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Famous Observation Deck needs Seasonal Associates! October 14th! (Midtown)

$18-20/hour

844 2nd Ave, New York, NY 10017, USA

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Job Title: Hospitality Associates $18-$20 per hour/PT We are seeking warm, out-going, team-oriented individuals to contribute to the hospitality culture of our company. As a valuable member of the team, you are the face of the famous popular observation deck and will be responsible for creating uniquely unforgettable experiences for our guests. Our team members are empowered to create singular moments by displaying a strong attention to detail and anticipating our guests' needs. Applicants should demonstrate an ability to quickly learn and communicate information pertaining to famous popular observation deck. In this role, you will have specific job duties such as Host, Ambassador, Tour Guide, Retail, Sales, VIP Lounge Server. As an AMBASSADOR What you will do: Meet, greet and interact with guests in a professional, friendly and hospitable manner Direct guests to the Observation Deck, other destinations within Rockefeller Center, or other NYC destinations as needed Coordinate special events and manage crowd control Facilitate/organize Group arrivals Requirements: Prior door person / concierge experience is a plus Communicate with all guests, peers and management in a professional, courteous manner Be able to understand and communicate in English, both verbally and in writing Work cooperatively with other team members Must be willing to work as necessary in changing climate conditions Maintain a positive attitude in the work environment Available to work an alternate shift or overtime based on business needs Physical Demands: A significant portion of the workday requires walking and standing May work indoors/outdoors. We provide cold weather attire ATTRACTION HOST What you will do: Meet, greet and interact with guests in a professional, friendly and hospitable manner Provide directions within the attraction to maintain consistent guest flow Offer safety/other information to inquiring guests as needed Admit ticket holders into the attraction through use of wireless admission terminals Load appropriate number of guests into elevators Identify any guest traffic obstacles and partner with manager on duty for resolution Answer any/all guest questions concerning the Observation Deck, Rockefeller Center and New York City in general Requirements: Routinely demonstrate behavior that indicate the highest level of manner and service Consistently smile and interact with guests Demonstrate a “can do” philosophy towards problem-solving Be able to understand and communicate in English, both verbally and in writing Work cooperatively with other team members Maintain a positive attitude in the work environment Must be willing to work as necessary in changing climate conditions Must be able to work at all points of the attraction, including the upper decks Able to work overtime or an alternate shift if needed Physical Demands: A significant portion of the workday requires walking and standing SALES (RETAIL) What you will do: Greet and engage TOR guests in conversation as they enter the store Assist guests with their selection of items from the gift shop Suggest other items that might be of interest to the guest Process the sale through the POS system Pack and bag merchandise Keep the stores neat and orderly at all times by cleaning, merchandising, and folding when necessary Process and record all send sales Process and record all damaged merchandise Requirements: Ability to understand and communicate in English, both verbally and in writing Previous cash handling and guest service experience Highly organized and detail oriented Must be a team player Must maintain a positive attitude in the workplace Physical Demands: While on duty, retail associates will be standing and/or walking Must be able to lift up to 25lbs as necessary SALES (TICKET) What you will do: Responsible for accurately and efficiently processing ticket sales, promotions and processing vouchers Provide clear instructions to all guests regarding timed ticketing system and all combination offers with partner attractions. Achieve established sales goals in all categories Adhere to internal cash handling controls and operating procedures Process all ticket requests efficiently while maintaining supreme guest service Active listening and efficient response to guest inquiries pertaining to Top of the Rock, Rockefeller Center and New York City. Consistently demonstrate superior guest service Requirements: Previous experience in a cash handling environment highly recommended Ability to understand and communicate in English, both verbally and in writing Highly organized, detail-oriented mentality Cooperative, team player attitude Maintain a positive atmosphere in the work environment Physical Demands: Certain shifts may require outdoor exposure and changing climate conditions. We provide cold weather attire for any outdoor work. Periods of standing required for a portion of the workday. Please join us on Tuesday October14th, 2025 Where: 168-25 Jamaica Avenue,2nd Floor, When: 9:30am or 2:30pm Ask for Miss Tavia at front Desk Looking forward to meeting you!

Source:  craigslist View original post
Location
844 2nd Ave, New York, NY 10017, USA
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