Case Manager - Permanent Supportive Housing

About North Park Founded in 1891, North Park University is a Christian university affiliated with the Evangelical Covenant Church of over 3,200 students from around the country and the world. Located for over 125 years on the land of the Miami and Potawatomi tribes in what is today Chicago’s northside, NPU has recently been designated a Hispanic Serving Institution and is committed to serving diverse populations. Elevating North Park University’s core distinctives of Christian, city-centered, and intercultural, NPU values diversity among its faculty and is committed to building a racially and culturally diverse intellectual community, and strongly encourages the nomination and candidacies of persons who are Black, Indigenous, and People of Color regardless of gender. North Park University is located in the Albany Park neighborhood of Chicago, one of the most ethnically diverse zip codes in the United States. It is nine miles from downtown Chicago. The North Park campus has often been referred to as an oasis in the heart of the city – a place where students from urban, rural, and suburban backgrounds alike can call home. And all of this within the major metropolitan backdrop of Chicago: one of the world’s largest and most diversified economies, renowned for its museums and music, and voted best large city in the U.S. for four years in a row by Condé Nast Traveler. Mission The mission of North Park University is to prepare students for lives of significance and service through education in the liberal arts, professional studies, and theology.   Vision Building on our core institutional identity—Christian, city-centered, intercultural—our vision is to create a university of uncommon character and enduring excellence, where faith, learning, and service meet. The Residence Life and Housing Assistant Coordinator (Res Life GA) is responsible for implementing the basic goals of Residence Life and Housing by providing administrative and operational support for the Office of Residence Life and Housing and promoting individual and community development among students through the Residential Curriculum. This position will report directly to the Director of Residence Life and Housing (DRLH). This is a 12-month, in-person position. Duties and Responsibilities Develop positive and professional relationships with undergraduate and graduate students by serving as a role model. Support the Professional Staff of Residence Life and Housing with undergraduate student development and programming. Assist the Professional Staff of Residence Life and Housing with operations of housing and administrative tasks. Facilitate student moves and room changes throughout the year in conjunction with the Assistant Director of Residence Life and Housing (ADRLH) and Director of Residence Life and Housing (DRLH). This includes walk-throughs of the buildings before and after student moves. Hold 8-10 hours of weekly office hours in Johnson Center to complete assigned administrative tasks. Make referrals for students facing academic, personal, medical, and/or spiritual concerns to Student Engagement, Counseling Support Services, Health Services, University Ministries, etc. Assist in crisis management and emergency response by serving in the “On Duty” rotation with the other Professional Staff of Residence Life and Housing. Included in this but not exclusive is support for public health policies and crises. Work occasional evenings and weekends for programming, operations, and busy periods. · Assist the DRLH with Student Conduct process for students in campus housing. Performs additional responsibilities and tasks as assigned by the DRLH to support the office needs. Requirements A bachelor’s degree from a 4-year university or college. Enrolled or accepted to a graduate program at North Park University and remain enrolled as a degree-seeking full-time student while in this role. A personal commitment to the Christian mission of North Park University. Sensitivity to and support for intercultural issues and populations and diversity education. A developmental understanding of students in post-secondary education and a desire to facilitate and encourage their development in a supportive and service-oriented environment.   Agility and familiarity with latest software, database systems, computer literacy. Ability to traverse stairs in/out of living areas, Campus Safety Center, and Dining Hall. Ability to work at the office in person.   Desired: Previous residence life or housing experience is strongly preferred. Demonstrated ability to creatively and efficiently solve problems, using sound judgment, assuming ownership of a problem, and resolving challenges in a collaborative manner. Demonstrated ability to communicate professionally and effectively in writing and orally.   A strong understanding of what it means to live in an urban environment. CPR/First Aid certification. Monthly stipend of $500. The expected start date for this position is September 1, 2025 Benefits An unfurnished apartment in the Graduate Student Housing (Legally married spouse can live with Assistant Coordinator)

