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Primary Duties and Responsibilities: Working in a fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for member issues and inquiries including complex problem resolution for MTA Internet, including DSL, email, totalWiFi and MTA Shield. This position performs advanced support of network troubleshooting, scheduling, managing network outages, and coordinating multiple departments while supporting a wide platform of corporate and customer owned equipment. Technical Support Agents schedule and support all Field Support Technicians to maximize productivity. They also act as the primary liaison between the customer, Support Center, Dispatch, Field Support Technicians, Engineering, Residential Sales Representatives, and other departments as needed. This position is responsible for assisting customers, providing information, meeting objectives, and handling administrative aspects of each customer contact. This position ensures the timely process through which customer problems are received, controlled, tracked, and resolved. This includes problem recognition, research, isolation, product and services recommendation, resolution/sale, and follow-up. TECHNICAL SUPPORT AGENT SPECIFIC TASK DESCRIPTION Provide professional, courteous, prompt, and accurate support to customers. Document, communicate, analyze, and troubleshoot reported problems. Determine proper solutions and guide customers through corrective actions. Respond to user questions and inquiries via telephone, email, web, or other communication methods. Monitor, follow up and communicate information to customers as appropriate. Provides coaching, training, guidance and mentoring for the new hire agents to develop skills and effectively support our customers. Support and review any Wi-Fi issues in customer premises and utilize tools to mitigate any service issues with MTA Provide managed support, troubleshooting and service configurations for MTA equipment and external customer owned and maintained devices. Simultaneously use a wide range of MTA’s application tools and procedures which are used to analyze and resolve customer and network problems, including remote desktop support. Enter, assign, and monitor issues in the on-line Trouble Ticket System while maintaining customer account integrity. Maintain a high level of familiarity with constantly evolving MTA’s products and services to allow for analysis, troubleshooting and sales processes. Support all Field Support Technicians. Refer unresolved service issues to the Business/Field Dispatch Triage team. Provide input for updating the Support Center information and knowledge database. Identify email issues, resolve suspensions, and coordinate efforts with contracted email company (NeoNova Systems). After trouble resolution, review, research, and make recommendations to supervisor for customer credit requests. Monitors trends of incoming calls and quickly recognizes, analyzes, and reports any geographical or service specific outages. Provides status updates to appropriate work groups in a timely manner. Provide a professional demeanor at all company events. Perform other duties as assigned. Required Qualifications: EDUCATION: High School Diploma or GED required IT Degree preferred MTA Helpdesk, Tech + , A+, Net+, MCP, MCSE or CCNA Certification preferred WORK EXPERIENCE: Six months experience in Support Center environment preferred. Achievement of the afore-mentioned specification may not be required if, in the opinion of the MTA hiring manager, a particular candidate possesses significant offsetting characteristics, such as past accomplishments, experience, education, or estimation of future potential. JOB QUALIFICATIONS (Knowledge, Skills, Abilities): Must be 18 years or older. Minimum six months of Internet and PC experience with advanced knowledge and understanding of networking and personal computing devices. This includes a strong knowledge in the principles and operations of computer systems and related peripheral equipment. Ability to type 45 words per minute highly desirable. Past System Administration experience strongly desired. Strong analytical and problem-solving skills. Ability to analyze and troubleshoot customer’s problems via, telephone, chat, email or other venues. Ability to maintain knowledge of current industry standards and keep up with new technology. Ability to communicate professionally, accurately, and effectively, both verbally, written, as well as on the telephone. Ability to understand and respond to user questions in an effective and courteous manner. Ability to convey technical procedures and directions in layman’s terms. Ability to multi-task in a high stress working environment while remaining fluid to the demands of our customers and internal agents. Ability to work and excel in a team environment. Advanced knowledge in all currently supported operating systems Android, iOS, Windows, Macintosh, Internet Explorer, Safari, Chrome, various Email clients, and connection programs. Advanced knowledge in personal computer operations, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office, Word, Excel, Access, PowerPoint, etc.). Advanced knowledge of Internet threats such as worms, virus’s, hacks, Trojans, hijackers that could affect our customer’s ability to utilize our product effectively. Strong understanding of how DNS, POP3, IMAP and SMTP function along with other various networking protocols and ports. Advanced knowledge of network LAN, WAN and Wi-Fi based technologies. Understanding of, sensitivity to and respect for the diverse economic, cultural and ethnic backgrounds of the company’s customer base. Must be able to pass Abilities assessment within 90 days of hire. Must obtain MTA and Tech + Certification within 90 days of hire. Must obtain Comp TIA A+ Certification within 1 year of hire. SUPERVISION: Under the general supervision of the Support Center Manager, follows guidelines and general direction to accomplish job duties. EFFECT OF ERROR: Errors in employee's normal work dramatically affects the perception of our customers. Errors may also produce substantial and negative impact (loss) of revenue. JOB SCOPE: The individual employee will perform a multiplicity of functions or professional procedures which go beyond repetitive operations. The tasks assume a greater complexity; they are likely to require creativity and a demonstration of vocational and/or professional initiative. These activities require a working knowledge of the operations of more than one section within a department. The ability to manage multiple tasks at the same time is essential. INDEPENDENT JUDGMENT: Job responsibilities are mostly non-routine and may involve communicating with several departments and external customers. Some problem solving requires considerable research and analysis. Independent judgment is critical. WORKING CONDITIONS: Incumbent is exposed to a standard office environment, including long periods of sitting in front of a computer monitor and utilizing a keyboard and mouse. The incumbent may also experience the occasional mildly unpleasant and stressful conditions such as unexpected outages and upset or unreasonable customers. MTA is an Equal Opportunity Employer. MTA offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here: https://mta.csod.com/ux/ats/careersite/4/home/requisition/836?c=mta

