Craigslist
Front Desk Member Services Agent (nob hill)
The University Club of San Francisco, founded in 1890, is a private social club and boutique hotel located on Nob Hill in San Francisco.
As a Front Desk Agent at The University Club of San Francisco, you are the first point of contact for all members and guests walking through our doors. Our members and guests are the heart of the Club, and we’re looking for someone who can represent us with warmth, professionalism, and poise.
The ideal candidate provides exceptional customer service, engages confidently with members and guests, and communicates clearly and professionally over both phone and email. You should be organized, personable, and attentive—able to manage day-to-day responsibilities while addressing questions or concerns thoughtfully and efficiently.
This is a highly visible role that requires a polished presence, a positive attitude, and the ability to remain calm, focused, and solution-oriented in a detail-driven, guest-focused environment.
Available Shifts:
Wednesday-Sunday 3 pm - 11 pm
Key Responsibilities:
Greet members and guests warmly and professionally upon arrival
Deliver exceptional customer service to all members and guests
Manage room reservations, check-ins, and check-outs
Coordinate special requests, room assignments, and availability inquiries
Communicate room status updates with housekeeping and maintenance teams
Oversee room key system and apply suggestive selling techniques when appropriate
Accurately process payments, charges, and account postings
Monitor and respond to front desk emails and phone communications
Accept, log, and distribute packages and deliveries
Maintain lobby reader board and stay informed of Club activities and meetings
Adhere to all safety, emergency, and security procedures
Keep the front desk area clean, organized, and presentable
Complete daily opening and closing checklists
File Reciprocal Club letters of introduction promptly and accurately
Work independently and take initiative to resolve member or guest concerns
Communicate with housekeeping to ensure rooms are ready when guests arrive
Manage multiple tasks simultaneously, including fielding phone calls while assisting guests in person
Additional Requirements:
Must be comfortable working holidays (with bonus pay provided)
Strong multitasking and problem-solving skills
Preferred Qualifications:
1+ year of experience in hospitality (hotel, club, or resort)
Strong verbal and written communication skills in English
Proficient in Microsoft Word, Excel, and Outlook
Professional phone etiquette and attention to detail
Self-motivated, dependable, punctual, and team-oriented
Strong problem-solving skills and ability to stay calm under pressure
777 Stockton St #105, San Francisco, CA 94108, USA
$21/hour
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