Application Support Engineer

As a Technical Support Advisor you will be a trusted advisor to healthcare organizations and their patients, helping them overcome technology obstacles with their telemedicine offering. As a Technical Support advisor, you will ensure that our customers successfully connect to their patients through the eVisit platform. To enable this, you will be responsible for reviewing, analyzing, and monitoring audio/video connectivity and network performance data, and intervening in real-time to resolve technical issues.  The Advisor should be able to provide prompt, reliable, and accurate information to internal and external customers. They should maintain effective communications during telephone, email, and live chat conversations by adjusting to the pace and technical level of the customer. The Advisor will be responsible for ensuring total issue resolution in a timely manner, while maintaining the highest level of support quality possible for each individual situation. In addition, you'll need to collaborate with multiple departments to ensure product reliability and stability and innovate business practices that strengthen our quality assurance and issue resolution processes. You will also track and report metrics, adjusting strategy and tactics based on your analysis of outcomes.  Requirements Manage support ticket systems, ensuring that eVisit customers do not have any technical obstacles or blockers Manage customer business relationships by solving technical issues and escalating tickets accordingly Answer customer phone calls and respond to email and live chat communications to resolve common technical issues, business questions, and other concerns Identify, Validate, and Escalate potential bugs in the eVisit software Work cross-functionally to troubleshoot, escalate, and resolve technical issues, including managing cross-functional efforts for escalated issues and customer requests Engage customers to ensure successful use of the eVisit platform Provide first-line support and investigations of product and integrations issues, internal and external Master multiple customer and internal workflows Lead and assist with various Customer Success projects Minimum Qualifications: Excellent written and verbal communication skills 1 year of experience in a Technical Support role Advanced analytical and problem-solving skills Ability to analyze complex sets of data Ability to handle multiple tasks, set priorities, and meet deadlines Strong interpersonal and relationship-building skills Strong note-taking and documentation skills Self-starter and detail-oriented Ability to quickly learn new products Benefits Competitive salary Great benefits package including medical, dental, vision, HSA & FSA plans 401(k) Generous PTO plan, plus 12 paid national holidays Fun, collaborative environment where the company is working to define the future of telemedicine Excellent opportunity for professional growth

We are looking for a hands-on, reliable Field Technician to support our growing portfolio of POS clients across Massachusetts and surrounding areas. You will be responsible for on-site installations, troubleshooting, menu programming, and networking support for restaurant and retail environments. Ideal candidates have prior experience with point of sale systems (preferably SkyTab), are familiar with low-voltage wiring and networking basics, and can work flexible hours—including emergency on-call support when needed and are OK traveling to different sites with a days notice. Responsibilities: Install and configure POS systems, terminals, kitchen display systems, access points, and related peripherals Program and update menus (on-site and remotely) based on client-provided specs Provide remote and on-site troubleshooting for POS software, hardware, and network issues Terminate RJ45 ends and run Cat5e/Cat6 cabling cleanly through commercial spaces Mount and install access points, routers, switches, and network equipment Conduct pre-installation site surveys and post-install quality checks Travel to multiple client locations across MA and occasionally other New England areas Maintain clear communication with team and merchants before, during, and after each deployment Be available for emergency support requests outside normal hours, including evenings and weekends (as needed) Requirements: Minimum 3 years of hands-on experience with POS systems, IT support, or network installation Familiarity with POS products is strongly preferred Proficiency in basic networking concepts: static IPs, DHCP, port forwarding, SSIDs Ability to identify and resolve technical issues independently Skilled in crimping and testing RJ45 Ethernet cables Experience with mounting and positioning wireless access points Strong attention to detail and organizational skills Excellent customer service and communication abilities Reliable transportation and valid driver’s license (mileage reimbursed) Must be able to lift up to 40 lbs and work in commercial kitchens and retail spaces Additional Info: This role requires flexibility in hours and a willingness to be on call During non-installation windows, technician will assist with remote support, menu configurations, and back-end POS setup Tools and materials provided as needed To Apply: Email your resume and a brief paragraph about your experience with POS systems or IT/networking. Highlight any similar experience, or tell us about a time you solved a tricky install or support issue.

