Remote Technical Support Specialist - Entry Level, No Degree Required

Our company, a leading provider of payment processing solutions for local businesses, is seeking a motivated and enthusiastic IT Support Specialist to join our growing team. This is an excellent entry-level position for someone with a strong foundation in IT who is eager to learn the ins and outs of the payment processing industry. Pay Range: $18/hr+ (DOE) With opportunities for growth once you prove yourself. Your Role: In this role, you will be the first point of contact for our valued merchants, providing them with top-notch technical support and ensuring their payment systems are running smoothly. Your responsibilities will include: Troubleshooting and resolving a variety of technical issues related to point-of-sale (POS) systems, online payment gateways, and payment terminals. Assisting merchants with hardware and software installation and configuration. Responding to merchant inquiries via phone and email with a professional and courteous demeanor. Documenting, tracking, and managing support tickets to ensure timely resolution. Guiding merchants through solutions for transaction failures, connectivity issues, and other payment-related problems. Escalating complex issues to senior technical staff when necessary. What We're Looking For: A solid understanding of and confidence with computer systems, networks, and various operating systems. Excellent problem-solving and troubleshooting skills. Exceptional phone etiquette and strong communication skills are a must. A valid driver's license and reliable vehicle are required for occasional on-site client visits (gas will be compensated). A patient and professional demeanor with a customer-focused attitude. The ability to work independently and as part of a team. Experience with basic web programming (HTML, CSS, JS) is a plus Why Join Us? This is more than just a job; it's a chance to join a tight-knit team and build a career in the rapidly evolving fintech sector. You will gain invaluable hands-on experience with the latest payment technologies and have the unique opportunity to interact with and support local business owners in our community. We offer: A foot in the door to the payments industry: Learn about payment security, compliance standards like PCI-DSS, and the technologies that power modern commerce. Opportunities for growth: We are committed to the professional development of our team members. A dynamic work environment: You'll never be bored in the fast-paced world of payments. Negotiable on-call schedule with overtime pay On the job training, we are ready to support you through a difficult learning curve Opportunity to help shape design and shape company workflows If you are a motivated individual with a can-do attitude and a desire to learn, we encourage you to apply. Please submit your resume and a brief cover letter outlining your interest in the position.

The Chief Information Officer’s (CIO) primary role is to develop and maintain business relationships with selected clients in order to strategically plan and combine the client’s technology alignment needs with their business goals. The CIO collaborates with and advises our clients' IT departments and performs the same functions as a conventional CIO. The duties include formulating strategic IT goals, planning the IT budget, digital transformation, analyzing and reworking business processes and facilitating technology changes. CIO are responsible for gaining knowledge of their clients’ business use of technology. In addition to maintaining client relationships, CIOs must collaborate and maintain excellent rapport with all GXA’s service delivery including professional services, information security, reactive support and technical alignment. The CIO acts as a trusted adviser to our clients by challenging the status quo and aligning digital transformation initiatives with overall growth. Example business process automation, risk mitigation, AI, ML, Cloud and security. Strong software and applications knowledge and how it impacts SMB market a plus. The CIO provides our clients strategies that maintain and secure their existing IT infrastructure. They provide forward-looking services, such as developing long-term strategic IT goals and identifying opportunities to drive innovation, as well as business success and revenue. At the core of the CIO role are 4 key areas: Identifying business risk Strategic technology budgeting and road mapping Digital transformation Managing business relationship Responsibilities Manages relationships with principals, owners, and key stakeholders in client organizations. Understands technology business drivers in client organizations. Develop understanding of how our clients serve and interact with their clients and how GXA can impact how they do business through technology. Develops Strategic technology roadmaps and provides budget planning expertise to clients. Implement true digital transformation initiatives at our clients’ environments. Educates clients on technology trends, risk and opportunities. Performs technical business consulting. Analyze clients’ business processes and develop plans to rework them and facilitate technology changes. Lead technical discussions with the GXA team and clients as it relates to their business and technology roadmap. Continuously work to provide clients with the right technology to accomplish business goals and objectives utilizing GXA’s service lines or other third-party services. Works with clients and other GXA functions on project scoping and management. Look for opportunities to surpass clients' expectations. Requirements 10+ years related experience, managing IT in the small / medium business market (mandatory) Ability to tie IT strategy to business goals. Knowledge of technology trends. A firm grasp of IT project planning and management. Experience in the IT budgeting process. Strong interpersonal/communication skills. Flexibility regarding changing business goals. A strong passion for and alignment with GXA’s why. Ability to build strong relationships with executive level leaders. A high degree of business awareness and commercial acumen. Strong organizational, time management and prioritization skills with great attention to detail. Able to take a creative approach to situations and problem solving. Effective communication and negotiation skills with all levels, technical through to director. Experience identifying and speaking to technical solutions for business problems. Ability to understand and communicate the importance of investing in certain technologies. Understanding of technical concepts / methodologies (prior hands-on technical experience is a plus) Self-driven and highly motivated with a positive attitude. Committed to quality and ongoing process and procedure improvements. Demonstrated leadership and executive skills. Benefits Benefits Available Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Auxiliary Benefit Offerings (Legal Shield/Aflac)

