Full Time Position Available! (Duluth)

As a knowledgeable and confident Enterprise Technical Support I, you focus on enhancing and simplifying the client experience. With a positive and patient attitude, you provide frontline assistance from their 24/7 operations center to business clients who subscribe to their voice, video, data and managed services. If this is something you would like to use to start your IT career then we can help. Cybersecurity, IT and Project Management training/certification scholarships with Fast-Tracked job placement are available through the U.S. Department of Labor. We have experts on staff who can walk you through the process. Grants and scholarships are available for individuals who are unemployed or underemployed as well as those who need to update their skills in high demand/high wage occupations to re-enter or advance in the workforce. If you are interested in beginning your Cybersecurity career and certification at NO COST, click on the link below. One of our student advisors will reach out to you shortly! https://yourit.lpages.co/tampa/

Description The IT Support Specialist's role is to ensure proper network and computer operations so that staff members can accomplish organizational tasks and agents can use the company’s network to conduct their business.   Given the high level of direct interaction with staff and agents requiring technical support, a strong customer service background is essential for success in this role. In this role, your duties will include network management, training our users in cyber security, manage and configure Microsoft 365 services, manage door access systems, manage the security Software, manage the Voice over IP platform, ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.  Responsibilities ·       Consulting with IT manager and other departments as required. ·       Provide support to all staff members via phone, remote connection or in person. ·       Provide support to all agents to ensure email connectivity, internet and printer access. ·       Visit all offices to provide support as needed. ·       Setup Audio and Video equipment for meetings and in conference rooms. ·       Troubleshoot email delivery issues. ·       Configure, manage and troubleshoot our cloud VOIP system. ·       Manage and configure Microsoft 365 services including SharePoint, Microsoft Teams and OneDrive. ·       Manage and keep up to date our asset management tool. ·       Manage and configure door access systems and cloud base alarm systems. ·       Setup, configure and troubleshoot desktop and laptops running Windows or Mac OS Operating systems. ·       Setup, configure and troubleshoot personal and office printers. ·       Setup emails on email clients and mobile devices ·       Record, track and document solutions for future problems ·       Manage the company's directory service platform. ·       Create and manage users and groups on other web services Including the company's directory. service platform, the antivirus platform, the asset management platform, the MDM platform, the SSO platform, the printer cloud platform, etc. ·       Backup and archive mailboxes and other data as required. ·       Configure, Manage and troubleshoot office networks. ·       Configure and upgrade printer’s cloud software ·       Configure and manage the MDM platform ·       Configure and manage the SSO platform ·       Configure and manage the ticketing system ·       Configure and manage email spam filter platform ·       Deploy training and phishing campaigns using our cyber security training platform. ·       Manage the antivirus platform and ensure all hosts are up to date. ·       Training end-users on hardware functionality and software programs. ·       Monitoring hardware, software, and system performance metrics. ·       Updating computer software, as well as, upgrading hardware and systems. ·       Keeping track of technological advancements and trends in IT. ·       Be available to provide support after hours and on weekends, as needed. ·       Perform other assignments as needed. ·       Asist Help Desk Specialist with daily operations as needed. ·       Perform other assignments as needed Requirements ·       1 year of experience as an IT support specialist. ·       Extensive knowledge of computer hardware, software, and networks. ·       Knowledgeable of Microsoft 365 services. ·       Knowledgeable of Zoom phone systems, Meraki systems, Falcon CrowdStrike platform, Fresh Service platform and Okta admin site ·       Experience in documenting processes and monitoring performance metrics. ·       Extensive application support experience. ·       Ability to conduct research into a wide range of computing issues as required. ·       Ability to absorb and retain information quickly. ·       Ability to present ideas in user-friendly language. ·       Highly self-motivated and directed. ·       Exceptional customer service orientation.     Job Type & Conditions   · Full time · Sitting for extended periods of time. · Driving using your personal vehicle to different offices · Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. · Lifting and transporting of moderately heavy objects, such as computers and peripherals. Benefits -          Medical, Dental, and Vision. -          401k -          A generous PTO and Holiday calendar. -          Start-up office environment. -          Growth potential. -          Training and development Job Type: Full-time MDLV, LLC dba ONE Sotheby's International Realty is an Equal Opportunity Employer; participates in E-Verify and conducts background checks.

CourtSmart, designs and installs advanced, audio/ video recording and presentation systems to courtrooms throughout the State of New Jersey and around the USA. Our technology uses Ai in our courtroom solutions. We are looking for A/V professionals based in our NJ office with vision and ambition to join our staff and help us expand our reach in the digital recording market. Job Description: We are seeking full-time experienced Audio-Visual Support Technicians capable of working both independently and as part of a team. This is a full-time position to install and support our government’s installations. Travel within NJ and surrounding areas is required and travel in other locations may be required from time to time. CourtSmart is a successful employee-owned business. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our employees. Job Responsibilities Include: • Primary job function is to provide remote support for installed AV installations. Previous experience in supporting AV installations is essential. This is NOT an entry level position. • Responsibilities will also include design, install and maintain multi-component hardware and software A/V systems including: digital recording systems, presentation systems, PA systems, AI real-time courtroom displays, multi-camera switching systems, video conferencing systems, etc. • Travel to sites for scheduled installations, site-visits, and support issues will be required. • Research, test and evaluate new A/V products (controls, DSPs, microphones, cameras, presentation systems) • Design and produce quotations for management approval to satisfy customer requests. Skills Required: • Understanding of A/V signal-flow and the ability to design, troubleshoot, and fine tune programing for DSPs and control systems • Basic knowledge of Crestron control system programming is a big plus. • Implementing and integrating video conferencing systems • Perform rack-builds on-site and in-house with cable management to industry standards • Ability to terminate standard A/V cables and wiring such as: XLR, ¼-Inch, BNC, and CAT5e/6, db9 pin serial, etc. • General knowledge in interacting with networks • Experience in remote AV support • Experience and DANTE certification a big plus We offer an excellent compensation/ benefit package including an ESOP retirement plan. Our company offers an exciting future for qualified candidates who will help us in our planned growth. This position requires the ability to pass background criminal checks through local and federal agencies as needed. Must be able to obtain a valid passport. **If qualified, please respond with the "reply" button in the upper left corner and attach your resume** CourtSmart Digital Systems is an equal opportunity employer headquartered in MA.

Position Overview: We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical environments. The ideal candidate has a strong background in cloud infrastructure, networking, and security technologies, with a preferred focus on HSMs, PKI, and key management systems. If you have a passion for solving technical challenges and delivering exceptional customer experiences, this is the perfect role for you. Key Responsibilities: Technical Troubleshooting and Support: Provide advanced troubleshooting and technical support for customer cloud environments. Analyze and resolve issues involving networking, system configurations, and application integrations. Serve as an escalation point for complex technical issues. Customer Engagement: Collaborate with customers to understand their technical environments and tailor solutions to meet their needs. Guide customers in best practices for deploying and managing cloud-based systems. System Analysis and Documentation: Diagnose performance issues in distributed environments. Document problem resolution processes, technical insights, and knowledge base articles. Collaboration: Work closely with engineering, product, and operations teams to address root causes of recurring issues. Contribute to the design and implementation of support tools and processes. Security Expertise: Support the implementation and management of Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and key management systems. Ensure compliance with security standards and protocols. Requirements Required: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 5+ years of experience in technical support or cloud engineering roles. Proficiency in troubleshooting cloud infrastructure (AWS, Azure, GCP). Strong knowledge of networking concepts, including TCP/IP, DNS, firewalls, and VPNs. Hands-on experience with Linux/Unix systems. Excellent problem-solving and communication skills. Preferred: Experience with Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and/or key management systems. CCNA certification or equivalent networking expertise. Familiarity with IT security frameworks and best practices. Experience with scripting languages (Python, Bash) and automation tools. Benefits Health, dental, vision, life, and short/long-term disability insurance Paid vacation, holidays, and sick leave Competitive compensation and opportunities for advancement Retirement plan with employer contribution match Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals One of San Antonio’s “Best Places to Work” for nine consecutive years This job is at our Bulverde, TX office

Position Summary: The role of the Helpdesk Technician requires an exceptional individual who possesses the ability to support both the human and technical sides of technology. The Helpdesk Technician will rely on excellent client service, problem solving, and communication skills to provide technical support in order resolve most day-to-day issues. Success in this role requires a well-rounded individual with a genuine enthusiasm for technology and keen interest in helping people achieve more through the careful adoption and support of information technologies. Major Responsibilities: • Provide remote helpdesk support, via phone, in person and through our ticketing system, for most issues related to desktop software, hardware and peripherals • First point of contact for all inbound client phone calls and tickets to the Help Desk • Maintain close contact and open communication with clients until an issue has been resolved • Work within our ticketing system to create detailed work logs and technical documentation • Triage and escalate complex issues to Systems Administrators, Engineers and Account Managers appropriately • Remotely provide hardware and software support, including the installation of new software and updates when required, across all supported sites • Proactively monitor client technology infrastructure to identify and resolve issues before downtime occurs • Conduct technical support in line with documented procedures; maintain hardware, software and network inventory, diagrams and related documentation as needed • Provide management with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems • Use communication channels to inform team of important issues and information which will help improve team performance Preferred Qualifications: • Associate’s Degree or Certification in IT related field or 2+ years of experience working in a technical support, helpdesk or IT support position • Experience working in a technical helpdesk role • Experience working successfully in a customer service role for 1+ years • Proven ability to install, upgrade, repair, move, and replace desktops, laptops and peripherals • Strong experience troubleshooting and resolving hardware, software, systems and network issues • Valid driver's license with reliable transportation Perks: • 401k retirement plan, health benefits, smartphone reimbursement, growth opportunities Reply to this post with your resume. This advertisement will remain posted until filled. For more information go to https://www.pavelcomm.com - We look forward to hearing from you.

Job Title: Data Center Technician Hiring Mode: Contract -TP Location: 1700 N. River Road in Douglasville, Georgia [ONSITE] Job Description: • Supporting data center engineers with on-site physical deployments • Racking, stacking, and cabling servers, power distribution units, and switches under the guidance of data center engineers • Replacement of server components such as CPU, RAM, drives and boards • Submitting RMA to equipment manufacturers, shipping and receiving gear to and from remote locations and vendors. • Work through assigned tickets and work requests effectively, performs basic diagnosis and repairs to hardware in line with internal SLAs • Assists data center engineers in debugging network, hardware, and Linux OS-related issues • Assists with asset management, tracks and monitors data center hardware and component inventory What We’ll Expect From You- • Hands-on experience with servers, hardware, and networking is preferred but not essential • Passionate about data center hardware and infrastructure • Interest in networking, hardware, and Linux OS • Excellent verbal and written communication skills, collaborative nature, and a friendly can-do attitude • Can perform a basic level of troubleshooting preferred but not essential • A strong desire and aptitude for solving problems • A valid driver’s license (must be comfortable with driving) • Willing to receive guidance from senior engineers and technicians • Ability to logically analyze and solve problems • Ability to be on your feet all-day • Ability to lift objects up to 50 lbs • Ability to be on-call outside of business hours for escalations as needed