The Disaster Sheltering/Housing Field Coordinator (AKA Shelter Task Force Coordinator) plays a critical role in field operations supporting disaster sheltering and housing transition efforts. This position acts as a key point of contact for local jurisdictions, ensuring coordinated implementation of shelter solutions such as travel trailers or hotel placements. The coordinator manages day-to-day operational logistics—including installations, inspections, equipment deployment, and site recertifications—and works directly with county emergency managers, law enforcement, and EMS to support survivors’ housing needs. Candidates should be comfortable working in high-pressure field environments with shifting priorities and must be capable of coordinating multiple operational streams simultaneously. Essential Functions Serve as the primary point of contact for 30-day recertification reviews of shelter units. Coordinate with county emergency managers, judge executives, law enforcement, and EMS to support shelter operations and resolve issues in the field. Participate in bi-weekly housing review meetings and support weekly operations objectives. Oversee haul, install, and demobilization/backhaul of shelter units across multi-county regions. Conduct inspections and manage associated documentation, including License-In and License-Out packets. Track and manage Notices of Violation (NOV), Notices of Ineligibility (NOI), and Incident Reports. Maintain, distribute, and track critical equipment (e.g., radios, heaters, GPS units). Support overall field logistics, shelter maintenance, and coordination of voluntary and local agency partners. Help ensure sheltering and housing solutions are survivor-centric and accessible to individuals with access and functional needs (AFN). Coordinate and document operational milestones, site readiness, and resolution of field-level challenges. Provide regular updates, briefings, and reporting on sheltering progress and operational activity. Requirements Experience in emergency management, disaster recovery operations, shelter logistics, or related field roles. Working knowledge of shelter and temporary housing programs, including congregate and non-congregate models. Experience coordinating with public safety and emergency personnel (e.g., law enforcement, EMS, county officials). Strong problem-solving, organizational, and communication skills with the ability to manage multiple tasks in dynamic environments. Ability to work extended hours in the field, including nights and weekends, when responding to active incidents. Familiarity with field documentation and reporting protocols (e.g., inspections, NOVs, incident reports). FEMA certifications (e.g., IS-100, IS-700, IS-800) preferred. Prior experience with disaster case management, shelter operations, or field logistics highly desirable CDR Emergency Management is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply.

The Disaster Sheltering/Housing Field Coordinator (AKA Shelter Task Force Coordinator) plays a critical role in field operations supporting disaster sheltering and housing transition efforts. This position acts as a key point of contact for local jurisdictions, ensuring coordinated implementation of shelter solutions such as travel trailers or hotel placements. The coordinator manages day-to-day operational logistics—including installations, inspections, equipment deployment, and site recertifications—and works directly with county emergency managers, law enforcement, and EMS to support survivors’ housing needs. Candidates should be comfortable working in high-pressure field environments with shifting priorities and must be capable of coordinating multiple operational streams simultaneously. Essential Functions Serve as the primary point of contact for 30-day recertification reviews of shelter units. Coordinate with county emergency managers, judge executives, law enforcement, and EMS to support shelter operations and resolve issues in the field. Participate in bi-weekly housing review meetings and support weekly operations objectives. Oversee haul, install, and demobilization/backhaul of shelter units across multi-county regions. Conduct inspections and manage associated documentation, including License-In and License-Out packets. Track and manage Notices of Violation (NOV), Notices of Ineligibility (NOI), and Incident Reports. Maintain, distribute, and track critical equipment (e.g., radios, heaters, GPS units). Support overall field logistics, shelter maintenance, and coordination of voluntary and local agency partners. Help ensure sheltering and housing solutions are survivor-centric and accessible to individuals with access and functional needs (AFN). Coordinate and document operational milestones, site readiness, and resolution of field-level challenges. Provide regular updates, briefings, and reporting on sheltering progress and operational activity. Requirements Experience in emergency management, disaster recovery operations, shelter logistics, or related field roles. Working knowledge of shelter and temporary housing programs, including congregate and non-congregate models. Experience coordinating with public safety and emergency personnel (e.g., law enforcement, EMS, county officials). Strong problem-solving, organizational, and communication skills with the ability to manage multiple tasks in dynamic environments. Ability to work extended hours in the field, including nights and weekends, when responding to active incidents. Familiarity with field documentation and reporting protocols (e.g., inspections, NOVs, incident reports). FEMA certifications (e.g., IS-100, IS-700, IS-800) preferred. Prior experience with disaster case management, shelter operations, or field logistics highly desirable CDR Emergency Management is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply.

