Technical Support Advisor

Part time - 20 hours biweekly | Mornings Provide first-level IT support for both hardware and software issues to staff across various departments. Troubleshoot and resolve technical problems, ensuring minimal disruption to operations. Set up and configure new workstations, laptops, and peripherals for employees. Maintain an inventory of IT equipment and assist with procurement as needed. Manage user accounts, permissions, and access rights within the company's systems. Collaborate with other IT team members on system upgrades, migrations, and implementations. Document technical processes and maintain a knowledge base for common issues and resolutions. Train end-users on new technologies and provide ongoing support. Assist in maintaining cybersecurity measures and best practices for data protection. Support and maintain functional control of the company's enterprise resource planning (ERP) systems. Report system updates, incidents, and improvements to the IT Manager Requirements 2+ years of experience in IT support or a similar role. Strong knowledge of Windows and Mac operating systems, as well as common software applications. Experience with networking concepts and troubleshooting. Ability to communicate technical information clearly and effectively, both verbally and in writing. Strong problem-solving skills and customer service orientation. Familiarity with ERP systems is a plus.

If you’ve built your own computer and are the go-to person for family and friends’ tech related questions, have a drive to solve problems and figure out creative solutions by using all of the resources available to you, and know how to communicate effectively with all types of people and work in a professional office environment, then come work with us! If you have the talent we’ll give you the training and experience that will prepare you for work in any technology company, by teaching you the core foundations of system administration, enterprise networking, and software design, development, and support. We also have existing relationships with many local colleges and universities. We offer a flexible work schedule, where you'll need to be available for emergencies and phones calls between 8am - 5pm M-F, and checking emails throughout the day. Once you're up to speed we'll also add you to our on-call rotation for rare outages. We'll work with you to teach you all of the technical skills you'll need, and we have over 200 hours of training videos and documentation and an open-door policy for support and further education. The most important skills you'll need for this job are a hunger for learning, a positive attitude when problems arise, the ability to effectively manage multiple priorities, and the ability to communicate compassionately with users. This position is located in Santa Cruz, Ca, with additional occasional (once a month) remote on-site work in Silicon Valley. We're a small IT consulting firm, providing managed services and support for a wide range of applications, operating systems, end-users, and businesses across the United States. We are a fully-remote organization and pride ourselves on our laid-back, friendly work environment. We work hard to build reliable, highly-available systems so that work tasks remain during work hours, and we have an on-call rotation for the rare cases of catastrophic outages. We monitor and test backups monthly to ensure emergencies can be resolved quickly, and we ensure our systems can be deployed to multiple cloud providers to ensure a provider outage does not result in an emergency. Come build and support interesting projects with us! Requirements: ‣ Reliable transportation (1-2 days a week on-site work in Santa Cruz, occasional work in Silicon Valley) ‣ Ability to lift 50lbs (rarely) ‣ Fluency in verbal and written English ‣ Outstanding customer service skills ‣ Self-motivated ‣ Thirst for knowledge

Acumen Technology is looking for confident and passionate Service Analyst to join our team. We want IT professionals that understand that the client’s experience is as important as knowing the right buttons to press, and that you can have fun while you work. Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs. A successful Service Analyst would: Be the voice of Acumen Technology to their clients, performing their jobs with excellent customer service and communication whether by phone or by email. Support our core values and commit to always improving. Have fun working. Be serious about mastering technology. Areas like Windows 10/11, Azure and On-Prem Active Directory, Microsoft 365, Windows Server, and basic networking will be part of the day to day life. Be ready to handle a broad range of troubleshooting requirements, including those escalated by our front line support team. Maintain business efficiencies through detailed documentation, time keeping, communication, and an eye on the metrics. Be in the Middle, TN area or willing to relocate. Work From Home/In Office: Acumen Technology is a hybrid workplace, and we support a work from home environment some days. We provide all the technology you’ll need for a comfortable work from home office. We also have in-office days because we love the collaboration and comradery that comes from group interaction. Acumen’s Commitment to our Employees: We will do everything we can to aid your growth in the IT field, while having fun along the way. Wherever life takes you, we want Acumen to have helped you get there. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are a hybrid work environment. Applicants should be located in or around the Nashville area for those days that we are in the office Intermediate understanding of operating systems, business applications, printing systems, and network systems. Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Ability to multi-task and adapt to changes quickly. Technical awareness: ability to match resources to technical issues appropriately. Understanding of support tools, techniques, and how technology is used to provide services. Typing skills to ensure quick and accurate entry of service request details. Self-motivated with the ability to work in a fast moving environment.. Must be able to lift up to 50 pounds and be able to be on your feet for extended periods of time Benefits Hybrid workplace 100% employer paid health insurance (medical and dental) Mileage and phone reimbursement Fun working environment and culture SIMPLE IRA with 3% match Acumen Technology Core Values:  Intentional Everything Deliver with Confidence & Passion I've Got Your Back Adapt & Overcome

IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We’re looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply. Please apply online with Cascade Technology Services, LLC at: https://cascade-technology-services-llc.rippling-ats.com/job/933094/it-technician-at-high-growth-it-startup-in-sf-area?s=cl

Job Description HYBRID - 3 days onsite WHO WE ARE: Infracore is growing and looking for an Enterprise Systems Administrator in Sorrento Valley, California to join our team of elite IT professionals.  Founded in 2003, Infracore takes a high-touch approach to providing end-to-end IT infrastructure support, systems management, network design and security, desktop support and strategic decision guidance for mid-size, technology-centric companies.  We believe in fostering an employee-centered culture through collaboration and providing opportunities, training and resources for employees to become their most successful self. We stand for each other’s success with a foundation based on integrity, commitment and trust.  RESPONSIBILITIES:  In the first 30 days and ongoing: Complete job-specific technical onboarding lab and leadership training orientation. Understand Infracore’s mission, values, and guiding principles. Gain clarity on Infracore’s client base, business model, products and services in detail. Build strong relationships with Infracore teammates. Learn Infracore tools, compliance requirements, policies, processes and essential programs at client site to fully support project implementation. Review client project scope to begin working and implementing proposed solution or program, which could include but are not limited to Microsoft 365, firewall and routing, domain controller configuration, on-premises equipment, cybersecurity implementation measures.  Ongoing Responsibilities: Actively participate in on-going leadership development sessions. Implement and deploy a variety of IT projects for clients with technical knowledge and precision. Create and document IT processes and procedures, manage projects and time effectively as well as support ad hoc projects across the organization to support team and business goals. Manage 2-3 projects independently to drive success and continuous improvements. Build trusted relationships with primary contacts at client sites and serves as a point of contact to the client for updates, issues and questions. Collaborate with manager to review and evaluate new hire lab modules and identify areas of opportunity to optimize client support. Conduct audit/site assessments to present to client; and accurately answer client questions around processes, challenges and outcomes during presentations. Implement and execute 90% of all service offerings without assistance, including but not limited to migration tools, virtualization solutions, backup software, Cloud solutions, scripting and automation tasks. Proactively research unfamiliar technology or processes, analyzes the potential application, presents recommendations and an implementation plan to the team for review and discussion. Contribute to the growth of the team by embodying Infracore’s values and training new hires. Requirements 3+ years of related work experience deploying and implementing IT projects and/or solutions as Systems Administrator Ability to set up and work with physical servers, and PC and Mac Hardware Working knowledge of Windows Server, Active Directory, GPO and Entra ID Experience with Defender Suite Hands-on experience managing Microsoft 365 ecosystem including Intune, Exchange Online, Teams, SharePoint and OneDrive, with solid understanding of security measures and ability to architect best practices and policy Strong understanding of cybersecurity measures and best practices, such as multi-factor authentication, Microsoft Authenticator, Duo and other RMM and automation tools, SSL certificates, encryption and public key infrastructure (PKI) IT infrastructures and understanding of IaaS Cloud solutions; AWS and/or Microsoft Azure Strong working knowledge of DNS, networking, (TCP/IP), routing, firewall & router management Virtualization solutions (VMware, Hyper-V) Enterprise backup software, performing backups and restores PowerShell scripting PREFERRED EDUCATION, SKILLS and EXPERIENCE: Bachelor’s degree in Computer Science or related degree Knowledge of IT aspects of common legal compliance programs such as SOX, HIPAA, CCPA and ISO Experience with NIST 800 and CIS Top 20 Working Experience with Exchange, SAN, RAID a plus Benefits Work-Life Balance Competitive Salary Medical, Dental & Vision Life & Long-Term Disability Insurance 401(k) Matching Paid Time Off & Holiday Pay Professional Development  Leadership Coaching Certification Reimbursement Employee Led Technical Training DoorDash Annual DashPass Columbia Activewear Employee Discount Monthly Social Events

IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We’re looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply. Please apply online with Cascade Technology Services, LLC at: https://cascade-technology-services-llc.rippling-ats.com/job/933094/it-technician-at-high-growth-it-startup-in-sf-area?s=cl