Xylem, Field Service Engineer (Goshen NY)

To apply: https://www.linkedin.com/jobs/view/4248764720/ About the job Gerhardt is one of the leading global suppliers of laboratory equipment and analytical systems for food, animal feed, and environmental testing As a Xylem, Field Service Engineer, you will play a critical role in supporting the maintenance and troubleshooting of laboratory instruments for Gerhardt GmBH which includes Digestion, Distillation, Protein, and Fiber, with a legacy dating back to 1846, as well as Titration and Viscosity instrumentation from SI Analytics, a Xylem Brand. You will be operating primarily in lab environments, you will ensure optimal performance, reliability, and customer satisfaction by providing on-site technical expertise and responsive service. This position requires strong diagnostic skills, hands-on technical experience, and the ability to communicate effectively with lab personnel and internal teams. We offer a full benefits package to include Flexible Time Off (FTO), health, dental, vision, investment savings plan, and additional miscellaneous benefits. Responsibilities: Troubleshoot complex system from Gerhardt and SI Analytics Perform preventative maintenance and repairs to ensure reliability, accuracy, and compliance to factory settings. Document service activities which include certifications, service reports, and issue resolutions. Prepare or review process documentation or operations manuals as upgrades occur on products This position requires travel up to 75% of the time. Travel is typically Monday-Friday or as required When not in the field the Service Engineer will assist customers via phone, email, etc, service planning and coordination, internal collaboration and non specific tasks that may be assigned during low utilization periods of downtime. Provide exceptional customer service, acting as the face of the company and foster long term customer relationships. Qualifications: B.S Degree Electronics, Electrical Engineering or equivalent experience. High degree of electrical knowledge and proven experience. Hands on repair and maintenance experience with analytical instrumentation Must have strong mechanical knowledge, including pumps and valves Excellent customer service skills to built trust and rapport with customers Ability to communicate through video, phone calls, emails, and in person to technical and non technical audiences Must be able to lift and carry objects up to 30 lbs. Basic networking and software configuration for instrument integration Must have a valid Driver’s License and a good driving record Must be able to follow all safety rules and wear all required safety equipment at the request of customer sites Must have the ability to travel to both domestic and international sites as needed MS Office and MS Windows English – both written and verbal Require reading and understanding schematics, P&ID’s and other related drawings to the equipment and process. Have the skills to diagnose, repair, or replace components on both high and low voltage systems. Ability to travel regularly and work independently with minimal supervision Must work under pressure while in the field in Adaptability to changing environments, technologies, and customer needs. To apply: https://www.linkedin.com/jobs/view/4248764720/