SJFD Hiring Public Safety Communication Specialists (911 Call Taker) (San José)

For additional details and to apply for this positions, visit: https://www.governmentjobs.com/careers/sanjoseca/jobs/5018811/public-safety-communications-specialist-san-jose-fire-department The application period for this position: July 24, 2025 - August 7, 2025 The Public Safety Communication Specialist position is a dynamic and integral link in the chain of public safety. Public Safety Communication Specialists serve a critical role in assuring that emergency services are delivered promptly and effectively. You will be provided with in-house training to develop the knowledge and skills necessary to perform the full range of job functions. Training includes classroom-based academic and on-the-job training. Pay and Benefits: Total salary of $91,837.20 to $111,602.40, including an approximate five percent (5%) ongoing non-pensionable pay Pensionable salary of $87,464.00 to $106,288.00 * Competitive retirement * Medical, dental, and vision insurance * Paid vacation and sick leave * Shift differential and bilingual pay * Tuition reimbursement * Annual uniform allowance not exceeding $500 (pending approval) Job Duties: * Answer 9-1-1 emergency and non-emergency calls for fire department and medical assistance * Obtain information from callers * Provide life-saving instructions to callers until responders arrive * Enter data into a computer-aided dispatch (CAD) system * Comply with call taking policies * Performing other related work as assigned Minimum Qualifications include: * Education: Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate). * Experience: One (1) year of experience working in public contact employment defined as customer service, a call center, or a closely related field where substantial face-to-face or over-the-phone contact was made with the public. * Acceptable Substitutions: Completion of the California Commission on Peace Officer Standards and Training Public Safety Dispatchers’ Basic Course may be substituted for the one (1) year of required experience. For more information about San José Fire Department Communications, visit: http://www.sjfd911.org