the need for reasonable accommodations/unit modifications and ADA compliance and assist program participants through the process of obtaining the appropriate information and documentation, if applicable. Educate community members about the housing needs of identified program participants and the importance of supportive housing. Submit and follow up on tenant maintenance requests. Maintain thorough and accurate progress notes, files, and correspondences while maintaining the confidentiality of program participants, staff, and organizational information at all times. Update multiple data systems with appropriate participant information. Routinely make home visits and phone calls to program participants while still exercising appropriate boundaries with them. Attend all agency staff meetings and trainings, as well as department meetings and case conferences. Other duties as assigned by the Program Supervisor or Program Manager. Requirements Professional Experience One year of work experience in non-profit human services Experience with homeless, veterans, and/or people with health conditions or impairments a plus Knowledge of different housing models – such as permanent supportive housing or rapid rehousing – or the public housing agency (PHA) system a plus   Knowledge, Skills, and Abilities Excellent verbal and written communication skills Strong interpersonal skills Willingness to travel all over Los Angeles county and make regular in-person visits in the community Possession of a valid California driver’s license, a clean driving record, and automobile insurance Access to reliable transportation Basic computer knowledge, MS Word and Excel required; PowerPoint preferred Flexibility is required regarding scheduling and prioritizing tasks Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment Bilingual in English and Spanish is preferred Core Competencies Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise. Strategic Agility: Sees ahead clearly, can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans   Organizational Values Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity and experience. Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration and human connection. Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo. Certificates, Licenses, and Registrations A valid, clean CA driver’s license and a personal insured vehicle are required. Travel Requirements This position requires frequent visits to properties, attendance to on-site vendor meetings, community meetings, funding workshops, trainings, and other events in the greater Los Angeles County. Occasional attendance at events outside Los Angeles County, including Brilliant Corners’ events throughout California, may also be required.   Physical Requirements Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation. Labor Union This position is part of the OPEIU, LOCAL 30, AFL-CIO, bargaining unit. As a member of the OPEIU, LOCAL 30, AFL-CIO, the incumbent will be subject to the terms and conditions outlined in the collective bargaining agreement.   Salary range for this position is $24.04- $29.14 hourly. This position is being offered at $24.04 hourly.  Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients Benefits Health Care Plan (Medical, Dental, & Vision)  Retirement Plan (With 5% Match)  Life Insurance (Basic, Voluntary and AD&D)  Paid Time Off (Vacation, Sick & Public Holidays)  Family Leave (Maternity, Paternity)  Short Term & Long-Term Disability  Training & Development  Wellness Resources  Hybrid Work 

House Manager Overview: The House Manager assists formerly homeless women with making the transition from shelters or temporary residential living into permanent housing and provides them with the services they need to successfully manage their own independent living.  The House Manager works with tenants to develop basic household management and communications skills to successfully maintain their apartments and navigate systems that support their success and ensure apartments are maintained to the standards of funders and HousingPlus. This position provides leasing, rent collection and arrears, related support to the tenants and Tenant Service staff.   Supervisor: This position reports to Property Manager Please do not call or email HousingPlus regarding the status of your application. Job Tasks: Coordinate with maintenance staff routine and emergency repairs. The House Manager needs to be available for all emergencies (building or tenant) and have a current listing of local vendors (locksmith, plumber, electrician, police and fire departments) in order to respond to emergencies until other staff arrives. Assist incoming tenants with selection and purchase of furniture and household items. Provide assistance with selection and ordering of furniture and household items for transitional housing units. Coordinate and conduct apartment viewings with prospective tenants and their Case Manager/Housing Specialist. Ensure that utility accounts are established and activated for all incoming tenants. Ensure accounts are transferred in the event a tenant is placed in or relocated to already existing apartment. Prepare HRA required documentation for tenants to submit to apply for benefits and entitlements and/or rental assistance (OSD). Inspect each unit when vacated; conduct HQS inspections and help coordinate and prepare unit for occupancy. Conduct unit or apartment inspections (new or existing) as scheduled by the Property Manager. Work with the Property Management team members and staff on license fee collection, distribution of fee statements, License and License Renewal notices, and preparation of Tenant Rent Ledgers in Quick Books to support tenants paying their rent on time each month. Enter and track maintenance work order requests in Work Order Request Spreadsheet. Communicate work order requests to and confirm completion of requests with HP maintenance team and building superintendents. Maintain physical and digital records so that they are easily accessible by the Property Manager and other staff as needed. Conduct “Basic Apartment Maintenance” program with all new tenants; Conduct tenant workshops on commonly occurring issues, provide one-on-one assistance to help tenants gain household maintenance skills necessary for independent living, including cleaning and basic repairs. Assist Tenant Services with special events, holiday parties, Communicate issues to managers that may affect the health and safety of tenants and their families (particularly children).  