Program Coordinator

TechOp Solutions is seeking to identify personnel to provide analytical expertise in support of the Department of Homeland Security Immigration and Customs Enforcement (ICE) Interoperability Response Center (IRC). The primary operational purpose of an Interoperability Response Center (IRC) is to support ICE field offices in providing 24/7 response to interoperability queries that are automatically generated upon a fingerprint match for a subject booked into local custody. Professional support services are required to conduct analysis, screening, and related support activities in response to Interoperability queries. Overall, the objective of this Professional Support Services Contract is to improve and provide appropriate response to interoperability queries. This position involves shift work providing coverage to support 24 hours a day, 7 days a week operations. This requires all analysts to work some weekends and holidays on a rotational basis. Schedules will be as follows: Day Shift Hours 06:00AM - 2:30PM: Afternoon (Swing) Shift, 2:00PM - 10:30PM: Night Shift, 10:00PM - 06:30AM. Hiring staff to specific shifts. Hybrid Position! 1 day on-site, 4 days at home! Responsibilities Conducts various analysis as directed by Senior Analysts to include work on immigration benefit cases Responsible for making database and manual queries on individuals referred to the PERC by other Law Enforcement Agencies Answer calls from Law Enforcement Agencies Log all information into a web-based case management system Work cases to be referred to an ERO Officer/Agent, ERO field offices or ICE headquarters offices for follow-up review and action Requirements Bachelor’s Degree and two years of related experience desired Associate’s Degree with three years of related experience; or High School degree and five years of related experience required Excellent reading comprehension, writing and communication skills that include the ability to effectively communicate with personnel from various programs Experience in responding to requests for information and searching automated systems for data Ability to review files and perform detailed analytical and research support services Ability to work independently and to manage and prioritize multiple work assignments Law enforcement experience or experience in interpreting and applying immigration law is preferred Experience in utilizing DHS and legacy INS databases desirable Must be able to meet all security eligibility requirements Satisfactory proof of legal right to work in the United States as a US Citizen An active TS or CBP/ICE Public Trust clearance is strongly preferred. Benefits The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TechOp, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $20.00 - $26.00 per hour. Exact compensation may vary based on skills, experience, and shift.

AUTOMOTIVE COLLISION – LOCATION MANAGER YOU MUST RESPOND WITH YOUR RESUME ATTACHED - REQUIRED!! MUST LIVE LOCAL TO HAWTHORNE, CA OR WILLING TO RELOCATE AT YOUR OWN EXPENSE!! We are currently looking for experienced Auto Collision Location Managers to join our team as we continue to grow and expand. Must have experience in Auto Collision industry. This position is located in Los Angeles. You must reside in Los Angeles and be within commute distance. Job Summary: Responsible for overall management and leadership of the shop location, including the team’s safety, revenue productivity, profit and loss statement, customer satisfaction, insurance carrier compliance, and the location’s overall appearance. Job Requirements: Duties include, but are not limited to: *Managing daily production ensuring ECD’s are met; managing quality control and meeting or exceeding insurance KPI’s. *Review estimates/supplements for insurance guidelines and quality to ensure total compliance. *Knowledge to maintain building and equipment including licensing, permits and safety. *Full P&L responsibility to include revenue, margin and overhead targets and bring the month to a close. *Technician/estimator coaching and mentoring to ensure safety, performance, compliance and efficiency. *We utilize CCC1 platforms for our estimating and management systems. Knowledge of Mitchell and other estimating platforms a plus. Qualifications: *Must have knowledge to blueprint vehicles. *Ability to create, implement and manage quality repair plans, including ECDs. *Ability to work in a fast and high production environment. *Ability to build and lead teams to achieve location goals and targets. *Experience to performance manage teammates to create a career path and professional growth. *I-CAR and/or ASE a plus *Must be eligible to work in the U.S. *Must have a valid driving license. *Must agree to and pass a thorough background check. Benefits: *Bonuses *Paid holidays and 2 weeks PTO *Medical, dental, vision, life insurance *Matching 401(k) PLEASE RESPOND WITH YOUR RESUME ATTACHED - REQUIRED!!