IT Support Technician I Skyline IT Services, based in San Diego, CA, has been delivering a full range of Information Technology solutions to small and mid-sized businesses nationwide since 1999. Our services include IT consulting, managed IT services, helpdesk support, and comprehensive IT assistance. While we are fully staffed, we continue to grow and take pride in our strong company culture—one that prioritizes employee development and promotes a healthy work-life balance. Our firm offers competitive wages plus bonuses, educational incentives, health and dental insurance, PTO, and a very enjoyable, friendly work environment. We are currently looking for an Entry Level IT Support Technician to work from our downtown San Diego office as an addition to our growing IT service team. Ideal candidate will have no less than 1 year of desktop support and a solid foundation and experience troubleshooting and maintaining personal computers. Candidate must be familiar with Microsoft platforms and applications, Apple OS, and have a working knowledge of common PC and network hardware. Candidate needs to be a “people person” and able to communicate with business owners and non-technical users. Candidate must also be detail oriented. Entry Level Technician is responsible for: - Queue management, field and assign incoming service request - Troubleshoot common PC hardware issues - Assist procurement department in creating quotes for equipment - Assemble computers using components and loading software - Work in team environment and be able to take direction - Provide remote help desk support to our clients - Record and track all customer requests and interactions in CRMS - Diagnose and collect relevant data for troubleshooting - Document solutions / maintain documentation Requirements: A+ or Network+ Certification Driver’s license Reliable transportation

This position is posted by Jobgether on behalf of SecurityScorecard. We are currently looking for a Senior Data Scientist in Austin. As a Senior Data Scientist, you will drive innovation in cybersecurity by developing advanced machine learning models that power a global risk rating platform. You’ll work with complex datasets to uncover threats, assess risk, and deliver intelligence that protects businesses worldwide. Collaborating closely with engineers and product teams, your insights will directly shape data-driven decisions and enhance platform accuracy. This role is ideal for a data scientist passionate about using AI to solve high-impact real-world problems in a rapidly growing tech environment. Accountabilities: Design, build, and deploy machine learning models for cybersecurity risk scoring and threat intelligence. Analyze large, complex datasets to detect patterns, anomalies, and meaningful insights. Collaborate with engineering and product teams to integrate models into production environments. Lead data science initiatives, contribute to code reviews, and define best practices. Validate models for robustness, scalability, and real-world applicability. Translate complex technical findings into actionable business recommendations for both technical and non-technical stakeholders. Stay current with emerging data science methods and apply them to evolving cybersecurity challenges. Requirements Minimum 5 years of hands-on experience applying data science and machine learning to real-world challenges. Advanced degree in Computer Science, Mathematics, Statistics, or related quantitative field — or equivalent experience. Proficiency in Python and machine learning frameworks such as scikit-learn, XGBoost, MLFlow, or PyTorch. Experience with cloud data platforms such as AWS, GCP, or similar. Solid knowledge of ML algorithms, performance metrics, and model deployment workflows. Strong communication skills with the ability to present technical content clearly. Experience or interest in cybersecurity, risk scoring, or threat intelligence is a significant plus. Familiarity with LLMs and/or Scala is a plus. Benefits Competitive salary and performance-based incentives. Stock options and equity participation. Unlimited paid time off and generous parental leave policies. Comprehensive health, vision, and dental insurance. Tuition reimbursement and learning opportunities. Flexible remote or hybrid work environment. An inclusive workplace culture recognized by Fast Company, Inc. Magazine, and others. 💵 Estimated total compensation: $158,000 – $183,000 (base + bonus), subject to experience, skills, and role fit. Our Hiring Process Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and bias-free, focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the hiring company. The final decision and next steps (e.g., interviews or technical assessments) are then handled by their internal team. Thank you for your interest! #LI-CL1

We are seeking a knowledgeable and personable Technical Lighting Support & Customer Service Specialist to join our growing team. The ideal candidate will possess at least two years of hands-on, technical experience in the commercial and architectural lighting industry and resolve customer issues in a thoughtful, solution-oriented manner. Key Responsibilities: • Troubleshoot and resolve technical lighting issues for customers and internal teams via phone, video call, and email. • Provide expert guidance on product compatibility, installation, and functionality. • Collaborate with sales and operations teams to support complex lighting projects • Respond promptly and professionally to customer inquiries, both technical and service-related. • Assist in de-escalating and resolving customer complaints with empathy and efficiency. • Ability to interpret and communicate changes to quotes, submittals, and bill of materials. • Review large/complex orders for accuracy and quality assurance. • Support product support team with updating and correcting technical specifications. • Serve as liaison between customer service team and sales agents. • Maintain accurate records of service requests and technical resolutions. • Contribute to improving technical documentation and internal support processes. Qualifications: • 5+ years of technical experience preferred in the indoor and outdoor commercial or architectural lighting industry and strong knowledge of LED lighting (Static White, Color Tuning & RGBW) and control systems (IoT, Bluetooth Mesh, WiFi, RF, DMX, etc.). At least 2 years of technical experience is required. • Bachelor’s or Associate’s Degree in architecture, interior design, electrical engineering, business administration, communications, or related field preferred. High school diploma or equivalent required. • Highly proficient in lighting design concepts and specifications, with the ability to read and interpret lighting plans, layouts, and spec sheets. • Proficiency with CRM such as Odoo, Salesforce, SAP, NetSuite, etc. and ticketing systems such as Zendesk, Freshdesk, etc. • Excellent communication skills with a customer-first mindset. • Proven ability to remain calm and effective when handling challenging customer situations • Comfortable working independently and collaboratively in a fast-paced environment. • Experience with governmental agencies/contracting processes helpful. • Working knowledge of collaborative communication tools including Slack. • Lighting Certified (NCQLP) or LEED or WELL building knowledge is a plus. We Offer: • Competitive salary with a range for the position is $50,000 - $75,000. Final compensation will be determined based on experience, education, location, and internal equity. In addition to base pay, this position may be eligible for bonuses or other forms of compensation. • A collaborative, supportive team environment • Opportunities for growth in a rapidly evolving industry • Health, dental, and vision insurance • 401(k) matching • Paid time off and holidays • Remote work flexibility If you’re a detail-oriented problem solver with a passion for great customer service and an interest in lighting and design, we’d love to hear from you. Apply today and partner with Alcon Lighting to deliver high-performance, energy efficient, U.S. sourced and produced architectural LED lighting to extraordinary spaces. To Apply: Please submit your resume and include a short paragraph explaining why you believe you’re a good fit for this position. Applications without both will not be considered.

This position is posted by Jobgether on behalf of SecurityScorecard. We are currently looking for a Senior Data Scientist in Austin. As a Senior Data Scientist, you will drive innovation in cybersecurity by developing advanced machine learning models that power a global risk rating platform. You’ll work with complex datasets to uncover threats, assess risk, and deliver intelligence that protects businesses worldwide. Collaborating closely with engineers and product teams, your insights will directly shape data-driven decisions and enhance platform accuracy. This role is ideal for a data scientist passionate about using AI to solve high-impact real-world problems in a rapidly growing tech environment. Accountabilities: Design, build, and deploy machine learning models for cybersecurity risk scoring and threat intelligence. Analyze large, complex datasets to detect patterns, anomalies, and meaningful insights. Collaborate with engineering and product teams to integrate models into production environments. Lead data science initiatives, contribute to code reviews, and define best practices. Validate models for robustness, scalability, and real-world applicability. Translate complex technical findings into actionable business recommendations for both technical and non-technical stakeholders. Stay current with emerging data science methods and apply them to evolving cybersecurity challenges. Requirements Minimum 5 years of hands-on experience applying data science and machine learning to real-world challenges. Advanced degree in Computer Science, Mathematics, Statistics, or related quantitative field — or equivalent experience. Proficiency in Python and machine learning frameworks such as scikit-learn, XGBoost, MLFlow, or PyTorch. Experience with cloud data platforms such as AWS, GCP, or similar. Solid knowledge of ML algorithms, performance metrics, and model deployment workflows. Strong communication skills with the ability to present technical content clearly. Experience or interest in cybersecurity, risk scoring, or threat intelligence is a significant plus. Familiarity with LLMs and/or Scala is a plus. Benefits Competitive salary and performance-based incentives. Stock options and equity participation. Unlimited paid time off and generous parental leave policies. Comprehensive health, vision, and dental insurance. Tuition reimbursement and learning opportunities. Flexible remote or hybrid work environment. An inclusive workplace culture recognized by Fast Company, Inc. Magazine, and others. 💵 Estimated total compensation: $158,000 – $183,000 (base + bonus), subject to experience, skills, and role fit. Our Hiring Process Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and bias-free, focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the hiring company. The final decision and next steps (e.g., interviews or technical assessments) are then handled by their internal team. Thank you for your interest! #LI-CL1