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NYC based junior to mid technician wanted (New York, NY)

$50,000-75,000

60 W 57th St, New York, NY 10019, USA

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LevelDesk is an IT Managed Service Provider (MSP) focused on the small and medium business market (SMB). Our offerings include end-user computing, infrastructure, virtualization, network computing, security, and private cloud infrastructure as a service (IaaS). We are seeking a junior to mid-level technician, based in New York City. The technical support representative will be responsible for answering customer calls and providing expert guidance and advice to customers. The ideal candidate should have excellent customer service skills and feel comfortable employing these skills in a high-volume environment. The technical support representative will address customer concerns, complaints, and inquiries in a professional and compassionate manner. Representatives should also be able to explain technical aspects to customers using easy-to-understand language. While most calls will be handled remotely, you will be required to handle on-site technical issues as necessary (~20-40% of the time) in and around the five boroughs. Technology Skills we are looking for: • Microsoft server operating systems (2012 to current) • Microsoft workstation operating systems (Windows 7 to current) • Familiarity with Mac and Linux • Active directory administration • Exchange administration • Asterisk-based VoIP service • Proxmox, Azure, AWS • Microsoft Office (Windows/Mac) • Microsoft 365 and related services • Networking technologies (Ethernet, TCP/IP, VPN, 802.11, VLANs) • Mobile technologies (iOS, Android) • Backup and Antivirus strategies • Meraki networking • Ubiquiti networking Must have all of the soft skills below: • Personable • Able to explain complex topics in a simple and understandable manner • Excellent writing skills • Ambitious • Curious about science and technology • Genial and patient Benefits: • Compensation - $50,000 to $75,000 DOE • Home office set up, including laptop • Continuing education stipend available Must have a valid driver’s license, as well as authorization to work in the US. Please submit a resume and cover letter to resumes@leveldesk.com. In your cover letter, briefly explain who your favorite superhero is and why. LevelDesk is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. LevelDesk is a 100% remote company and will continue to be digital-first.

Source:  craigslist View Original Post

Location
60 W 57th St, New York, NY 10019, USA
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