Record all incidents and relevant observations in the AWARDS Case Management system Requirements Qualifications:   A minimum of a High School Diploma or equivalent and experience working in Property Management fields (such as janitorial, maintenance, or property administration). Ability to assist the Property Manager with developing and establishing relationships with building superintendents. Excellent interpersonal communication, organizational, writing and computer skills. Intermediate knowledge of Microsoft Excel and Microsoft Word  Bilingual skills are an asset, but not required. Some evening hours required Physical Requirements: Must be able to walk distances of 1 mile, walk over uneven ground, and climb stairs Must be able to lift 60 pounds Must have the fine motor-skills to make basic repairs (turn a screw, etc.) Must be able to be use basic cleaning chemicals in daily function Hourly Rate Range: $19.00 - $25.00 per hour Benefits ●      Medical, Dental, Vision, Flexible Spending Account, Commuter Benefits ●      403B Matching ●      Supplemental Insurance ●      Paid Time Off Program ●      Employment Assistance Program (EAP) ●      Access to discounted entertainment benefits

The Disaster Sheltering/Housing Field Coordinator (AKA Shelter Task Force Coordinator) plays a critical role in field operations supporting disaster sheltering and housing transition efforts. This position acts as a key point of contact for local jurisdictions, ensuring coordinated implementation of shelter solutions such as travel trailers or hotel placements. The coordinator manages day-to-day operational logistics—including installations, inspections, equipment deployment, and site recertifications—and works directly with county emergency managers, law enforcement, and EMS to support survivors’ housing needs. Candidates should be comfortable working in high-pressure field environments with shifting priorities and must be capable of coordinating multiple operational streams simultaneously. Essential Functions Serve as the primary point of contact for 30-day recertification reviews of shelter units. Coordinate with county emergency managers, judge executives, law enforcement, and EMS to support shelter operations and resolve issues in the field. Participate in bi-weekly housing review meetings and support weekly operations objectives. Oversee haul, install, and demobilization/backhaul of shelter units across multi-county regions. Conduct inspections and manage associated documentation, including License-In and License-Out packets. Track and manage Notices of Violation (NOV), Notices of Ineligibility (NOI), and Incident Reports. Maintain, distribute, and track critical equipment (e.g., radios, heaters, GPS units). Support overall field logistics, shelter maintenance, and coordination of voluntary and local agency partners. Help ensure sheltering and housing solutions are survivor-centric and accessible to individuals with access and functional needs (AFN). Coordinate and document operational milestones, site readiness, and resolution of field-level challenges. Provide regular updates, briefings, and reporting on sheltering progress and operational activity. Requirements Experience in emergency management, disaster recovery operations, shelter logistics, or related field roles. Working knowledge of shelter and temporary housing programs, including congregate and non-congregate models. Experience coordinating with public safety and emergency personnel (e.g., law enforcement, EMS, county officials). Strong problem-solving, organizational, and communication skills with the ability to manage multiple tasks in dynamic environments. Ability to work extended hours in the field, including nights and weekends, when responding to active incidents. Familiarity with field documentation and reporting protocols (e.g., inspections, NOVs, incident reports). FEMA certifications (e.g., IS-100, IS-700, IS-800) preferred. Prior experience with disaster case management, shelter operations, or field logistics highly desirable CDR Emergency Management is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply.

OVERVIEW The case manager will work in our congregate or scattered site supportive housing program(s) in Brooklyn for women and women with children who have experienced chronic homelessness, mental illness substance use disorder or a disabling medical condition. The Case Manager will carry a caseload of individuals, families, or a combination of both and will deliver services to support the goals of housing stability, family stabilization, independent living, and financial security. Please do not call or email HousingPlus regarding the status of your application. RESPONSIBILITIES Conduct initial intakes and assessments and annual assessments as required. Develop initial Individual Service Plan (ISP) including relapse prevention plans with all caseload tenants. Conduct quarterly ISP reviews and annual ISP updates with caseload tenants as required. Provide case management, counseling sessions and support services as required. Refer tenants to other agencies, community service providers and resources as needed. Collaborate with providers to ensure compliance. Escort tenants to appointments as needed. Assist families and/or individuals with achieving goals of self-sufficiency and independent living. Work with individual and/or the entire family to improve family functioning. Maintain/update case notes and other data in AWARDS database as required. Document all interactions with tenants in AWARDS within 72 hours. Ensure progress notes provide accurate and detailed notes on needs, challenges and barriers, and progress and successes for all family members. Maintain tenant case files that are organized and easy to navigate. Ensure case files include AWARDS and supporting documentation for all family members as required. Maintain housing goal of zero rental arrears for each family and/or individuals. • Provide emergency and crisis interventions. Conduct monthly home visits as required for entire caseload. Attend program meetings, agency-wide meetings, and staff training. Perform program objectives in accordance with HousingPlus and government funder policies and procedures. Other tasks as assigned. Requirements Bachelor's in Human Services or related field Minimum of 2 years’ experience working with families around the issues of homelessness, Mental Illness and/or Substance Use Disorder. Ability to work onsite 5 days per week English/Spanish speaking preferred, not required. Experience working with veterans preferred, not required. Ability to work as a team member. Familiarity with Human Resource Administration (HRA) policy and procedures. Excellent organizational, interpersonal communication, and writing skills. Proficient computer skills including Microsoft applications (Outlook, Work, Excel, PowerPoint) and Google Suite. Must possess the ability to format and work within spreadsheets and Word Documents. Experience using case management databases preferred. Must be able to walk a minimum distance of 4 city blocks and climb a minimum of three flights of stairs. Some evening/weekend hours may be required. Benefits Salary: $50,000 ●      Medical, Dental, Vision, Flexible Spending Account, Commuter Benefits ●      403B Matching ●      Supplemental Insurance ●      Paid Time Off Program ●      Employment Assistance Program (EAP) ●      Access to discounted entertainment benefits

POSITION TITLE:          Housing Navigator (Temporary) REPORTS TO: Social Services Manager LOCATION:                   Los Angeles, Ca CLASSIFICATION: Non-Exempt SALARY:                       $21.63 - $24.04 Hourly Rate PERTINENT INFORMATION: Work Shift: Monday-Friday 9:30am-6:00pm This is a temporary position with an expectation to also travel to Glendale at times Position Title to be filled as soon as possible Housing Navigator The Housing Navigator is responsible for providing direct assistance and support to guests experiencing a housing crisis and homelessness through clinical engagement and intensive case management services. These services include, but are not limited to, the following: crisis intervention; developing and promoting housing readiness; accessing opportunities for housing assistance and rental subsidy programs (e.g., Section 8, EHAP-Emergency Housing and Assistance Program); and securing permanent housing placement. The position is also responsible for the development and implementation of a housing plan and guest budget for each program participant. This position requires extensive coordination within multiple internal NHF Programs (e.g. collaboration with Interdisciplinary teams), and external systems that include developing relationships with the Housing Authority, DMH, Department of Aging, Senior Living, community partners and resources, landlords, and property owners and managers (e.g. following up with housing leads, and applying for units to facilitate optimal outcomes for individuals and moving into permanent housing and/permanent supportive). Responsibilities and Initiatives To help NHF meet its growth goals, the Housing Navigator will: Conduct Initial Meeting and Assessment for each guest accessing services to build rapport and relationship while evaluating guests’ housing needs, history, barriers, and available services and support. Conduct or review intake and assessments (biopsychosocial, HSPs, etc.) for each guests accessing services to evaluate housing needs, history, and service/support needs. Connect Guests to community resources program that will support the goal of permanent housing (e.g., benefits advocacy, food pantries, employment services, mental health). Collaborate with our guests in determining personal goals and plans to achieve those goals through the development of an Individual Action Plan (IAP). Assist our guests in accessing services that address the needs and goals of their IAP. They Include the following but not limited to: Mental/Physical health services, mainstream benefits, education, employment, legal services, and vocational training. Provide housing stabilization services to guests. They include the following, but not limited to: Money Management, life skills, accessing transportation, understanding their lease, self-advocacy. Conduct housing inspections to meet HUD housing Habitability and complete reports. Strategize and present housing leads to guests that include listings from agency, housing authority, internet, and internal database of landlords/management firms/owners. Conduct weekly site visits of enrolled guests to housing navigation programs and work to troubleshoot any issues that may result in the guest cycling back into homelessness. Establish and cultivate relationships with landlords and other housing providers to build a portfolio of housing options for our guests. Participate in care coordination meetings and other plan related meetings. Enter data in required databases, compile and submit reports that track guest status and support services provided. Maintain accurate guest files of all required eligibility documents. Always follow NHF policies and procedures. Manage a case load up to 20 or more dependent on the program needs. Conduct Monthly Housing Stability plans with assigned caseload. Collaborate and support social service department across sites when applicable. Support and accompany guests in the field to appointments such as DMV, Apartment searches, and DPSS appointments. Complete other tasks and responsibilities as needed to meet the needs of the facility. Always follow NHF policies and procedures. Requirements Associate degree in related field preferred and a minimum of three years of experience in social services. Experience working with unhoused individuals a plus. Obtain and maintain CPR/First Aid Certification. Reliable transportation and valid driver’s license with acceptable insurance. Ongoing, active automobile insurance complies with State Requirements. Demonstrated experience in affordable housing programs, VASH, Section 8 programs, shelter plus care and other housing programs. Have demonstrated experience in working with landlords and advocating on behalf of the underserved. Have demonstrated knowledge about tenant/landlord laws. Being able to work autonomously and work successfully as part of a multidisciplinary professional team.  Must be comfortable providing direct field-based services to guests at identified motels and interim housing locations. Must be comfortable managing higher acuity caseload. Passion towards ending homelessness. Able to demonstrate empathy and a non-judgmental attitude when engaging with people experiencing homelessness. Physical Requirements Remaining in a stationary position, often standing, or sitting for prolonged periods (Constantly) Use of a personal vehicle to travel between worksites and other locations is required. Travel is a regular duty for this position and is required 60% of the time. Repeating motions that may include the wrists, hands, and/or fingers. Work is to be done in an office setting, or in public. Includes doing work occasionally inside guests’ homes during sites visits. Benefits PROGRAMS National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org.