Location, Los Angeles Salary, $25.48 per hour. This is a temporary position up for till 8/16 with possible extensions. PLEASE INCLUDE A COVER LETTER WITH YOUR APPLICATION. Organization Overview Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services and health care sectors. In short, we do good work. We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: we’re seeking inspired, talented people who want to be part of a team affecting profound change and who have fun doing it. Program Summary The Case Management Department at Brilliant Corners includes both Permanent Supportive Housing and Rapid Rehousing programs and is supported by Housing for Health (HFH) at the Los Angeles County Department of Health Services (DHS). The Permanent Supportive Housing program was designed to serve individuals experiencing homelessness who have a chronic illness or physical disability, and/or are high utilizers of DHS services. The goal is to transition individuals out of homelessness and into permanent housing, in order to obtain stability in all areas of their lives. Position Summary The Permanent Supportive Housing Case Manager will provide intensive case management services to a caseload of up to 20 homeless individuals who are eligible for permanent supportive housing through Housing for Health. The Case Manager will assist clients to achieve and maintain health, mental health, and housing stability. The Case Manager plays a critical role in supporting clients to thrive in their new homes through a client-centered and “whatever it takes” approach to services. Position Responsibilities Accept, screen, and process referrals from DHS and other HFH partners. Conduct outreach and engagement in the community in order to locate referrals once they have been assigned by DHS. Conduct assessments and re-assessments, including a comprehensive psychosocial assessment, in order to determine clients’ eligibility for the program and evaluate clients’ needs and strengths. Develop and implement individualized case management services plans that ensure housing stability and identify short and long-term goals. Provide support throughout the housing process including but not limited to temporary housing placement, unit identification, application submissions, lease signing, and ongoing housing retention. Provide education to clients on tenant rights and responsibilities, eviction prevention counseling and advocacy. Provide linkage to community resources, benefits, and services which may include physical and mental health, substance use treatment, education/vocational programs, employment services, health insurance, disability benefits, and other sources of financial assistance. Meet with clients frequently and regularly in the home, community, and office and accompany clients to appointments as needed. Provide crisis intervention and ensure that clients have access to the 24/7 case management crisis line. Provide life skills education and assistance, including budgeting, apartment upkeep, stress management, conflict resolution, etc. Provide transportation assistance, including transportation via personal vehicle. Participate in case conferences to review clients’ progress and address any challenges. Collaborate and communicate with HFH partners on a regular basis. Build and maintain partnerships with community organizations, service providers, public entities, and landlords to ensure that clients have access to comprehensive services. Maintain updated and accurate client files and documentation. Participate in staff meetings and other agency events as requested. Requirements Professional Experience 1 year experience working with homeless population and a Bachelor’s Degree in Social Work, Psychology, Sociology or a related field OR at least 2 years of experience providing direct mental health and/or intensive case management services Experience working with individuals who have a mental illness, chronic health issue, and/or substance use disorder OR Experience working with individuals affected by the criminal justice system preferred.   Knowledge, Skills, and Abilities Strong interpersonal and client engagement skills Excellent verbal and written communication skills Flexibility regarding scheduling and prioritizing of tasks Willingness to travel and spend significant time in the field Able to transport clients in your vehicle Basic computer knowledge (MS Word and Excel required) Familiarity with evidence-based interventions including Harm Reduction, Trauma Informed Care, Motivational Interviewing Ability to work independently and utilize critical thinking skills in decision-making situations Good organizational and record-keeping skills Possession of a valid, clean California driver’s license and a personal insured vehicle are required Bilingual in English/Spanish preferred, not required   Core Competencies Interpersonal Savvy: Builds trusting relationships, skillfully engages others, and collaborates effectively to drive success Conflict Management: Addresses conflicts by understanding needs, employing empathetic listening, identifying underlying issues and facilitating equitable solutions that respect all parties Dealing with Paradox: Flexibly adjusts approaches to meet complex needs; balances conflicting demands with adaptability and rapport while maintaining boundaries   Organizational Values Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience. Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection. Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo. Certificates, Licenses, and Registrations A valid, clean CA driver’s license and a personal insured vehicle are required. Travel Requirements This position requires frequent visits to properties, attendance to on-site vendor meetings, community meetings, funding workshops, trainings, and other events in the greater Los Angeles County. Occasional attendance at events outside Los Angeles County, including Brilliant Corners’ events throughout California, may also be required. Physical Requirements Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation. Labor Union This position is part of the OPEIU, LOCAL 30, AFL-CIO, bargaining unit. As a member of the OPEIU, LOCAL 30, AFL-CIO, the incumbent will be subject to the terms and conditions outlined in the collective bargaining agreement.   Salary range for this position is $24.04- $29.14 hourly. This position is being offered at $25.48 hourly.  Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources Hybrid Work

