Medical Science Liaison (Chicago) - Job ID: MSLC

The Director of Clinical Research Success will report directly to the VP of MedTech and will be responsible for overseeing the success and satisfaction of our ResearchPRO customers. This role is primarily focused on engaging with research sponsors and investigator sites, enabling successful research studies that drive publication and efficacy, expanding study growth within these partnerships, and reducing customer churn. The Director of Clinical Research Success will be a strategic thinker with in-depth knowledge of clinical research, best practices for utilizing patient-reported outcomes within studies, proven customer success management skills to grow and retain customers, and the ability to lead a team to achieve exceptional customer outcomes. Clinical Research Strategy & Customer Success Develop and execute a research success strategy aligned with PatientIQ’s MedTech and ResearchPRO business objectives. Drive best practices for research implementation, stakeholder engagement, and issue resolution. Define and track key performance metrics, including study activation, investigator onboardings, subjects enrolled, customer satisfaction, and retention. Support expansion within existing research partnerships by identifying growth opportunities. Develop deep product technical understanding. Customer Engagement & Study Support Serve as the primary point of contact for research sponsors, CROs, and investigator sites, ensuring seamless collaboration. Oversee study implementation, proactively addressing risks and ensuring successful execution. Lead research training programs and best practice initiatives to enhance study efficiency. Act as the escalation point for study-related challenges, coordinating with internal teams to resolve complex issues. Collaborate with internal and external stakeholders to help customers extract and interpret actionable study insights. Performance & Process Optimization Monitor research customer health metrics to identify trends and areas for improvement. Implement data-driven strategies to improve study execution, engagement, and satisfaction. Partner with sales, product, and marketing teams to enhance the research customer journey and address cross-functional challenges. Advocate for MedTech and ResearchPRO customer feedback to drive platform enhancements and service innovation. Ensure all studies adhere to relevant regulatory and compliance guidelines. Team Leadership Lead, mentor, and develop a team of clinical research managers to drive customer success and study excellence. Establish and maintain a customer-first culture, ensuring team alignment with research success goals. Oversee account planning, study documentation, and execution workflows within HubSpot and other internal tools. Foster continuous learning and professional development within the research success team. Salary Band: $140,000 - $160,000 Requirements 7+ years of experience in clinical research, preferably with exposure to sponsor, CRO, and/or site roles. Proven success in customer-facing roles — confident communicator, responsive, and calm under pressure. Strong grasp of patient-reported outcomes (PROs) and their application in research studies. High technical aptitude — ability to quickly learn and translate software capabilities into practical research workflows. Experience mentoring or managing team members preferred. Strong organizational skills and comfort managing multiple projects and stakeholders. Benefits Unlimited vacation policy & flexible work from home policy Health, dental & vision insurance Life insurance, short-term, and long-term disability Company 401k plan New company computer and other office essentials Remote-first team, with the perk of an office when you prefer it Why Join Our Team? PatientIQ was recently selected as one of the top 50 "Best Small Companies to Work For in Chicago," and we pride ourselves on our team culture and shared passion for working together to solve meaningful problems in health care to improve patient lives. Check out a few of our benefits below: Great Benefits - top-notch health, dental, and vision insurance. Additional perks available, including 401 K. We are Mission Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes. True Idea Meritocracy - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this. Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up. World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that. Fast Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.

Metro Infusion Center/Metro Infectious Disease Consultants is seeking a Full-Time Clinical Research Coordinator who will be responsible for providing non-clinical support in the operations and monitoring of clinical trials. The Research Coordinator will analyze and evaluate clinical data gathered during research while ensuring compliance with protocols and overall clinical objectives. Responsibilities assigned to individuals can and will change at any time at the discretion of management or the supervisor. Schedule: Monday-Friday 8:30am-5:00 pm in-person in Decatur, GA Duties: Develop operational procedures to implement protocols. Enter data proficiently and accurately into a data capture system for sponsors and contract research organizations to monitor. Provide ready access to all experimental data for the Faculty Researcher and/or supervisor. Request or acquire the equipment and supplies necessary for each project. Set up, calibrate, and maintain laboratory and/or field research equipment, as specified by the requirements of the study. Provide all necessary regulatory documentation and maintenance for a clinical trial. Assist Clinical Research Associates that are monitoring each study (on and off-site). Invoice for payments associated with the clinical trial budget. Maintain investigational product logs, temperature logs, and other aspects of the pharmacy binder. Travel to field sites to collect and record data and/or samples when needed. Ship lab samples while following regulations and protocols when needed. Attend project meetings and communicate with fellow staff through email and phone calls. Responsibilities assigned to individuals can and will change at any time at the discretion of management or the supervisor. Qualifications: High school diploma required Bachelor's Degree preferred Proof of current vaccinations, including recommended boosters, commonly required for those working with immunocompromised patients, including measles, mumps, rubella, varicella, hepatitis A & B, influenza, and COVID-19. Requests for accommodations/exceptions will be considered on a case-by-case basis, consistent with applicable laws. Requirements High school diploma required Bachelor's Degree preferred Proof of current vaccinations, including recommended boosters, commonly required for those working with immunocompromised patients, including measles, mumps, rubella, varicella, hepatitis A & B, influenza. Requests for accommodations/exceptions will be considered on a case-by-case basis, consistent with applicable laws. Benefits 401(k) Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance

Ascendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare Disease and Oncology.  Here at Ascendis, we pride ourselves on exceptional science, visionary leadership, and skilled and passionate colleagues.  Guided by our core values of Patients, Science, and Passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs.  Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills.   We are looking for a Medical Science Liaison who is the external facing scientific expert in Medical Affairs at Ascendis Pharma that communicates confidently about our products using clinical and scientific expertise.  The Medical Science Liaison is responsible for identifying and developing relationships with key opinion leaders (KOLs) and educating all healthcare providers about the disease states and products in the Ascendis Pharma endocrinology pipeline. The position is remote and reports to the Director, Field Medical Team. Key Responsibilities Serve as the field-based external facing medical representation of Medical Affairs Create awareness of Ascendis Pharma in the endocrinology community and communicate the potential of TransCon technology to transform the practice of endocrinology Maintain high level of medical expertise to support the portfolio/pipeline and relevant disease states (e.g., bone and growth) Provide medical/scientific presentations to both internal and external audiences Identify key opinion leaders (KOLs) and key organizations (e.g. professional associations, patient advocacy groups) for disease states within a geography Identify the scientific needs of healthcare providers (HCPs), researchers, and patient advocates important to patient care within a geography Develop and maintain a KOL engagement plan that foster collaborative relationships within geography Capture external insights about the disease state, Ascendis portfolio and pipeline, and competitors and communicate to internal stakeholders in a timely and effective manner  Build strong relationships with internal colleagues (e.g., Market Access, Marketing, and Sales) by providing medical expertise and support as needed Collaborate with Medical Outcomes Scientific Liaisons (MOSLs) to support regional deliverables (e.g., scientific support, internal/external presentations) Participate with the development and implementation of the Field Medical Team strategic goals and objectives Provide scientific support at medical congresses to include participation in clinical data presentations, scientific exchange at the medical affairs booth, and internal or external meetings Provide internal onboarding and ongoing medical training for commercial and medical colleagues Engage with external researchers as a primary contact with interest in investigator-initiated trials (IITs) Support clinical trial operations to ensure success with planned and ongoing clinical trials to include identifying, supporting, and regularly engaging clinical trial investigators, and sites. Participate in patient find activities as needed.   Document all relevant activities in the CRM platform Ensure understanding of and maintains compliance with department and corporate policies and procedures Requirements MD/PhD/PharmD or equivalent Minimum 5+ years of pharmaceutical experience as a medical science liaison required Pediatric endocrinology, endocrinology or rare disease experience preferred Must be outgoing and appreciate the opportunity to interact with healthcare providers and researchers Must have an incredible passion for patients Strong oral and written communication skills with a high capability to understand and effectively communicate scientific and clinical information in virtual and live settings is required Collaborates with a wide range of people to achieve results Ability to work autonomously to organize and prioritize one’s own work schedule Ability to make decisions which have a significant impact on the department’s credibility, operations, and services Ability to create materials such as reports and presentations and to present/speak to both internal and external groups Must live near major airport hub within geography Must possess a valid driver’s license in the state of residence; must possess and maintain a satisfactory driving record Estimated travel ~50-75% Salary range: $175-190k/year A note to recruiters: We do not allow external search party solicitation.  Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed.  If this occurs your ownership of these candidates will not be acknowledged. Benefits 401(k) plan with company match Medical, dental, and vision plans Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance Company-provided short and long-term disability benefits Unique offerings of Pet Insurance and Legal Insurance Employee Assistance Program Employee Discounts Professional Development Health Saving Account (HSA) Flexible Spending Accounts Various incentive compensation plans Accident, Critical Illness, and Hospital Indemnity Insurance   Mental Health resources Paid leave benefits for new parents

Ascendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare Disease and Oncology.  Here at Ascendis, we pride ourselves on exceptional science, visionary leadership, and skilled and passionate colleagues.  Guided by our core values of Patients, Science, and Passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs.  Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills.   We are looking for a Medical Science Liaison who is the external facing scientific expert in Medical Affairs at Ascendis Pharma that communicates confidently about our products using clinical and scientific expertise.  The Medical Science Liaison is responsible for identifying and developing relationships with key opinion leaders (KOLs) and educating all healthcare providers about the disease states and products in the Ascendis Pharma endocrinology pipeline. The position is remote and reports to the Director, Field Medical Team. Key Responsibilities Serve as the field-based external facing medical representation of Medical Affairs Create awareness of Ascendis Pharma in the endocrinology community and communicate the potential of TransCon technology to transform the practice of endocrinology Maintain high level of medical expertise to support the portfolio/pipeline and relevant disease states (e.g., bone and growth) Provide medical/scientific presentations to both internal and external audiences Identify key opinion leaders (KOLs) and key organizations (e.g. professional associations, patient advocacy groups) for disease states within a geography Identify the scientific needs of healthcare providers (HCPs), researchers, and patient advocates important to patient care within a geography Develop and maintain a KOL engagement plan that foster collaborative relationships within geography Capture external insights about the disease state, Ascendis portfolio and pipeline, and competitors and communicate to internal stakeholders in a timely and effective manner  Build strong relationships with internal colleagues (e.g., Market Access, Marketing, and Sales) by providing medical expertise and support as needed Collaborate with Medical Outcomes Scientific Liaisons (MOSLs) to support regional deliverables (e.g., scientific support, internal/external presentations) Participate with the development and implementation of the Field Medical Team strategic goals and objectives Provide scientific support at medical congresses to include participation in clinical data presentations, scientific exchange at the medical affairs booth, and internal or external meetings Provide internal onboarding and ongoing medical training for commercial and medical colleagues Engage with external researchers as a primary contact with interest in investigator-initiated trials (IITs) Support clinical trial operations to ensure success with planned and ongoing clinical trials to include identifying, supporting, and regularly engaging clinical trial investigators, and sites. Participate in patient find activities as needed.   Document all relevant activities in the CRM platform Ensure understanding of and maintains compliance with department and corporate policies and procedures Requirements MD/PhD/PharmD or equivalent Minimum 5+ years of pharmaceutical experience as a medical science liaison required Pediatric endocrinology, endocrinology or rare disease experience preferred Must be outgoing and appreciate the opportunity to interact with healthcare providers and researchers Must have an incredible passion for patients Strong oral and written communication skills with a high capability to understand and effectively communicate scientific and clinical information in virtual and live settings is required Collaborates with a wide range of people to achieve results Ability to work autonomously to organize and prioritize one’s own work schedule Ability to make decisions which have a significant impact on the department’s credibility, operations, and services Ability to create materials such as reports and presentations and to present/speak to both internal and external groups Must live near major airport hub within geography Must possess a valid driver’s license in the state of residence; must possess and maintain a satisfactory driving record Estimated travel ~50-75% Salary range: $175-190k/year DOE Benefits 401(k) plan with company match Medical, dental, and vision plans Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance Company-provided short and long-term disability benefits Unique offerings of Pet Insurance and Legal Insurance Employee Assistance Program Employee Discounts Professional Development Health Saving Account (HSA) Flexible Spending Accounts Various incentive compensation plans Accident, Critical Illness, and Hospital Indemnity Insurance   Mental Health resources Paid leave benefits for new parents A note to recruiters: We do not allow external search party solicitation.  Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed.  If this occurs your ownership of these candidates will not be acknowledged.

Full Time Female Specimen Collector   Location: Beachwood, Ohio Schedule: Full Time, Monday-Friday 8:00am-4:00pm Seeking: Female candidates required for observed collections of gender identified male/female patients.   Help make a positive impact in your community!  Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use of prescription medications and illicit drugs supporting improved clinical decision-making as part of treatment for millions of Americans with chronic pain, mental illness, and substance use disorders.   The Specimen Collector is a key role at Millennium Health.  As our representative, this position provides exemplary care and exceptional customer service to patients, clinicians, and our laboratory.   As a Specimen Collector:  Collect patient urine and/or oral fluid (saliva) specimens  Process and package collections for shipping Serve as an intermediary between the practice / clinic and the laboratory  Record patient information, physician order details, and pertinent laboratory information Resolve specimen concerns with billing or patient information in ordering portal Order and maintain collection supplies inventory onsite  Observe collection for Millennium Health specimens (when applicable) Driving from/to multiple facilities may be required Requirements Ideal Candidate:   6+ months of experience as a specimen collector or 1+ years of experience in the medical field, directly supporting patients preferred 2+ years of customer service experience can be considered in place of medical experience Demonstrated ability to navigate a smart phone and computer required Valid driver’s license required Medical insurance/billing and/or familiarity with medications/diagnostic codes is a plus Ability to ensure HIPAA, HiTrust, Confidentiality and Compliance policy, procedures, and standards are always adhered to.  Ability to ensure administrative, physical and technical cyber security controls are always adhered to High School diploma or equivalent required Physical requirements: sitting 60%, walking 20%, standing 20%, lifting up to 20 lbs. Millennium Health is a CLIA Certified and CAP Accredited specialty laboratory. We partner with a trusted and accredited background screening provider, to conduct pre-employment background checks. As part of our screening process, we will review the following: • National, federal, and county criminal history • Global watchlist search • Social Security Number (SSN) trace • FACIS (Fraud and Abuse Control Information System) Level 3 search • SAM (System for Award Management) and OIG (Office of Inspector General) exclusions • Education verification • Driving record (Motor Vehicle Report) • 5-panel urine drug screening All employment offers are contingent upon the successful completion of this background check. Offers may be rescinded if the results do not meet the standards established for the position. Benefits Benefits Offered:   Medical, Dental, Vision, Disability Insurance  401k with Company Match   Paid Time off and Holidays  Tuition Assistance  Behavioral and Health Care Resources    Salary Range:  $18-21/hr. Salary offered is dependent on qualifications, experience, and geographical location.   Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.    Millennium Health is an Equal Opportunity/Affirmative Action Employer and E-Verify participant. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.  https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm 

Full Time Female Specimen Collector   Location: Beachwood, Ohio Schedule: Full Time, Monday-Friday 8:00am-4:00pm Seeking: Female candidates required for observed collections of gender identified male/female patients.   Help make a positive impact in your community!  Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use of prescription medications and illicit drugs supporting improved clinical decision-making as part of treatment for millions of Americans with chronic pain, mental illness, and substance use disorders.   The Specimen Collector is a key role at Millennium Health.  As our representative, this position provides exemplary care and exceptional customer service to patients, clinicians, and our laboratory.   As a Specimen Collector:  Collect patient urine and/or oral fluid (saliva) specimens  Process and package collections for shipping Serve as an intermediary between the practice / clinic and the laboratory  Record patient information, physician order details, and pertinent laboratory information Resolve specimen concerns with billing or patient information in ordering portal Order and maintain collection supplies inventory onsite  Observe collection for Millennium Health specimens (when applicable) Driving from/to multiple facilities may be required Requirements Ideal Candidate:   6+ months of experience as a specimen collector or 1+ years of experience in the medical field, directly supporting patients preferred 2+ years of customer service experience can be considered in place of medical experience Demonstrated ability to navigate a smart phone and computer required Valid driver’s license required Medical insurance/billing and/or familiarity with medications/diagnostic codes is a plus Ability to ensure HIPAA, HiTrust, Confidentiality and Compliance policy, procedures, and standards are always adhered to.  Ability to ensure administrative, physical and technical cyber security controls are always adhered to High School diploma or equivalent required Physical requirements: sitting 60%, walking 20%, standing 20%, lifting up to 20 lbs. Millennium Health is a CLIA Certified and CAP Accredited specialty laboratory. We partner with a trusted and accredited background screening provider, to conduct pre-employment background checks. As part of our screening process, we will review the following: • National, federal, and county criminal history • Global watchlist search • Social Security Number (SSN) trace • FACIS (Fraud and Abuse Control Information System) Level 3 search • SAM (System for Award Management) and OIG (Office of Inspector General) exclusions • Education verification • Driving record (Motor Vehicle Report) • 5-panel urine drug screening All employment offers are contingent upon the successful completion of this background check. Offers may be rescinded if the results do not meet the standards established for the position. Benefits Benefits Offered:   Medical, Dental, Vision, Disability Insurance  401k with Company Match   Paid Time off and Holidays  Tuition Assistance  Behavioral and Health Care Resources    Salary Range:  $18-21/hr. Salary offered is dependent on qualifications, experience, and geographical location.   Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.    Millennium Health is an Equal Opportunity/Affirmative Action Employer and E-Verify participant. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.  https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm