Customer Service Representative

LOCATION AREA: Dallas | Oak Lawn - Turtle Creek SCHEDULE: Part-Time | Weekends Available shifts: Morning shift | Saturday and Sunday 7:00 am - 3:00 pm Afternoon shift | Saturday and Sunday 3:00 pm - 11:00 pm Pay rate: $18 - $20   ABOUT US Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy.  ABOUT THE ROLE  Requires a self-motivated, outgoing, detail-oriented, customer service and customer-focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking-in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision. These include multi-tasking, e-mailing, telephone etiquette, taking and communicating important messages, learning, and using resident, guest and vendor names and using them consistently. Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.   WHAT YOU'LL DO  •    Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members. •    Identifies and clarifies the residents’ needs and desires.  Answers questions and provides solutions. •    Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management. •    Assists residents in scheduling access for authorized vendors to provide services within units. •    Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential. •    Able to understand and react quickly and effectively to any emergency. •    Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager. •    Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. •    Accurately maintains daily shift notes into Building Link system. •    Receives packages & deliveries and logs in Building Link system, organizes packages for delivery and delivers to residents as schedule permits. •    Responds to resident concerns and complaints in a professional and caring manner. Follows up and tries to resolve all such concerns and complaints. Elevates issues to Lead Concierge or AGM if necessary/appropriate. •    Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests. •    Performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge. Requirements EDUCATION/EXPERIENCE  High school diploma or equivalent    WHAT YOU NEED TO SUCCEED  Physical demands include the ability to lift 30-50lbs. Standing, sitting, and walking. Ability to work at a personal computer, as well as talking on the phone, for extended periods of time. Ability to quickly and easily navigate the building as required to meet job functions. Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately. Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building, Ability to respond to emergencies promptly. Communicate, receive and exchange ideas and information using both spoken and written word. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Collections Account Manager          Do you have a background in management, sales, customer service, customer retention, call center, collections, or a related field?  Would you enjoy earning a great income while helping customers with an industry-leading credit program? Growing national automotive consumer finance company! Collections Account Manager career opportunity! Rewards for Collections Account Manager:                   $18.00 -$22.00 hour + monthly bonus up to $2,000.00! Annual compensation: $50,000.00 - $70,000.00 Great benefits & paid time off Career growth to Manager or Specialist Industry-best customer program 36 years in business Growing national company      Responsibilities for Collections Account Manager:                 Collections account management Assist with lending/credit origination   Help ensure branch compliance   Demonstrate a high level of customer service  Work with consumer finance software Attend ongoing training classes       Hours for Collections Account Manager:                 Full-time (40 hours) 100% onsite No Sundays Work most Saturdays (shorter day) with a weekday off Location hours: Monday - Friday 9-7, Sat 9-4 Shifts will vary Overtime as needed (OT pay) Collections Account Manager Requirements:                 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or related experience Good communication, computer & customer service skills Able to work the hours listed & 100% onsite Able to pass a background check   Keywords: Collections, Customer Retention, Call Center, Collection, Consumer Finance, Credit, Lending, Account Management, Portfolio Management