Azure Network engineer Location: Dallas, TX – Locals preferred - onsite Duration: Long Term Contract F2F Interview   Job Description: should be taking care of both Azure and on-prem network management, (Dallas based) •             Configure and manage virtual networks in Azure. •             Implement network security and access controls in Azure and on prem. •             Optimize network performance to troubleshoot network issues. •             Integrate on-premises networks with Azure. •             Azure networking: IP + Metadata + Configuration Management •             Network management tooling •             Network Alerting to configuration management •             Firewall mgmt. •             Troubleshooting the network issues •             Palo Alto Experience required

Job Summary: This role is on-site and responsible for supporting the organization’s computer systems, hardware and software and helping end users with technical issues submitted through the help desk. Duties and responsibilities: • Installs, configures, upgrades, and troubleshoots problems related to hardware, software, phones, and other equipment (e.g., printers) and systems. . Install and configure Digital Watchdog security systems • Troubleshoots Level 1 problems related to any aspect of network/telecommunications systems and PC’s. • Diagnose, tracks, resolves, and documents problems and resolutions. • Onboards new employees, issues equipment, and assists with workstation set-ups. Provisions system access and sets permission for employees based on department and position. • Supports end user training related to spam filtering. • Offboards employees; retrieves equipment, removes licenses and access from IT systems and business applications upon separation. • Uses internal and external knowledge bases and resources to research issues independently, escalate issues outside the technician’s level of knowledge and experience (including most server and networking issues, as appropriate) • Advises, trains, and assists users on how best to utilize systems. • Coordinates with outside IT consultants regarding systems and issues needing resolution. Qualifications: . Knowledge of Digital Watchdog security systems • Knowledge of iOS, Apple iPads, Square software and POS networks. • Knowledge of Windows 10/11 systems, Microsoft 365, email, and printers. • Ability to provide quality customer service and teamwork while managing multiple tasks and projects under competing deadlines. • Strong senses of discretion, urgency and confidentiality. • Knowledge of iOS, Apple iPads, Square software and POS networks. • Ability to monitor and edit website, as needed. • A knowledge of security systems, with substantial number of IP cameras and related network is a plus. • May be required to assist in the evening and/or weekends and travel occasionally. Will be required to work overtime hours at 4th of July and New Year’s Eve.

DNI/Creative IT Solutions is providing all systems administration and network engineering skill sets for the US Army's global email systems for the Defense Information Systems Agency (DISA). Install, configure, administer and maintain currently supported and subsequent versions of network offerings within a commercial cloud tenant construct. Create Standard Operating Procedures (SOP), and Tactics, Techniques, and Procedures (TTP), The contractor shall ensure all documents and reports are written and formatted properly. Monitor tenant performance utilizing cloud based monitoring and alerting software. Ensures that all projects they are supporting have the latest updates on and that government leadership is tracking any priority efforts that are not expected to meet mission timelines. The contract should be prepared to participate in high level briefings for workload they are supporting. All contractor actions must be done in accordance with official government guidelines to maintain compliance with all government policies and process. The contractor shall deliver Quality Assurance and Service Level Management project reports using Government owned data to perform and provide weekly, monthly, quarterly, and annual Quality Assurance (QA) reports. The contractor shall ensure projects follow government processes for assigning, categorizing, and documenting from start to completion. Maintain the current dashboard and implement necessary changes to report up to date metrics and analyses. The contractor shall have privileged access to a DISA information system, which shall have an ability and authority to control and change program files, and other users’ access to data. Evaluate and engineer highly available network solutions based upon customers’ requirements which are capable of meeting strict uptime requirements. Use the established change management process to provide changes in response to policies, security, or customer requests. Ensure compliance with Joint Task Force (JTF) directives for ports and protocols. Supported functions include but are not limited to installing, configuring, monitoring, operating, upgrading, patching, technical refresh, troubleshooting, deep packet inspection, network packet capture, quality assurance, and Return Material Authorization (RMA) network communications equipment. Ensure the migration and implementation efforts conform to the physical and logical infrastructure and security configurations (such as Access Control List (ACLs) and deny-by-default). Implementation and configurations of hardware or software devices and network functions to support new services and applications. Compliance with security controls, including, but not strictly limited to, providing confidentiality, integrity, and availability as well as government compliance with Security Technical Implementation Guidelines (STIG), Zero Trust and Defense in depth. Interact/coordinate with service desks, technical staff and customers to resolve technical problems or provide information. Perform backups IAW applicable regulations, policies and guidance and ensure backup failures are properly addressed. Provide callback and after-hours support. Work non-prime shift Requirements 5+ years of network engineering experience An active Secret security clearance is REQUIRED. Security+ certification is REQUIRED. Benefits This is a full time/permanent position with excellent benefits, and outstanding compensation including full medical, dental, 401K vacation and holiday pay. AAP/EEO Statement:  DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.  Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