About Cognigy Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team. Why you’ll love working at Cognigy - Our promise to you We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone. We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology. Your new role: Conversation Designer - US Location: Plano, Texas (Hybrid) Potential OTE: $110 000 to $140 000 (on-target earnings – base and bonus included) As a Conversation Designer in our Professional Services team, you will empower and support customers and partners to build exceptional AI-driven conversational experiences. You’ll lead the design of virtual assistants and user journeys, support onboarding and solution delivery, and serve as a subject matter expert in conversational design. This role is essential to ensuring project success and driving customer satisfaction through engaging, natural, and effective dialog flows. Your responsibilities will include: Creating engaging, natural, effective conversation experiences that meet the business needs of our customers Creating dialog flows and scripts for virtual assistant​s Understanding the needs, preferences and behaviors of the target users. Defining intents and mapping out potential user journeys and responses​ Ability to lead insightful Conversation design workshops, highly collaborative sessions with our customers​ Developing personas for the virtual assistants, determining tone, personality and style of communication​ Helping customers building a Centre of Excellence by providing Conversational Design best practices​ Focusing on delivering high-quality service engagements tailored to provide the best ROI in terms of time and value. Ability to deliver partner enablement activities, including trainings, workshops, product demonstrations and on-site visits Growth Potential: At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience. Requirements About You: 3+ years of experience as a conversation designer, UX designer, or similar role Strong command of English (spoken and written) Proven experience creating user-centric conversational experiences across modalities Familiarity with conversational design tools (ideally Cognigy.AI) and  experience utilizing Generative AI in conversation design You have a proven track-record of building great user experiences on different modalities You are enthusiastic about technology and familiar with current trends and hands-on experience enterprise software. (You don’t need to be programmer, but you should not be scared when you see code.) Comfortable working with APIs, data analysis, and understanding technical documentation A generalist mindset with adaptability and a passion for innovation Strong communication, collaboration, and problem-solving skills Customer-focused, solution-oriented, and skilled in navigating interpersonal dynamics Applicants must be authorized to work in the United States without the need for employer sponsorship now or in the future. We are unable to offer visa sponsorship for this position. Benefits Life at Cognigy -  What we offer you We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include - Attractive and performance-oriented salary Medical, Dental, Vision, Life, & Disability insurance 401(k) Unlimited leave Unique opportunity to help build and shape the company, with little hierarchy Flexible working options Colleague recognition, reward and celebration events Global Employee Assistance Program ClassPass membership, giving you access to a variety of fitness and wellness experiences Ongoing learning and development opportunities, including Udemy One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more   Pay Transparency Disclaimer Cognigy is committed to providing fair and equitable compensation for all employees. The listed salary ranges reflect our good faith estimate for the role across various U.S. locations where we hire. Actual compensation will be determined based on the candidate’s location, qualifications, and experience. We fully comply with all state and local pay transparency laws. Equal Opportunity Employer Statement: Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.  

MV Transportation is seeking a Fleet Maintenance Manager who will be a dynamic, multi-task oriented senior professional to manage all day-to-day maintenance aspects of this fixed route bus operation. The Fleet Maintenance Manager will ensure that all contractual requirements are achieved, and duties included will consist of daily, weekly, monthly and annual reports. The Fleet Maintenance Manager must be able to properly manage a budget for maintenance program. Talent Requirements: Must have at least three (3) or more years of recent (within the last five (5) years) and relevant experience managing the maintenance functions of a transit bus maintenance shop similar in scope, size, and complexity and with same or similar type of transit vehicles/equipment. Must have experience managing/ directing 10 plus employees (fleet Technicians/Service Workers/Cleaners). Experience working with 50 + buses within the last year. Previous passenger transportation in current project or similar environment preferred. Must be able to manage and interface with client. Must have the ability to track and control parts inventories, vendors and suppliers. Must be able to properly prioritize, implement and manage work schedules, projects and assignments. Must be able to manage the financial/accounting aspects of a fleet maintenance operation. Must be able to communicate effectively with all levels of staff in written and oral formats. Must have computer skills including word processing, spreadsheets and Microsoft outlook. Must have technical competence with light/medium/heavy duty vehicle repair and preventive maintenance. Must display initiative, professionalism, candor and tact at all times. ASE or manufacture’s certifications a plus. Technical experience with fixed route transit bus maintenance. Solid knowledge of managing audits, PM schedules. Experience with Diesel, CNG, and Alternative fuels a plus. Must have a CDL class B with passenger and airbrake endorsement. Job Posting link below https://careers.mvtransit.com/us/en/job/10346/Fleet-Maintenance-Manager

