IT Tech Pro (North Shore)

Our client, a global payment and reward fulfillment company is seeking a temporary IT Helpdesk Technician. In this role you would be reporting to the VP of Information Technology 4 days remote 1 day onsite (preferred) Monday-Friday 9am-5:30pm (30-minute unpaid lunch) 12 weeks temporary $37.00 per hour Position Overview We are seeking a Help Desk Technician to provide first-line technical support to end users, ensuring efficient IT operations. This role is crucial in maintaining smooth day-to-day IT operations by troubleshooting hardware, software, and network issues, managing the help desk ticketing system, and supporting employees with technology-related needs. Additionally, this role will create and maintain IT documentation, build and configure workstations for new hires, and assist with hardware deployments and troubleshooting. This role reports directly to our VP of Information Technology and works closely with the System Administrator and other IT team members. Objectives of This Role • Provide first-level IT support, ensuring timely resolution of technical problems. • Create and maintain documentation for IT processes, troubleshooting steps, and standard operating procedures. • Build and configure laptops, desktops, and other hardware for new hires. • Maintain the IT help desk ticketing system, ensuring proper tracking and resolution of all IT inquiries. • Troubleshoot hardware, software, and network connectivity issues. • Work with leadership, and other team members to ensure compliance with SOC2, SOC3, PCI, and ISO 27001 security standards. • Support remote and in-office employees with IT needs, including hardware replacements and software installations. • Assist in employee onboarding and offboarding, ensuring seamless IT transitions. • Work with the System Administrator to escalate and resolve complex IT issues. Key Responsibilities • First Point of Contact for IT Support: Respond to IT support requests via email, chat, and ticketing system. • Troubleshoot Hardware & Software Issues: Diagnose and resolve issues with laptops, desktops, peripherals, printers, and mobile devices. • Machine Building & Deployment Via VM Workspace One: o Set up Windows and macOS workstations for new hires. o Install, configure, and update necessary software. o Ensure proper security settings and compliance with company policies. • Documentation & Knowledge Base Management: o Create and update step-by-step IT guides for troubleshooting common issues. o Maintain documentation for hardware setup, software installation, and IT procedures. o Develop FAQs and self-service documentation for employees. • Help Desk Ticket Management: o Track and manage tickets in Freshservice and Zendesk. o Ensure proper prioritization and resolution of IT issues. o Escalate complex problems to the System Administrator or other IT teams. • IT Asset Management: o Maintain an inventory of IT hardware and software licenses. o Ensure proper tracking of company-issued devices. • User Account Management: o Create and manage user accounts in Okta, Google Workspace, and other systems. o Assist users with password resets, MFA setup, and account lockouts. • Network & Security Support: o Support network-related issues and escalate when necessary. • Conference Room & Collaboration Tool Support: o Manage Zoom Rooms, conference room setups, and remote collaboration tools. Skills and Qualifications • 2-4 years of experience in an IT support, help desk, or desktop support role. • Strong knowledge of Windows, macOS, and basic networking concepts. • Experience with a VM Workspace One or other tool for building, configuring, and troubleshooting workstations for new hires. • Familiarity with help desk ticketing systems (e.g., Freshservice, Zendesk). • Proficiency in documentation creation (e.g., IT knowledge bases, troubleshooting guides). • Experience with identity and access management tools (e.g., Okta, Google Workspace). • Basic understanding of IT security best practices, including MFA and endpoint protection. • Experience troubleshooting remote work solutions (VPN, video conferencing, remote desktop tools). • Familiarity with Cloud and SaaS applications, including Microsoft 365, Google Workspace, and Zoom. • Excellent customer service skills and ability to communicate technical concepts to non-technical users. • Strong troubleshooting and problem-solving abilities. • Ability to prioritize and manage multiple support requests efficiently. Preferred Qualifications • IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Certified: Modern Desktop Administrator. • Experience with MDM solutions (e.g., VMware Workspace ONE, Intune). • Familiarity with AWS Workspaces, Active Directory, Okta and endpoint security solutions (e.g., Crowdstrike). • Basic scripting skills in PowerShell, Bash, or Python. Education Requirements • Associate’s or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).

Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays

@everyone Hiring【Fontana Warehouse Hiring in Los Angeles】 Job Responsibilities: Machine team assembly line (unboxing worker, scanning worker, cart pusher, machine team patrol worker); Manual team (sorter) Requirements: Male workers 1. Age 20-55 2. High mobility and flexibility preferred 3. Able to adapt to shift work Working Hours: Starting at 2:00 AM; midday shift from 12:30 PM to 10:30 PM Work Location: Fontana Salary: $18/hour for night shift, $17/hour for day shift No meals or accommodation provided. Transportation by coworkers' car, $10 round trip fee Pay Schedule: Payroll for the 1st to 15th is settled on the 20th of each month; payroll for the 16th to 31st is settled on the 5th of the following month. Contact number: 6269771733 9296267666 WeChat ID: zxm6269771733

Part-Time Hardware Technician Needed (JACKSONVILLE) Looking for a part-time hardware technician in the Jacksonville, FL area to handle break-fix calls for a Restaurant chain. Work is Monday thru Friday and work is ticket based. There will be a tier support path in case the issue needs to be escalated. The calls usually take 1hr to complete and we foresee a volume of about 10 calls per month. This is a 1099 contract opportunity.

Expertise and Functions Perform all facets of a continuous 24/7 Global Network Operations and Security Center monitoring Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity Support and service maintenance activities to include Change Management coordination during the assigned shift day/time Engage in all aspects of IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer Utilize communication skills, verbal and written, at both technical and senior/Executive management levels Understand Command level Management Speak clearly to diverse cultural audiences, VIPs, and dignitaries Perform as a section trainer and create lesson plans Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in management or other relevant discipline preferred Must have, or obtain within 6 months of hire, a current DoD 8570.01 IAT Level II Certification such as CompTIA Security+ CE Certification or higher    Experience: 2+ years of professional experience in the required task area    Preferred Experience:   Experience in metrics-based IT Operations and Maintenance (O&M) teams Experience with Remedy and SNMP monitoring tools (e.g., Solarwinds, Microfocus NNMi/HPOV, and Systems Center Operations Manager) Experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation Experience as a Windows/Linux System Administrator supporting a large Enterprise with knowledge of Microsoft Active Directory, Windows 2008/2012, Linux/UNIX Operating Systems, EMC Storage, Symantec NetBackup and SCCM Patch Management solutions Experience as a network engineer, including hands-on experience designing, implementing and managing network components including switches, routers, firewalls, and cryptographic devices Experience with Cyber-defense or information assurance, including experience with DISA mandated security tools to include Assured Compliance Assessment Solution (ACAS), Host Based Security System (HBSS), analyze results and create reports Experience with Network Operations in a network operations center or other 24x7x365 IT Operations environment Knowledge of IT Network Operations and connectivity devices that inter-relate with Public Key Infrastructure authentication and Information Security practices Knowledge of Cybersecurity principles and how to execute system/network security analysis Knowledge of Tier III Information Assurance practices, IT security governance, security administration, project management, logistics, and Cybersecurity compliance requirements Quality Assurance/Quality Control Inspection process knowledge Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $75,000 - 97,000 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

Logistics company hiring: San Francisco, Los Angeles, San Diego, need Cargo Van, self-provided vehicle for large 📦 delivery, daily income $360-600+, no exaggeration, more work more pay, long-term stable, serious inquiries only, must have legal status, issue 1099 at year-end, contact phone: 6269771733 9296267666 WeChat ID: zxm6269771733