Guest Services (Waipahu)

Job Summary: Serves as telephone support staff for sales and service departments. Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”. Essential Job Responsibilities: • Inbound and Outbound Calls - Answers all inbound Guest center calls – sales, service, parts, and body shop. Makes outbound calls inviting guests to the dealership and to recall guests, owners who have missed the first service. Contacts all no-shows to reschedule missed appointments, same day of missed appointment. Advises customers on special-order parts status, appointment reminders, and recall campaigns. • Customer Service – Provide an awesome Guest Experience and make CSI follow-up calls. • Works directly with service manager and service driver, personnel contacting customers for service opportunities. • Participates in Tony Group activities with product knowledge and informational sessions. Additional Responsibilities: Adhere to the Tony Group Standards • SMILE: be positive and respectful to everyone • GREET: greet everyone within five feet • HELP: help every guest or find someone who can • THANK: remember to always thank the guest • GOLD: Go for Gold (Grand Opening Look, Daily) Required Skills/Abilities: • Good verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent Customer service skills. Education and Experience: • High School Diploma or equivalent • One month of related experience. • Strong telephone skills required. Physical Requirements: Regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and distance vision.