Title: Helpdesk Level 2 support Work Location : Cherry Hill, NJ Type : Full Time with our client Salary: Market + Benefits Requirements Job Responsibilities: Respond to incoming support requests in a timely and courteous manner. Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems. Document and track all support requests in a helpdesk ticketing system. Escalate complex issues to higher-level support staff as needed. Install, configure, and maintain software applications and operating systems. Perform regular maintenance tasks on hardware and software systems. Provide end-user training on software applications and systems. Communicate technical information to non-technical users in a clear and concise manner. Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues. Other duties as assigned. Education, Licensure & Certifications: Bachelor's degree in computer science or related field preferred. CompTIA A+ certification or equivalent experience required. Experience: 2+ years experience working in a helpdesk or technical support role. Tier 2 experience preferred. Benefits If Interested please send your updated resume to : rehana.j@two95intl.comand include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us. We look forward to hearing from you at the earliest.

CourtSmart, designs and installs advanced, audio/ video recording and presentation systems to courtrooms throughout the State of New Jersey and around the USA. Our technology uses AI in our courtroom solutions. We are looking for A/V professionals based out of our HQ in MA with vision and ambition to join our team and help us expand our reach in the courtroom digital recording market. Job Description: We are seeking full-time, on-premises, experienced Audio-Visual Support Technicians capable of working both independently and as part of a team. This is NOT a remote position but is a full-time position to install and support our government’s installations. Travel is required to locations within the US, and internationally from time-to-time. CourtSmart is a successful employee-owned business. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our employees. Job Responsibilities Include: • Primary job function is to provide remote support for installed AV installations. Previous experience in supporting AV installations is essential. This is NOT an entry level position. • Responsibilities will also include design, install and maintain multi-component hardware and software A/V systems including: digital recording systems, presentation systems, PA systems, AI real-time courtroom displays, multi-camera switching systems, video conferencing systems, etc. • Travel to sites for scheduled installations, site-visits, and support issues will be required. • Research, test and evaluate new A/V products (controls, DSPs, microphones, cameras, presentation systems) • Design and produce quotations for management approval to satisfy customer requests. Skills Required: • Understanding of A/V signal-flow and the ability to design, troubleshoot, and fine tune programing for DSPs and control systems • Basic knowledge of Crestron control system programming is a big plus. • Implementing and integrating video conferencing systems • Perform rack-builds on-site and in-house with cable management to industry standards • Ability to terminate standard A/V cables and wiring such as: XLR, ¼-Inch, BNC, and CAT5e/6, db9 pin serial, etc. • General knowledge in interacting with networks • Experience in remote AV support • Experience and DANTE certification a big plus We offer an excellent compensation/ benefit package including an ESOP retirement plan. Our company offers an exciting future for qualified candidates who will help us in our planned growth. This position requires the ability to pass background criminal checks through local and federal agencies as needed. Must be able to obtain a valid passport. **If qualified, please respond with the "reply" button in the upper left corner and attach your resume** CourtSmart Digital Systems is an equal opportunity employer headquartered in MA.

About Us  CorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health. With over 2000 employees across the world serving millions of users in over 100 countries, CorDx delivers rapid testing and point-of-care medical device solutions used in the detection of infectious disease such as COVID-19, pregnancy, drug abuse, biomarkers and more. CorDx is at the cutting edge of technology, artificial intelligence, and data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare.    The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to troubleshooting, issue tracking, escalation, documentation, customer support and reporting.  Responsibilities  1. Technical Support and Troubleshooting   Provide daily technical support, resolving hardware, software, and application issues. Track and document support requests, escalating when necessary.   2. Device Management and Maintenance   Install, configure, and maintain all company IT devices (e.g., computers, printers, mobile devices) to ensure smooth operation and extended lifespan.   3. User Account and Access Management   Manage employee accounts, including creation, permission assignment, and deactivation, ensuring access control aligns with security policies to protect company data.   4. Software Installation and Update Management   Oversee the distribution, updating, and compliance of software, ensuring all applications are secure and meet company standards.   5. Network Support and Security Protection   Monitor network security and stability (e.g., Wi-Fi, VPN), implementing firewalls and intrusion detection to prevent unauthorized access.   6. Email Security and Anti-Phishing Measures   Set up email security protections against phishing and spam attacks. Educate employees on safe email practices to reduce data breach risks.   7. Data Backup and Recovery   Conduct regular data backups and enable quick recovery in the event of device failures or data loss to ensure business continuity.   8. Information Security Compliance and Training   Ensure devices and systems meet security and compliance standards. Provide IT security training to employees to raise awareness of data protection practices.   9. Support IT Projects and Technology Deployment   Assist in IT project implementation, including system upgrades and new technology rollouts, ensuring projects are completed successfully.   10. Documentation and Reporting   Document technical support, device status, and security incidents. Regularly analyze and recommend improvements to enhance IT service quality.  Requirements Bachelor’s degree in information technology or computer science.  Proven work experience as a technical support engineer.  Knowledge of web services, API, and IP-based protocols.  Industry knowledge and/or experience relating to AI Knowledge of computer hardware and networking systems.  Good time management skills.  Good interpersonal skills.  Ability to troubleshoot complex hardware and software issues.  Excellent written and verbal communication skills.  Benefits Medical Insurance  Retirement Plan  Paid Time-Off  Opportunities for professional development and career advancement 

CourtSmart, designs and installs advanced, audio/ video recording and presentation systems to courtrooms throughout the State of New Jersey and around the USA. Our technology uses AI in our courtroom solutions. We are looking for A/V professionals based out of our HQ in MA with vision and ambition to join our team and help us expand our reach in the courtroom digital recording market. Job Description: We are seeking full-time, on-premises, experienced Audio-Visual Support Technicians capable of working both independently and as part of a team. This is NOT a remote position but is a full-time position to install and support our government’s installations. Travel is required to locations within the US, and internationally from time-to-time. CourtSmart is a successful employee-owned business. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our employees. Job Responsibilities Include: • Primary job function is to provide remote support for installed AV installations. Previous experience in supporting AV installations is essential. This is NOT an entry level position. • Responsibilities will also include design, install and maintain multi-component hardware and software A/V systems including: digital recording systems, presentation systems, PA systems, AI real-time courtroom displays, multi-camera switching systems, video conferencing systems, etc. • Travel to sites for scheduled installations, site-visits, and support issues will be required. • Research, test and evaluate new A/V products (controls, DSPs, microphones, cameras, presentation systems) • Design and produce quotations for management approval to satisfy customer requests. Skills Required: • Understanding of A/V signal-flow and the ability to design, troubleshoot, and fine tune programing for DSPs and control systems • Basic knowledge of Crestron control system programming is a big plus. • Implementing and integrating video conferencing systems • Perform rack-builds on-site and in-house with cable management to industry standards • Ability to terminate standard A/V cables and wiring such as: XLR, ¼-Inch, BNC, and CAT5e/6, db9 pin serial, etc. • General knowledge in interacting with networks • Experience in remote AV support • Experience and DANTE certification a big plus We offer an excellent compensation/ benefit package including an ESOP retirement plan. Our company offers an exciting future for qualified candidates who will help us in our planned growth. This position requires the ability to pass background criminal checks through local and federal agencies as needed. Must be able to obtain a valid passport. **If qualified, please respond with the "reply" button in the upper left corner and attach your resume** CourtSmart Digital Systems is an equal opportunity employer headquartered in MA.