Sr IT Support Analyst | Wayne, PA | Rate Open

We are looking for a dedicated and knowledgeable individual to join our team in providing exceptional phone support for our swimming pool heat pump services. Key Qualifications: Strong computer skills Familiarity with QuickBooks HVAC and/or plumbing knowledge is a plus Excellent phone etiquette and customer service skills Problem-solving abilities Bilingual (Spanish preferred) Job Details: Full-time position (35-40 hours/week) Monday to Friday schedule Paid holidays 401(k) benefits If you are a motivated individual with the ability to troubleshoot and provide support, we'd love to hear from you!

Job Title: Data Center Technician Hiring Mode: Contract -TP Location: 1700 N. River Road in Douglasville, Georgia [ONSITE] Job Description: • Supporting data center engineers with on-site physical deployments • Racking, stacking, and cabling servers, power distribution units, and switches under the guidance of data center engineers • Replacement of server components such as CPU, RAM, drives and boards • Submitting RMA to equipment manufacturers, shipping and receiving gear to and from remote locations and vendors. • Work through assigned tickets and work requests effectively, performs basic diagnosis and repairs to hardware in line with internal SLAs • Assists data center engineers in debugging network, hardware, and Linux OS-related issues • Assists with asset management, tracks and monitors data center hardware and component inventory What We’ll Expect From You- • Hands-on experience with servers, hardware, and networking is preferred but not essential • Passionate about data center hardware and infrastructure • Interest in networking, hardware, and Linux OS • Excellent verbal and written communication skills, collaborative nature, and a friendly can-do attitude • Can perform a basic level of troubleshooting preferred but not essential • A strong desire and aptitude for solving problems • A valid driver’s license (must be comfortable with driving) • Willing to receive guidance from senior engineers and technicians • Ability to logically analyze and solve problems • Ability to be on your feet all-day • Ability to lift objects up to 50 lbs • Ability to be on-call outside of business hours for escalations as needed

Use Your Minivan for Auto Parts Deliveries $750+ PER WEEK The delivery routes run up to 150 miles per day average, and at the end of the week, if miles are over average compensation is 15 cents per mile for every mile over. M-F 8 Hours, Easy Routes Available NOW!! Please Call!! 1099 Contract Opportunity - No Taxes Taken Out Paid Weekly Every Monday via Direct Deposit Must Be Able To Pass National Background Check Specific Requirements: * Must: ~Have Reliable vehicle to get to work every day ~Be available to start work immediately ~Have a great personality and positive attitude ~Like at least a 40 hour week ~Be able to pass a background check Before responding to this ad, make sure you can answer "YES" to all of the above! For Immediate Consideration CALL OR TEXT RYAN AT 813-401-4553

TP-Link Systems Inc. is currently seeking a Business Networking Support Engineer Tier 2. TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products. TP-Link networking and smart home products and services make daily lives simple and secure. Spacious and modern, our new Irvine location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, and contribute to their 401k funds. We have a robust benefits package, including over four weeks of PTO per year bi-annual pay increases. We strive to create an inclusive environment that provides opportunities for career development and advancement. We offer health & wellness benefits, including free gym membership, quarterly team building events and more. Come join our team! What we’re looking for: TP-Link Systems Inc. is seeking an independent, energetic technology-driven professional to become a part of our North American Business Network Support Specialist team. This position will focus on our SMB/Enterprise product lines for our North American customer base. The Level 2 Business Network Support Engineer will serve as the secondary point of contact for any escalated network support related issues and inquiries, troubleshooting and resolving complex problems in a timely and efficient manner through live phone, chat, and Email support and updated ticket queues. Additionally, Tier 2 Business Network Support Engineers will document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements.  Responsibilities: Service Request reception through Call/Chat/Email/Ticket system. Collect necessary information and determine basic problems of SR. Inform customer about the service request update. Update tickets in ticketing queue. Analyzing severity levels. Provide product information and configuration support based on knowledge base and other open information sources like TP-Link website. Product recommendations based on product specifications or competitor’s products. Perform hardware RMA based on relevant SOP. Follow the troubleshooting SOP and collect relevant technical problem identification information. Provide solution based on standard internet protocols and software features. Provide feedback on Level 1 support required material absence to Level 1 Support Manager. Provide feedback on scenarios or requirements not covered by the product to additional Support Teams. Full-time in Irvine office Requirements Must have expert-level knowledge of Wired or Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) and common networking features (VPN, 802.1Q VLAN, VoIP, Multicast, Centralized Network Management). 2+ years business customer technical support experience via Chat, Phone or Email. 3+ years of experience supporting SMB/Enterprise products. At least 3 years of experience in the field of network management / support practice. Able to provide customer solutions based on requirements and TP-Link business products. Familiar with Cisco Meraki /HPE/Ubiquiti networks or other business network product configurations and troubleshooting. L3 Switch related experience preferred. Exceptional verbal and written communication skills. Ability to explain technical concepts to non-technical users clearly and effectively. Experience configuring of commercial networking products, such as firewalls, VPN routers, switches, or wireless access points. Proficiency in using Microsoft Office programs like Word, Excel, and Outlook. Experience in working in call center environments. Preferred Skills: Having working Experience in the networking industry Networking certifications (CCNA/CWNA/ACNT/CCNP/CCIE/Etc.) Familiarity with customer service processes and systems (e.g., Zendesk). Having IT working experience and familiar with Cisco Meraki /Juniper/HPE or other business network product configurations and troubleshooting. Having working Experience in the networking industry, like Cisco Meraki, HPE (Aruba), Ubiquiti Networks, etc. Education: BE Degree from an accredited college. Information technology, Computer Science, or computer engineering preferred. AE Degree with terrific Benefits Salary: $75K - $95K annually + Bonus WHAT WE'RE ALL ABOUT: TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we’re looking for people to directly influence the success of our U.S. business. Feel a connection? Send us your resume and a cover letter telling us why you believe you’re the right fit for our team. We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F/D/V. Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

