Bell Attendant - Planters Inn - $500 Sign on Bonus (After 90 Days F/T)

About Us The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors. Our Values We Engage and We Listen We Care and We Own We Provide and We Ensure We Appreciate and We have Fun JOB OVERVIEW  The Bell Attendant/Valet is responsible for delivering excellent guest service by providing assistance with luggage, escorting guests to their rooms, parking and delivering guest vehicles, storing and securing guest vehicle keys, and ensuring a smooth check-in and check-out process. This position plays a key role in creating a welcoming and hospitable environment for guests while assisting with the overall guest experience during their stay.   ESSENTIAL JOB FUNCTIONS  Greet and welcome guests in a professional and friendly manner upon arrival  Assist guests with luggage, guiding them to their rooms and offering information about the hotel’s amenities  Provide assistance with transportation needs, including calling taxis, arranging shuttles, or assisting with valet parking  Parking guest vehicles in accordance with hotel policies  Delivering guest vehicles to the hotel loading area at the front of the hotel  Secure and store guest vehicle keys  Escort guests to their rooms, offering a brief introduction to room features and hotel facilities (e.g., Wi-Fi, dining, fitness center, etc.)  Ensure that all requests for amenities (e.g., extra pillows, towels, or specific room needs) are promptly fulfilled  Act as a source of information for guests, answering questions regarding local attractions, services, and hotel policies  Handle guest inquiries professionally, directing them to appropriate departments when necessary  Safely handle and store guest luggage before check-in or after check-out, ensuring that it is properly tagged and stored in a secure area  Retrieve and deliver luggage to rooms promptly when guests check in or out  Ensure the hotel entrance, lobby, and common areas are clean, well-maintained, and welcoming at all times  Report any maintenance or housekeeping issues to the appropriate department  Assist with guest check-in and check-out by helping guests with luggage and directing them to the appropriate areas  Assist guests with payment and billing inquiries in collaboration with the Front Desk team  Ensure the safety and security of guests and their belongings, adhering to hotel safety protocols  Assist in emergency situations by directing guests to exits or safe zones if necessary  Requirements ESSENTIAL QUALIFICATIONS  High school diploma or equivalent; some college preferred  Previous experience in a customer service role, preferably in a hotel or hospitality environment  Ability to lift and carry heavy luggage (up to 50 lbs)  Friendly and professional demeanor with excellent communication skills  Ability to maintain a neat, clean, and professional appearance at all times  Knowledge of hotel amenities, local attractions, and basic guest service procedures  Strong organizational and multitasking skills, with a focus on attention to detail  Ability to work flexible hours, including evenings, weekends, and holidays   PHYSICAL DEMANDS & WORK ENVIRONMENT  The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell.  The employee frequently is required to walk and climb or balance.  The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development