Browse
···
Log in / Register

Software Technical Support Engineer

Negotiable Salary

IPConfigure

Norfolk, VA, USA

Favourites
Share

Description

Job Title: Software Technical Support Engineer Department: Support Position: Exempt, Full-Time Job Summary IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office. Duties/Responsibilities Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services. Analyze customers’ problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved. Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems. Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training. Identify and report both software bugs and customer suggestions. Additional Responsibilities Build servers that customers have ordered and install required software. Cycle new cameras through the lab for testing. Install network switches and run cables. Visit customer sites and troubleshoot issues if remote access is not available. Limited travel may be required to support company events. Occasional operation of electric forklifts, pallet stickers, and other material handling equipment (safety and compliance training provided). Requirements Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively. Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution. Networking background. Experience with Linux OR Windows system administration. Ability to build and troubleshoot servers. Customer support experience with over the phone and face to face communication. Debugging, troubleshooting skills are required. Strong problem solving skills are essential. Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired. Experience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus. Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures. All associates will perform duties as requested by management. Education Minimum of two-year degree in IT, CS, EE, or equivalent. Bonus Experience Helpdesk experience. Cloud or hosted infrastructure experience. Ability to write scripts for automation. Experience with RESTful Web APIs. Benefits Industry competitive salaries based on experience. Generous PTO and Work From Home Policy. Health, Vision, Dental, and Life insurance policies. Flexible Spending Account and Health Saving Account. 401K with company match. IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.