LevelDesk is an IT Managed Service Provider (MSP) focused on the small and medium business market (SMB). Our offerings include end-user computing, infrastructure, virtualization, network computing, security, and private cloud infrastructure as a service (IaaS). We are seeking a junior to mid-level technician, based in New York City. The technical support representative will be responsible for answering customer calls and providing expert guidance and advice to customers. The ideal candidate should have excellent customer service skills and feel comfortable employing these skills in a high-volume environment. The technical support representative will address customer concerns, complaints, and inquiries in a professional and compassionate manner. Representatives should also be able to explain technical aspects to customers using easy-to-understand language. While most calls will be handled remotely, you will be required to handle on-site technical issues as necessary (~20-40% of the time) in and around the five boroughs. Technology Skills we are looking for: • Microsoft server operating systems (2012 to current) • Microsoft workstation operating systems (Windows 7 to current) • Familiarity with Mac and Linux • Active directory administration • Exchange administration • Asterisk-based VoIP service • Proxmox, Azure, AWS • Microsoft Office (Windows/Mac) • Microsoft 365 and related services • Networking technologies (Ethernet, TCP/IP, VPN, 802.11, VLANs) • Mobile technologies (iOS, Android) • Backup and Antivirus strategies • Meraki networking • Ubiquiti networking Must have all of the soft skills below: • Personable • Able to explain complex topics in a simple and understandable manner • Excellent writing skills • Ambitious • Curious about science and technology • Genial and patient Benefits: • Compensation - $50,000 to $75,000 DOE • Home office set up, including laptop • Continuing education stipend available Must have a valid driver’s license, as well as authorization to work in the US. Please submit a resume and cover letter to resumes@leveldesk.com. In your cover letter, briefly explain who your favorite superhero is and why. LevelDesk is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. LevelDesk is a 100% remote company and will continue to be digital-first.

Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines. Thousands of companies use Bevi to sustainably provide their employees with pure, sparkling, and flavored water at work. As the market leader in IoT-enabled beverage machines, we’ve raised over $160M in venture capital and we have grown tremendously each year since launch. In addition to maintaining hypergrowth with our current product line, Bevi is heavily investing in new product development. We are seeking a full time Technical Services Specialist to join our best-in-class Technical Services Team. In this role, you will use your independent judgment as an expert troubleshooter, coach, and diagnostician with regard to Bevi machines. You will serve both our Direct and Partner customers via phone and email helping to ensure our machines are running at peak performance. You have a passion for providing customers with an exceptional experience, and you enjoy working with internal stakeholders to provide feedback to help drive process improvements. Must be willing to work 12pm - 8pm EST 2 days per week. Your Day to Day Assess existing troubleshooting processes, particularly those impacting the customer experience, and provide improvement recommendations on a continuous basis Routinely troubleshoot processes related to Bevi machines, including the support of non-routine failures without documented guidance Provide guidance on installations and preventative maintenance to improve the customer experience Lead troubleshooting efforts for machines via phone and email (training will be provided) Support upsell and inbound inquiries that turn into Sales leads by answering questions, providing information, and routing these to the appropriate internal team Close the loop by communicating opportunity areas back to the company via process improvements and ticket trends for our engineering teams. Help partners with contract questions and overall system usage analysis Initiate RMAs for parts that will be processed by our Quality Engineers Be the voice of the customer to deliver upon our brand promise on customer service Answer warranty questions and provide guidance on next steps Schedule proactive and reactive service calls around the country Identify areas of opportunity for our customers. Some examples may include Flavor changes Proper maintenance tips to prevent future issues Better service processes New product additions Competitive presence Requirements Ability to learn and understand hardware and software systems in order to troubleshoot effectively Proficiency in utilizing independent judgment and decision making to provide improvement recommendations to stakeholders, and to provide troubleshooting steps for Bevi’s customers Ability to multitask - answering calls, working on incoming emails, completing tickets, helping your team answer questions, and escalating feedback for internal stakeholders, , and working with internal stakeholders to drive process improvements Ensure Bevi's customers receive industry defining technical support Great attitude and willingness to go above and beyond for an exceptional customer experience Exceptional verbal support skills on the phone, strong writing skills, and a focus on thorough ticket management and throughput Move with urgency to solve problems for our customers Knowledge of CRM/ticketing systems like Zendesk, Salesforce and Netsuite a plus College degree preferred Benefits Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer 401(k) with company match Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc  Generous fully paid parental leave for both birth parents and non-birth parents Fully employer paid disability and life insurances Wellness and fitness reimbursements Monthly stipends for cell phone use and commuting costs Onsite snacks, weekly catered lunch, and (of course) unlimited Bevi ... plus composting and terracycling, too Happy hours, team-building events, bagel breakfasts, Hero awards - and more.