A Grocery & Restaurant IT Manager's job description includes overseeing IT infrastructure for both grocery stores and restaurants, managing point-of-sale (POS) systems, ensuring network security, and supporting staff with technology issues. They are responsible for maintaining and upgrading hardware and software, IT projects, and often working with vendors to implement new technology solutions. This role requires a strong understanding of both retail and hospitality technology, including inventory management, payment processing, and operational software. Key responsibilities • Infrastructure management: Install, configure, and maintain hardware, software, and network infrastructure across multiple locations, including servers, computers, and networking equipment. • System administration: Manage and support POS systems, back-office software, and other critical applications used in grocery and restaurant operations. • Telephones &Payroll Clocks Repair and Maintenance: Manage phone systems, equipment for time clocks. Manage and support POS systems, back-office software, and other critical applications used in grocery and restaurant operations. • Technical support: Provide help desk support to staff, troubleshoot technical problems, and ensure all systems are running smoothly and efficiently. • Security and compliance: Implement and maintain IT security measures to protect sensitive data, including customer payment information and employee records. • Project management: Lead IT projects, such as system upgrades, new software rollouts, and technology implementations, from planning through completion. • Vendor management: Liaise with third-party vendors for hardware, software, and IT services, ensuring services meet business needs and are cost-effective. • Financial Reporting & Budgeting: Assist CFO with Financial reporting and data management, maintenance, & financial reporting, including planning for capital expenditures, maintenance costs, and operational expenses. Required skills and qualifications • Proven experience in IT management, with a strong understanding of networking, hardware, and software. • Advanced Excel and reporting knowledge required. • Experience with POS systems and other retail/hospitality technologies is often required. • Strong problem-solving, analytical, and troubleshooting skills. • Excellent communication and interpersonal skills, with the ability to train and support staff. • Ability to manage multiple priorities and projects simultaneously. • Understanding of data security principles and best practices. • Relevant certifications (e.g., CompTIA, Microsoft) can be beneficial.

Staff4Me is seeking a highly skilled and experienced Senior Systems Engineer to join our dynamic team. As a Senior Systems Engineer, you will be responsible for designing, implementing, and maintaining complex system infrastructures to support our business operations. Your expertise will be pivotal in ensuring the reliability, security, and performance of our systems, contributing to innovative solutions that enhance our service delivery. Responsibilities Design and implement system architectures that meet business requirements and ensure optimal performance. Manage and support the configuration, deployment, and maintenance of system infrastructures. Collaborate with cross-functional teams to integrate systems and applications effectively. Monitor system performance and troubleshoot issues to ensure continuous availability. Develop and maintain documentation for system configurations, processes, and procedures. Lead system upgrades and migrations while ensuring minimal disruption to business operations. Implement and enforce security protocols to protect sensitive data and systems. Mentor junior engineers and provide guidance on best practices and methodologies. Stay updated with industry trends and technologies to recommend enhancements and improvements. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in systems engineering or a related technical role. Strong understanding of system architecture, networks, and database management. Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure). Proficient in scripting and automation tools (e.g., PowerShell, Python). In-depth knowledge of security best practices and compliance standards. Excellent problem-solving skills and the ability to work under pressure. Strong communication and teamwork skills. Relevant certifications (e.g., CCNA, MCSE, AWS Certified Solutions Architect) are a plus. Benefits -Competitive salary and benefits package. - Opportunity for growth and career development. - Training and support to enhance technical and customer service skills. - Work in a dynamic and multicultural environment.