Source:  workable View original post

Location
Norfolk, VA, USA
Show map

workable

You may also like

Workable
Project Management Systems Support Analyst (15.23)
Project Management Systems Support Analyst (15.23) OCT Consulting is a business management and technology consulting firm that provides support to Federal Government clients. We provide consulting services in the areas of Strategy, Process Improvement, Change Management, Program and Project Management, Acquisition/Procurement, and Information Technology. Responsibilities and Duties OCT currently has an opening for a Project Management Systems Support Analyst to work with a technology division within the Federal Bureau of Investigation (FBI). The Systems Support Analyst will manage project documentation, facilitate Agile processes, and ensure effective stakeholder coordination and project execution. Day to day responsibilities include: Administration: Administer SharePoint or MS Teams sites and other tools storing team documentation to ensure adherence to governance standards regarding data stewardship. Facilitate meetings and document due outs and action items. Provide other administrative support as needed. Coordinate meetings with stakeholders and clients including observations supporting audits. Regularly meet with the client to communicate schedules, milestones, and risks associated to the implementation and/or operation of the system. Scrum Master: Facilitate daily standup/scrum meetings; sprint/kanban planning; scrum of scrum/cross team meetings; product backlog refinement meetings; sprint reviews/demos; team sprint/kanban retrospectives. Support requirements documentation. Document standard operating procedures & internal processes to support team and Agile best practices. Provide Agile training to new team members. Facilitate project closing and document lessons learned. Project Support: Provide and adhere to established project management best practices as identified in the Project Management Body of Knowledge (PMBOK). Consult and assist in enforcing project scoping. Support quality control of project deliverables and customer service. Support internal and external audits of financial systems. Assist in generating monthly project review slide decks and briefings. Generate project status update documents. Facilitate risk management best practices. Maintain project schedules and communicate schedule, milestones, risks, mitigation strategies, and resource information with the client to promote awareness and for updates to the IMS. Communicate project status. Support government staff with identifying, monitoring, and mitigating risks and issues. Maintain status of product backlogs. Obtain stakeholder feedback to ensure products are meeting user goals. Bring recommendations to promote process optimization and organizational growth to government staff as deemed necessary. Requirements Qualifications/Requirements Must be a US Citizen. Must hold an active DoD Top Secret (TS) clearance. Bachelor’s degree in Business Administration, Information Systems, Project Management, or related field.   Minimum of 5 years of progressive experience in supporting project management, Agile methodologies, administration, and stakeholder coordination. Prior experience in Agile environments, particularly as a Scrum Master or Agile Coach, facilitating Agile ceremonies such as sprint planning, retrospectives, and backlog refinement. Ability to train and mentor team members in Agile best practices. Experience with Agile project management tools. Knowledge of Project Management Body of Knowledge (PMBOK) and Agile Practice Guide principles. Proficiency in SharePoint, MS Teams, and other collaboration/documentation tools preferred. Experience managing meeting coordination, action tracking, and audit-related documentation. Strong organizational skills to ensure governance compliance and maintain accurate project records. Excellent communication and facilitation skills. Current PMP (Project Management Program) certification is highly desirable. The primary place of performance will be at FBI facilities in the Washington Metropolitan Area (WMA)/ National Capital Region (NCR). Benefits Benefits OCT offers competitive compensation packages and a full suite of benefits which includes: Medical, Dental, and Vision insurance Retirement savings 401K plan provided by an industry leading provider with 3% employer contributions of the employee’s gross salary Paid Time Off and Standard Government Holidays Life Insurance, Short- and Long-Term disability benefits Training Benefits Salary Range: $100,000-$125,000 yearly commensurate with experience, education, etc. About OCT Consulting OCT Consulting LLC is a minority-owned, Small ​Disadvantaged Business (SDB) providing professional services and information technology solutions to the Federal government and commercial clients. Founded in 2013, we bring the advantage of agility in operations along with a management team with a track record of leading successful engagements at major Federal government agencies. At OCT, we are committed to ensuring equal opportunity for all individuals, recognizing that merit and qualifications are the foundation of our hiring, promotion, and development practices. We believe in creating a work environment where every employee can thrive based on their abilities, skills, and achievements. Our practices are designed to ensure fair treatment and equal access to opportunities for all, regardless of race, ethnicity, gender, sexual orientation, age, abilities, or other personal characteristics. We are dedicated to providing career growth and professional development based on individual merit and fostering a workplace where everyone’s contributions are valued and recognized.
Washington, DC, USA
$100,000/year
Craigslist
Maintenance Specialist - HVACR and Plumbing (Sisters, OR)