Location:  Lexington Park, MD Category:  Funded Schedule (FT/PT):  FT Travel Required:  NA Shift: Day Remote Type: On-site   Clearance required: Secret Clearance Division: Aviation About ACT1: ACT1 Federal advances our Nation’s and Allies’ missions by taking ACTION! We provide mission operations support, technical services, and innovative solutions by leveraging our talented workforce. By doing so, we are making the world a better, safe and more productive and inclusive place.   As an FMS Analyst, you will coordinate with other members of the Security Cooperation's team, and follow the direction of the FMS Case Manager, Program Manager, or Team Lead. You will assist the Case Manager in in analyzing and managing all aspects of FMS casework in accordance with the Arms Export Control Act, the Security Assistance Management Manual (SAMM) and the International Traffic in Arms Regulation (ITAR) as well as applicable DoD Acquisition policy.    Responsibilities: Perform detailed analysis of Letter of Offer and Acceptance (LOA) documentation requirements and prepare draft Pricing and Availability (P&A) or LOA data packages in the DSAMS in response to formal Letters of Request (LORs).  These efforts shall include activities from receipt of a potential customer's LOR through case preparation, staffing, and customer acceptance.  Perform efforts related to processing the LOR to include gathering, developing and integrating data in preparation of P&A or LOA packages.  This effort may include drafting fully supported LOA modifications and amendments. Upon FMS Case acceptance, validation and initial implementation, support the establishment of Military Standard Systems/Defense Logistics Management System (MILS/DLMS) and/or Military Standard Requisitioning & Issue Procedures (MILSTRIP) documents, assignment of new requisitions, development of project directive for the new case(s), processing of purchase requisitions, analysis and participation in acquisition planning for new and/or advanced systems for potential customers. Initiate draft inputs regarding responses to RFIs from potential FMS customer countries related to capabilities. Determine customer concepts of operations and program requirements to develop a Total Package Approach or propose alternatives for Government review and consideration for a mix of FMS and Direct Commercial Sales (DCS) under a hybrid approach if in the best interests of the Government.  Draft Congressional notifications for potential FMS sales and forward for review and further processing. Perform foreign disclosure investigations and provide detailed preliminary release readiness analyses of hardware and software systems, specifications or other technical data. Develop executive level briefs and presentations to senior-level personnel in the U.S. Navy, the DoD, and foreign countries and their embassy personnel on program capabilities and P&A and LOA details. Document and support FMS planning meetings and international conferences, including, but not limited to, program reviews, technical discussions, and program planning.  Develop, plan, and schedule briefs; prepare minutes and action items; track action items to closure.  Conduct pre-event activities, such as communication with stakeholder program offices and FMS partners and arrangement of site/location support. Support foreign government system operational capability queries.  This may include comparing FMS capabilities with current domestic capabilities. Perform strategic planning for FMS systems and for upgrades to existing systems.  Review and analyze requirements and acquisition documentation. Provide analyses and studies in support of existing cooperative Memoranda of Agreement (MOA) and Understanding (MOU). Track the release of all controlled unclassified and classified information to foreign nationals and their governments. Generate and maintain FMS schedule and calendar of meetings that reflect critical milestones, establish action due dates, set program milestones and other significant program elements. Examine FMS general case closure issues.  Review existing instructions and procedures pertaining to FMS case closure and on the basis of the findings, make recommendations for improvement in the administration of case closure activities. Work with domestic personnel to coordinate FMS requirements to allow consolidation with domestic production requirements and realize cost avoidance and savings, and coordinate configuration issues to maximize cost savings for training systems, ECP kits, spare improvements, and system upgrades. Assist the Government by preparing CDRLs for use in contract documentation. Download contract deliverables from third-party provided integrated data environment(s) and disseminate the deliverables to Government team members. Requirements Bachelor’s Degree Five years (5) years of experience performing duties and responsibilities described. Experience with DoD and SECNAV series instructions and sections dealing with the FMS Policies. Experience utilizing NAVAIR management tools Experience developing acquisition strategies Experience developing and executing integrated Government schedules Experience developing, managing and executing budget and phasing plans Experience with cost and performance trades Experience with DSAMs Experience with FMS case processes SECRET Clearance is required. Benefits ·       Medical/Dental/Vision Insurance ·       ACT1 Employee Stock Ownership Plan (ESOP) ·       Company Paid Life and AD&D Insurance ·       Company Paid Short-Term Disability ·       Voluntary Long-Term Disability ·       Flexible Spending Account (FSA) ·       Health Savings Account (HSA) ·       401K with employer match ·       Paid Time Off ·       Paid Holidays ·       Parental Leave ·       Military Leave ·       Education, Training & Professional Development ·       Voluntary Accidental Injury/Critical Illness/Hospital Care ·       Voluntary Pet Insurance, Legal Resources, and Identity Protection   ACT1 Federal’s success is due to our employees giving every day in all that we do.  We rely on our people’s integrity, knowledge, capabilities and drive to move our customers critical missions forward.  ACT1, a 100% employee-owned company, offers rewarding careers, competitive compensation and benefits as well as a great culture.    https://act1federal.com/careers/  Salaries are commensurate with experience and qualifications, as well as market and business considerations.  Maryland Pay Transparency Range:  $70K-$85K All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local or international law.  

The Drain Doctors is a small Snohomish based, family-owned business with over 20 years’ experience in plumbing and drainage repair, maintenance and service. We are growing quickly and adding team members who are looking for the opportunity to grow with us, guided by our Company Values: Transparency, Humility, Integrity, Collaboration and Growth Mindset. We are looking for a collaborative, proactive and creative person to join our team in a newly established Dispatch role - answering phones, entering customer information, and coordinating and scheduling technicians. The Dispatch center is the central communication link between customers, technicians, and management. The ideal candidate will have extremely strong organizational, multitasking, and customer service skills, proficiency in (or strong aptitude for learning) Service Titan dispatch software, and the ability to handle emergencies effectively to ensure efficient workflow and customer satisfaction. Job Duties: • Answering Phones & Scheduling Service: Receive and prioritize incoming customer service requests and efficiently schedule technicians to keep field personnel on the move and generate revenue. • Technician Coordination: Assign jobs to technicians based on their location, skill set, and current workload, ensuring optimal route and efficiency. Learn your technician’s likes and dislikes, closing ratios, licenses, communication skills and more to help them be successful. • Customer Communication: Respond to customer inquiries, schedule appointments, provide updates on technician arrival times, and manage customer complaints or concerns. • Record Keeping: Help set the field team up for success by taking detailed service call notes, accurately entering work orders, and maintaining customer database in Service Titan dispatching software. • Emergency Management: Handle urgent service calls, prioritize jobs effectively, and manage technicians during emergencies. • Liaison: Facilitate communication between customers, sales team (estimators), field technicians, and management to ensure seamless operations. • Reporting: Understand and help to generate daily and weekly reports for management on key performance indicators and job progress. Desired Skills & Qualifications: • Organizational Skills: Strong ability to multitask, handle multiple callers, organize and prioritize tasks, and manage a busy schedule efficiently. • Communication: Excellent verbal and written communication skills for interacting with customers and technicians. • Software Proficiency: Experience using dispatching and customer relationship management (CRM) software - Service Titan experience preferred. • Problem-Solving: Ability to calmly and effectively resolve issues, conflicts, and unexpected situations. • Customer Service: A commitment to providing exceptional customer service and building positive relationships. • Mechanical Aptitude: A foundational understanding of plumbing and drainage services and terminology will be beneficial for informing customers and understanding and guiding work performed by technicians, training is available. • High School Diploma or GED required. Job hours are 8am-5pm, Monday through Friday. Job duties will be performed at our new office location in the Clearview area of Snohomish. No remote. Compensation: Salary, DOE. $21+/hr. Health/Vision/Dental, Simple IRA, PTO, Sick Leave. Company Values: We are a Value-based organization. The Drain Doctors is committed to: Transparency, Humility, Integrity, Collaboration and Growth Mindset. HOW TO APPLY: Please reply to this post with letter of interest and resume. www.thedraindoctors.net