Front-of-House Manager (Beverly)

Nestled in the heart of downtown Beverly, Delphine's Kitchen has become a beloved destination where the sun-drenched flavors of southern France meet New England charm. Founded by French-born chef Delphine Minogue, our cr perie has grown from a dream into a thriving community hub that's earned a loyal following for both our culinary offerings and our warm, welcoming atmosphere. As we enter our fourth year, we're expanding our offerings to include evening table service with a full bar featuring craft cocktails, curated wines, and distinctive beers. We're seeking a passionate hospitality professional to help lead this exciting new chapter and refine our unique hybrid service model. What makes us special: Community-centered approach: From our monthly Chef's Table dinners to our collaborations with local businesses and artists Sustainable practices: Leading the way in reduce, reuse, and composting initiatives among local restaurants Work-life balance: We value time off and understand that happy staff create happy customers Growth-oriented environment: As we grow, so do the opportunities for our team members The Role: More Than Just Management As our Front-of-House Manager, you'll be the conductor who ensures every guest experience is harmonious while nurturing our team's development. This position offers a unique blend of creative input, leadership opportunity, and hands-on hospitality in a setting where no two days are quite the same. You'll have the chance to: Shape our beverage program: Develop craft cocktail menus, curate wine and beer selections, create signature drinks, and design memorable beverage experiences Refine our hybrid service model: Lead the transition between counter service (day) and table service (evening), ensuring seamless operations Lead a dedicated team: Mentor and inspire our front-of-house staff while setting the standard for our signature blend of casual-yet-refined service Be part of our growth story: Contribute to our evolution as we expand our hours and offerings with full bar service Connect with our community: Become a familiar face to our regular guests and help welcome newcomers into our French-American oasis What You'll Bring to the Table Essential Ingredients: Genuine passion for hospitality and creating memorable guest experiences Strong leadership abilities with a collaborative approach Excellent communication skills and a calm presence during busy periods Basic knowledge of cocktails, wine and beer (extensive expertise not required enthusiasm to learn is more important!) Experience with both counter service and table service operations preferred Problem-solving abilities and the flexibility to adapt to changing situations ServSafe and TIPS certifications (or ability to obtain after hire) Responsibilities: Orchestrate exceptional dining experiences through leadership, training, and example- setting Oversee and refine our hybrid service model: counter service during the day, table service in the evenings Become our in-house expert on all menu offerings, from cr pes to French pastries to our craft cocktail and beverage program Develop and manage our craft cocktail menu and full bar operations Manage inventory for wine, beer, spirits, cocktail ingredients, and bar supplies Contribute creative ideas to our marketing efforts, social media, and special events Ensure smooth daily operations, including opening/closing procedures and maintaining our point-of-sale system Handle customer complaints with grace and solve unexpected issues as they arise Train and mentor junior team members on both service styles Create training materials and programs for new hires and ongoing staff development Why Delphine's Kitchen? Competitive Compensation + Sign-on Bonus: Recognizing your expertise from day one 2 Weeks Paid Time Off: Supporting genuine work-life balance and recharging time Be valued: Respect for your expertise and a voice in our decision-making Be creative: Opportunity to develop our cocktail program, wine list, special events, and service approach Be connected: Become part of a tight-knit team that feels more like family Be growing: Develop new skills in a supportive environment as we continue to expand Ready to Join Us? If you're excited about creating exceptional experiences in a place where food, community, and French joie de vivre come together, we'd love to hear from you! Delphine's Kitchen is an equal opportunity employer committed to creating an inclusive workplace for all.