Position Summary: Under general supervision, ensures an environment conducive to learning and working by operating, maintaining, troubleshooting and repairing digitally controlled Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) equipment and systems. Independently perform maintenance, troubleshooting, repair and/or upgrading, and testing of all water and gas distribution and waste water systems, equipment and fixtures, ensuring timely completion of work in accordance with accessibility, health, safety, and plumbing codes and trade standards. Ensure availability and proper maintenance of all tools and materials needed for accomplishing the job. Perform minor electrical maintenance; maintain, repair and replace electrical equipment systems related to building maintenance, interior and exterior lighting. Assist other Trades and semi-skilled workers with all phases of building maintenance including carpentry, painting and landscaping. Description of Duties and Responsibilities Essential Job Functions: 1. Maintains, troubleshoots and repairs HVACR and Energy Management System (EMS) with special emphasis upon Chillers, Boiler, Heat Pumps, and Refrigeration equipment: Calibrates controls and diagnoses electrical malfunctions. 2. Performs routine maintenance on air handlers, heat exchangers, supply, return, and exhaust fans: lubricates, changes belts and filters, aligns sheaves, checks motors and belt tensions, cleans coils. Performs major overhauls of equipment, disassembling and replacing defective and worn parts, reassembling, testing and ensuring proper operation. Fabricates parts no longer available. 3. Performs checks and repairs on boilers and pumps: restarts, troubleshoots, repairs. 4. Recovers, recycles, and reclaims refrigerants in accordance with safe, environmentally appropriate and legal industry practices. 5. Maintains records of all inspections, maintenance and repairs according to the requirements of Sisters School District, the city, state, and EPA. 6. Maintains and transports tools and supplies in a safe and responsible manner to insure jobsite availability in a safe operating condition. 7. Responds to emergencies both during and after hours to ensure safe and operational condition of equipment and buildings, and an environment conducive to quality instruction. 8. Meets with engineers and contractors for the purpose of recommending designs, solutions and/or equipment to be used in the installation of new and replacement HVACR systems. 9. Identifies and purchases required parts and supplies. 10. Performs snow removal, plowing, cindering roadways, and deicing walkways. 11. Install, repair and replace plumbing pipes, valves, potable and non-potable water systems, drainage, waste and vents, basins, tubs, faucets, showers, grease traps, lavatories, sinks, traps, flushometers, urinals, drinking fountains, hydrants, water heaters, dishwashers, back flow devices, water pressure regulators, and other plumbing fixtures and equipment. 12.Repair and maintain plumbing by replacing defective washers, or replacing or mending broken pipes. 13. Maintain, repair, and lubricate sewage equipment, using hand tools and power tools. 14. Maintain sewage lines, tanks, floats, pumps, and valves, using hand tools and power tools. 15. Assemble pipe sections, tubing and fittings, using screws, bolts, solder, plastic solvent, and caulking. 16. Cut openings in structures to accommodate pipe and pipe fittings. Use measuring instruments, such as a ruler and level to locate and mark pipe position for installation and passage holes in structures. 17. Cut, thread, and bend pipe to required angle, using pipe cutters, pipe threading and pipe bending machines. 18. Fill pipes or plumbing fixtures with water or air and observe pressure gauges to detect and locate leaks. 19. Perform asbestos removal and disposal at a Maintenance level. 20. Performs other duties as assigned. Knowledge, Skills and Abilities 1. Knowledge of standard industry principles and practices used in the installation, maintenance and repair of HVACR, Plumbing and electrical systems and equipment, along with the hazards and safety practices common in the industry. 2. Knowledge of digital controls used in the operation of HVACR equipment, safety devices, sources of parts, use and maintenance of trade specific materials, parts, and tools of the trade. 3. Knowledge of electricity, electrical circuits, and computer functions as they apply to HVACR. 4. Must be skilled at troubleshooting heating and cooling systems, diagnosing problems, and making needed repairs, or if required, be able to communicate the problems to supervision and recommend alternative solutions. 5. Must be able to use the tools of the trade, diagnostic tools, electric and gas analyzers, power tools, welders/cutting torches, computers, hand tools, power lifts, and be able to learn the use of the tractor/loader, and snowplows. 6. Must be able to read and understand blueprints and schematics; understand and follow oral and written directions. 7. Must be able to accomplish assigned work independent of supervision in a timely and efficient manner. 8. Must be able to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter. 9. Must be able to attend workshops and/or classes both regionally and out of town to stay current with the trade and increase knowledge and skills for HVACR, plumbing and electrical. 10. Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience. Other Ergonomic Requirements Most often works in extreme conditions: severe weather, tight and confined spaces, excessive noise, unpleasant conditions, ventilation extremes and other safety hazards. Work may involve recurring late/early hours (less than four hours per week) including but not limited to snow removal. Computer screen is used 20 percent of the time. Must be able to climb or pull self upward, kneel, stoop, crawl, crouch, balance on unstable surfaces, and guide, feeding materials into proper position. Position involves extended standing with some lifting under 10 pounds for 75 percent of the time; lifting, objects 10 to 50 pounds 20 percent of the time, lifting objects over 50 pounds for 5 percent of the time. Operates demanding equipment for 20 percent of the time. All individuals are required to be able to perform the essential functions with or without reasonable accommodation. Required: 1. Requires high school diploma or GED. 2. Requires five years of journeyman level building maintenance/HVACR experience. 3. Must have experience/training in HVAC, welding, electrical, mechanical. 4. Computer Literacy: Training in, or experience with, email, Internet, word processing, and spreadsheets (preferably experience with MS Office Suite products and Google Workspace products). The Sisters School District recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify. Preferred: 1. Experience with Clima tech Controls 2. Oregon Limited Maintenance Electrician’s License 3. Asbestos maintenance and disposal certificate 4. Boiler Operators License 5. CFC Certification 6. State of Oregon Plumbing License 7. Valid Oregon Driver’s License or willing to obtain one. Salary: $34.00 - $42.00 per hour, based upon education and previous work experience. This is a 260-day position. Excellent benefits package and Employer-Paid PERS once eligible. Submission Details: Submit your TalentEd Recruit & Hire Application, Cover Letter, Resume, School Transcripts and Three (3) letters of recommendation on TalentEd Recruit and Hire @ https://sisters.schoolspring.com/ Notice of Nondiscrimination The Sisters School District is committed to equal opportunity and does not discriminate on the basis of race1, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, marital status, veteran status, or any other protected status in our programs and activities. [1] Includes discriminatory use of Native American mascot pursuant to OAR 581-021-0047. Race also includes physical characteristics that are historically associated with race, including but not limited to natural hair, hair texture, hair type and protective hairstyles as defined by ORS 659A.001 (as amended by House Bill 2935 (2021)).
16177 OR-126, Sisters, OR 97759, USA
$34-42/hour
Workable
Freelance Software Developer (Ruby) - AI Trainer
This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. What we do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About the Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in Coding, you’ll have the opportunity to collaborate on these projects.  Although every project is unique, you might typically: Generate prompts that challenge AI. Define comprehensive scoring criteria to evaluate the accuracy of the AI’s answers. Correct the model’s responses based on your domain-specific knowledge. How to get started Simply apply to this post, qualify, and get the chance to contribute to projects aligned with your skills, on your own schedule. From creating training prompts to refining model responses, you’ll help shape the future of AI while ensuring technology benefits everyone. Requirements You have a Bachelor's or Master’s degree in Software Development, Computer Science, or other related fields.  You have at least 3 years of professional experience with Ruby. Code review experience is a must. Experience with AI projects is a plus. Your level of English is advanced (C1) or above. You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines. Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge. Benefits Why this freelance opportunity might be a great fit for you? Get paid for your expertise, with rates that can go up to $50/hour depending on your skills, experience, and project needs. Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments. Work on advanced AI projects and gain valuable experience that enhances your portfolio. Influence how future AI models understand and communicate in your field of expertise.
Texas, USA
$50/hour
Craigslist
Passport Online - Customer Service (Pacoima)
Job Title: Online Passport Customer Service Representative Location: Sun Valley (In Office) Employment Type: Full-Time ⸻ About the Role We are seeking detail-oriented and customer-focused Online Passport Customer Service Representatives to assist applicants with their passport-related inquiries. This position involves providing guidance through the application process, answering questions about required documentation, troubleshooting online submission issues, and ensuring a smooth customer experience. ⸻ Key Responsibilities • Respond to customer inquiries via email, chat, and phone in a professional and timely manner • Form filling and printing shipping labels • Verify customer information and guide applicants on required documents • Troubleshoot basic technical issues customers may encounter on the portal • Escalate complex cases to the appropriate department when necessary • Maintain accurate records of customer interactions • Deliver excellent service while upholding confidentiality and security standards ⸻ Qualifications • Prior experience in customer service, call center • Strong written and verbal communication skills • Ability to work independently and manage multiple inquiries at once • Basic technical troubleshooting ability (navigating websites, guiding customers through online forms) • Strong attention to detail and organizational skills Plus • Typing speed - 40wpm+ • Photoshop ⸻ Benefits • Competitive hourly pay $18-25 • Flexible scheduling options (weekday and weekend shifts available) • Paid training and ongoing support ⸻ How to Apply Please submit your resume
11779 Sheldon St, Sun Valley, CA 91352, USA
$18-25/hour
Workable
Freelance Software Developer (Rust) - AI Trainer
This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. What we do The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe. About the Role GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in Coding, you’ll have the opportunity to collaborate on these projects.  Although every project is unique, you might typically: Generate prompts that challenge AI. Define comprehensive scoring criteria to evaluate the accuracy of the AI’s answers. Correct the model’s responses based on your domain-specific knowledge. How to get started Simply apply to this post, qualify, and get the chance to contribute to projects aligned with your skills, on your own schedule. From creating training prompts to refining model responses, you’ll help shape the future of AI while ensuring technology benefits everyone. Requirements You have a Bachelor's or Master’s degree in Software Development, Computer Science, or other related fields.  You have at least 3 years of professional experience with Rust. Code review experience is a must. Experience with AI projects is a plus. Your level of English is advanced (C1) or above. You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines. Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge. Benefits Why this freelance opportunity might be a great fit for you? Get paid for your expertise, with rates that can go up to $50/hour depending on your skills, experience, and project needs. Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments. Work on advanced AI projects and gain valuable experience that enhances your portfolio. Influence how future AI models understand and communicate in your field of expertise.
Texas, USA
$50/hour
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.