Do you enjoy working with children? Love putting a smile on a child’s face? If so, we have an opportunity for you!   The CAC/YAC Attendant provides peace of mind to our members by ensuring that their children have fun in a safe and supervised environment during their visit, while they enjoy East Bank Club services. Part Time Schedule: Tuesday: 8:30 AM-1:00 PM & 2:00-7:00 PM (This is a split shift- As Is) Saturday: 8:00 AM-1:00 PM Sunday: 8:00 AM-3:00 PM Rate of Pay: $18 per hour. This role is considered entry-level Job Responsibilities: Monitor and observe children at all times to ensure their safety. Implement and lead children’s activities, including simple crafts, story-time, and sing-alongs as assigned by the manager or team leader. Change diapers as necessary and assist children in the washroom. Greet members upon entry and communicate child’s activities and incidents upon pickup. Maintain cleanliness of CAC & YAC, including washing and disinfecting tables, toys, games, supplies, etc. Accurately schedule reservations, check members in and out, and complete cancellations as necessary. Create engaging activities for children on a weekly basis. Add relevant notes to member accounts and complete incident reports within 24 hours. Attend Children’s Programs meetings and all other mandatory training, including CPR and First Aid. All other duties as assigned by management. Attend Children’s Programs meetings and all other mandatory training, including CPR and First Aid. Book reservations Answer phones calls as needed Requirements Must be authorized to work in the USA. We use E-Verify. Experience working with children is required. Experience in childcare or a background in education is preferred. Ability to multitask, work well under pressure, and being able to work in a fast-paced environment. Must be able to provide outstanding customer service skills.  Must be CPR/First Aid certified or obtain certification within 30 days of hire. Must be able to lift and carry up to 50 lbs, kneel, and stand for sustained time periods. Effective and clear verbal and written communication skills. Occasional evening availability. Benefits Time Off & Retirement Paid Time Off 401(k) with company match up to 3% Value Sharing (Profit sharing) Holiday Bonus Paid Parental Leave Health & Wellness: Comprehensive health, vision, and dental insurance HSA and FSA enrollment options Short- & Long-Term Disability options Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage Long-Term Care options: Coverage up to 50% of annual income Accident and Critical Illness Insurance EAP (Employee Assistance Program) Pet Insurance through MetLife Employee Perks: Free workout privileges Employee discounts in the Pro Shop, Spa & Salon services and in the Market Parking and transit benefits (pre-tax deduction) Access to Tickets at Work discounts Tuition reimbursement Diversity, Inclusion, and Belonging Matters: East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds. East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.

Do you have a passion for making people smile? Love providing outstanding customer service? Enjoy meeting new people? If so, we have an opportunity for you! The Club Receptionist, aka “Director of First Impressions,” is responsible for greeting, supporting, and ensuring members are checked into the club with a smile! This individual will be the first point of contact for members and is responsible for partnering with multiple departments to ensure members' concerns are handled in a timely manner. Pay Rate: $18.00 per hour Part-time Schedule: Monday: 4:45am-1:15pm Friday: 4:45am-1:15pm Sunday: 1:00-9:00pm Job Responsibilities: Welcome all individuals into the club; assist members, guests and vendors as needed Monitoring and carrying out accurate check-in procedures for all members, guests, and employees. Exhibit excellent customer service skills at all times Complete job duties at times multitasking Maintain a clean and organized workspace for the reception associates Re-route calls and alert various departments on visitors and guests Handle difficult situations in a calm manner while remaining professional Communicate effectively with team members and management Requirements Must be authorized to work in the USA. We use E-Verify Similar experience preferred Great communication skills with the ability to handle difficult situations Must be available to work various shifts (early mornings, late evenings, and weekends) Must be able to work well in a team setting Great organizational and time management skills The physical demands include, but are not limited to, standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching and bending Benefits Time Off & Retirement Paid Time Off 401(k) with company match up to 3% Value Sharing (Profit sharing) Holiday Bonus Paid Parental Leave Health & Wellness: Comprehensive health, vision, and dental insurance HSA and FSA enrollment options Short- & Long-Term Disability options Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage Long-Term Care options: Coverage up to 50% of annual income Accident and Critical Illness Insurance EAP (Employee Assistance Program) Pet Insurance through MetLife Employee Perks: Free workout privileges Employee discounts in the Pro Shop, Spa & Salon services and in the Market Parking and transit benefits (pre-tax deduction) Access to Tickets at Work discounts Tuition reimbursement Diversity, Inclusion, and Belonging Matters: East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds. East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.

The receiver is responsible for filling all requisitions completely. Proper receiving of all incoming deliveries. Proper stock rotation of all products. Pay Rate: $19.00 per hour. This role is considered entry-level. Responsibilities include: Fill all requisitions properly and in a timely fashion Follow proper receiving guidelines for all incoming deliveries Inform supervision of any shortages on deliveries and requisitions Keep area neat and orderly, products properly labeled, dated and rotated - Coolers clean and organized Bundle cardboard boxes Take out garbage Keep area clean and organized Check beer kegs and soda All incoming deliveries should be: temperature checked, visually inspected, weighed/counted and each and every box open and inspected. Quality check (taste) all melons and fruits All other job duties as assigned by management. Requirements Must be authorized to work in the USA. We use E-Verify. Dependable High volume experience Previous issuing receiving experience Grocery or Restaurant experience Benefits Time Off & Retirement Paid Time Off 401(k) with company match up to 3% Value Sharing (Profit sharing) Holiday Bonus Paid Parental Leave Health & Wellness: Comprehensive health, vision, and dental insurance HSA and FSA enrollment options Short- & Long-Term Disability options Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage Long-Term Care options: Coverage up to 50% of annual income Accident and Critical Illness Insurance EAP (Employee Assistance Program) Pet Insurance through MetLife Employee Perks: Free workout privileges Employee discounts in the Pro Shop, Spa & Salon services and in the Market Parking and transit benefits (pre-tax deduction) Access to Tickets at Work discounts Tuition reimbursement Diversity, Inclusion, and Belonging Matters: East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds. East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.

About Circles Culture:   The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect, and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.   Position Overview:   Circles is seeking individuals who are truly passionate about hospitality. This position is tailor-made for those who thrive on interacting with others and delivering exceptional customer service. Join our Greet Hub team, conveniently situated at our client's stunning office space in the Tyson's Corner area. We highly encourage polished, sociable, well-organized, and tech-savvy individuals who can provide top-notch customer service and genuinely embrace the hospitality culture to apply! If you like everything about working in hotels and hospitality except the hours, this is the perfect role for you!   *This position is eligible for a sign-on bonus of $1000.00 after successful completion of 90-days of employment!* We are currently seeking an individual who is interested and available Monday through Friday from 5:30am - 2:00pm M-F, no nights or weekends! Must have your own reliable vehicle to report to your scheduled shift at 5:30AM. Compensation is hourly, starting at $19 per hour. Requirements Job Responsibilities:    Have a true passion for helping people through the services we provide and making a positive difference in the lives of the people you interact with day to day. You will perform services such as:  Provide uncompromising service to employees by arranging personal and convenience services;  Issue facility access cards to employees, assist with scheduling meeting rooms, assist administration or other departments on various tasks;  Perform general information research on products and services;  Research and assist with personal travel, gift recommendations, event planning, household service requests;  Assist with booking travel services including car and hotel suggestions and make reservations;  Assist with coordinating relationships with local vendors to promote additional onsite services for employees such as, dry cleaning, auto detailing and massage therapy;  Hit monthly targeted goals assigned by the manager;  Accountable for entering all documented data daily in the Circles record tracking system  Promote meaningful relationships through engaging and informed conversation with employees via face-to-face interaction, phone, and email;  Maintain a general understanding of events occurring in the building and local area;  Respond to employee requests in a professional, courteous, and timely manner, without exception;  Collaborate on innovative ideas and initiatives with team members and your manager;  Able to adapt to schedule changes as needed to ensure appropriate staffing of desk;  Consistently provide best in class customer service in a fast paced, structured environment;  Handling facilities requests;  Greeting vendors/employees;  Helping with set-up and breakdown of event registration tables;  Ordering/delivering personal celebratory catering; and  Ensuring common space cleanliness.  Requirements  Manage and prioritize multiple tasks daily  Must have 2-3 years of hospitality or related experience  Excellent written and oral communication skills  Ability to adhere to schedule  Active listening  Desire for continuous learning  Flexibility to adapt to changing tasks/priorities  Reliable transportation  Proficient in Microsoft Word and PowerPoint    Benefits Medical, dental, vision insurance starting the first day of the month after hire Long-term and short-term disability insurance paid for by Circles 401k with match Life insurance paid for by Circles Generous PTO policy - Accrue up to 15 days during your first year Paid holidays One paid day off per year to volunteer Access to discount programs Four-week paid sabbatical every five years HSA/FSA account eligibility Access to Employee Assistance Program Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities