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Negotiable Salary
2004 E Pacific Ave, Spokane, WA 99202, USA
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ShareExperienced Phone Repair Technician & Retail Sales Associate (Full Time) Location: Spokane, WA Business: WeConnect Wireless We will begin offering repairs in-store and need an experienced repair tech to work and train new techs. This is a new shop so when not busy with repairs the employee will work on the retail side of the store. WeConnect Wireless is seeking a skilled, patient, and customer-focused Phone Repair Technician to join our team. This is a full-time, in-store position that combines device repair, phone activation, and retail sales. We take pride in helping every customer — whether they’re coming in for a cracked screen, a new phone activation, or a service plan question. Our store serves a diverse community, and while customers can sometimes be challenging, we stay focused on providing respectful, solution-oriented service every time. About the Role You’ll repair a wide range of devices — from smartphones and tablets to laptops and gaming systems — while also helping customers activate new phones, set up service, and choose the right products. Success in this role means balancing technical skill with strong people skills and a genuine desire to help others. Key Responsibilities -Diagnose, repair and refubish phones and tablets -Perform screen replacements, charging port repairs, battery swaps, glass refurbishing and other repairs -Assist customers with new phone activations, SIM setup, Lifeline enrollments, and prepaid plans -Deliver excellent customer service — even when situations are stressful or customers are upset -Educate customers about devices, accessories, and service options to ensure satisfaction -Maintain a positive, professional attitude in all interactions -Keep the workspace clean, organized, and efficient -Manage inventory and assist with ordering parts and supplies -Stay up to date on new devices, tools, and repair techniques -Help train and support other team members when needed Qualifications -Technical training or certifications preferred but hands on experience may substitute for official training programs -Experience repairing smartphones & tablets -Excellent customer service and communication skills — must be calm, patient, and professional under pressure -Strong computer literacy (Microsoft Office, email, and POS systems) -Retail or wireless sales experience preferred -Reliable, organized, and detail-oriented -Ability to work both independently and as part of a team Requirements -Level 2 Technician Experience or greater -Familiarity with device unlocking, IMEI tools, or diagnostic software -Understanding of inventory control and vendor ordering systems Compensation Pay will be based on experience and qualifications. Candidates must submit a resume for consideration — this position is available for immediate hire.
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Kingsbridge Ave &, W 231st St, Bronx, NY 10463, USA