Title: Residential Coordinator (Mon-Fri, 8am-4pm) (shift cannot be changed) Level: Coordinator Department: Fair Ridge Family Shelter Reports to: Assistant Director of Operations  Pay Rate: $20/hr  Location: Fairfax, VA   FLSA Status: Non-Exempt  We are hosting Open Job Fairs on 3/19 and 3/22 at our main office in Fairfax, VA! Please read below for more details. Please bring a copy of your most recent resume! Wednesday 3/19/25 from 4pm-7pm Saturday 3/22/25 from 9am-12pm Location: 10301 Democracy Lane Ste 200, Fairfax, VA 22030 Suite 200   About Us:  Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)      About the Role:   The Residential Coordinator provides essential 24-hour awake coverage and supervision of a large Fairfax County emergency shelter for households with minor children. This facility is a 85-unit hotel and provides a total of 344 beds.   The Residential Coordinator acts as the first point of contact for client needs and support.  This position is responsible for crisis intervention, facilities management, ensuring the safe and efficient operation of the front desk and maintaining a positive living environment within the shelter.  The residential coordinator will ensure the safety of shelter residents and the property of Shelter House.     How you will contribute:    Ensure the safe functioning of the shelter and maintain a safe environment for clients.  Monitor visitor check-in and front desk calls and inquiries  Perform rounds and monitor the outside and inside of the building grounds   Update the daily log by documenting all interactions with clients and any other significant events in the shelter  Work closely with case managers to support and reinforce the client’s service plan and maintain ongoing communication regarding client progress  Complete efficient shift exchange with incoming/ outgoing staff and report on the day’s activities in order to maintain consistency throughout the day  Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice  Evaluate and provide for basic needs of shelter clients while on shift.  Distribute household items, toiletries and other items to clients as needed.   Perform residential cleaning, including light touch-ups and washing shelter linens  Organize and restock household supplies, toiletries, linens, towels, and donations  Perform weekly unit inspections (Was this an expectation with the need to conduct them twice a week?)  Maintain the dignity and confidentiality of all clients during service delivery  Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies, and safety management  Conduct assessments and intakes for One-Night- Only families seeking shelter after hours.   Accept donations and support volunteer programs and events in the shelter  Participate in staff meetings and staff training as directed   Ensure compliance with all agency policies and best practices   Proficiently utilize Google Suites applications (email, calendar, drive, docs, etc) as a part of day-to-day work requirements  Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, etc)  Proficiently utilize Microsoft products as a part of day-to-day work requirements.  Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment  Perform other duties deemed necessary to support the program and agency  Requirements Required:   A high school diploma or GED  2+ years of experience in human services field i.e., mental health, substance abuse, homeless and domestic violence  Ability to build strong working relationships with clients and team members  Strong verbal and written communication skills  Willingness to work evenings and weekends when needed    Preferred:   A bachelor’s in human services/ related field  1 year of experience in customer service  Experience working in programs serving homeless families  Experience working in a residential environment   Current CPR/ First aid certification     Physical Requirements:   Annual TB Test is required   Ability to sit or stand for long periods  Ability to lift items weighing 10-20 pounds  Benefits Benefits:  Medical, Dental & Vision Insurance  401K contributions with a 4% employer match  13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off  Two Semi-Annual Team Building Events  Equal Employment Opportunity: Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. Drug and Alcohol-Free Workplace Policy: Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.

The Disaster Sheltering/Housing Field Coordinator (AKA Shelter Task Force Coordinator) plays a critical role in field operations supporting disaster sheltering and housing transition efforts. This position acts as a key point of contact for local jurisdictions, ensuring coordinated implementation of shelter solutions such as travel trailers or hotel placements. The coordinator manages day-to-day operational logistics—including installations, inspections, equipment deployment, and site recertifications—and works directly with county emergency managers, law enforcement, and EMS to support survivors’ housing needs. Candidates should be comfortable working in high-pressure field environments with shifting priorities and must be capable of coordinating multiple operational streams simultaneously. Essential Functions Serve as the primary point of contact for 30-day recertification reviews of shelter units. Coordinate with county emergency managers, judge executives, law enforcement, and EMS to support shelter operations and resolve issues in the field. Participate in bi-weekly housing review meetings and support weekly operations objectives. Oversee haul, install, and demobilization/backhaul of shelter units across multi-county regions. Conduct inspections and manage associated documentation, including License-In and License-Out packets. Track and manage Notices of Violation (NOV), Notices of Ineligibility (NOI), and Incident Reports. Maintain, distribute, and track critical equipment (e.g., radios, heaters, GPS units). Support overall field logistics, shelter maintenance, and coordination of voluntary and local agency partners. Help ensure sheltering and housing solutions are survivor-centric and accessible to individuals with access and functional needs (AFN). Coordinate and document operational milestones, site readiness, and resolution of field-level challenges. Provide regular updates, briefings, and reporting on sheltering progress and operational activity. Requirements Experience in emergency management, disaster recovery operations, shelter logistics, or related field roles. Working knowledge of shelter and temporary housing programs, including congregate and non-congregate models. Experience coordinating with public safety and emergency personnel (e.g., law enforcement, EMS, county officials). Strong problem-solving, organizational, and communication skills with the ability to manage multiple tasks in dynamic environments. Ability to work extended hours in the field, including nights and weekends, when responding to active incidents. Familiarity with field documentation and reporting protocols (e.g., inspections, NOVs, incident reports). FEMA certifications (e.g., IS-100, IS-700, IS-800) preferred. Prior experience with disaster case management, shelter operations, or field logistics highly desirable CDR Emergency Management is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply.