Remote Customer Service Representative (wichita)

Are you ready to make an impact at DTCC? We are seeking a professional and reliable Remote Customer Service Representative to provide exceptional support to our clients. The ideal candidate will handle inquiries, resolve issues, and ensure customer satisfaction while working remotely. Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner Troubleshoot and resolve customer issues efficiently Maintain accurate records of customer interactions and transactions Provide product/service information and guidance Escalate complex issues to appropriate departments when necessary Meet performance metrics including response time and customer satisfaction scores Requirements: High school diploma or equivalent; associate's or bachelor's degree preferred 1-2 years of customer service experience Excellent written and verbal communication skills Strong problem-solving abilities and attention to detail Proficiency with CRM software and Microsoft Office Suite Reliable high-speed internet connection and quiet home workspace Ability to work independently and manage time effectively What We Offer: Competitive salary Comprehensive benefits package Flexible remote work environment Opportunities for career growth and development Supportive team culture DTCC is an equal opportunity employer committed to diversity and inclusion in the workplace. Talents Needed for Success: Strong financial competence with expertise in budgeting, forecasting, and financial analysis Excellent communication skills with the ability to convey complex financial data clearly to diverse audiences Proven stakeholder management capabilities with a focus on collaboration and expectation setting Strong problem-solving skills and the ability to resolve financial challenges effectively Proficiency in financial modeling and data analysis tools, including Excel, and Power BI Solid understanding of portfolio management and governance frameworks Relevant experience in portfolio management, project management, or financial operations We offer top class training and development for you to be an asset in our organization! The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. About Us With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn , X , YouTube , Facebook and Instagram . DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind. Learn more about Clearance and Settlement by clicking here . About the Team The IT SIFMU Delivery Department supports core Clearing and Settlement application delivery for DTC, NSCC and FICC. The department also develops and supports Asset Services, Wealth Management & Insurance Services and Master Reference Data applications. Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.