$21/hour
Alameda del Prado & Hwy 101 SB, Novato, CA 94949, USA
The Best Western Plus Novato Oaks Inn, an award winning Best Western hotel for customer service and cleanliness for 15 consecutive years, has an immediate position available for a full time Guest Service Agent who will work 2 shift from 6:30am - 3pm and 2 shifts 2:30pm - 11pm, weekends included. Must be able to work the holidays if it falls during your regular schedule. We are looking for a team player, with a warm people-oriented demeanor and a gift for paying attention to details that will allow you to deliver superior customer service. You will be responsible for organizing, confirming, and processing guest check ins and check outs, making reservations and light concierge work. No matter whether a guest arrives weary from their travels or excited to start their vacation, we strive to make each guest stay a unique and memorable experience. Every guest, Every time. Essential Functions: Answering phones, directing calls, and taking reservations. Welcome guests during the check in process and wishing a fond farewell upon departure. Excellent communication skills and an ability to get along with a wide variety of people. Produce and generate all required reports and perform daily check lists. Post charges to guests' accounts and perform other cashier functions, including but not limited to some cash handling, performing folio corrections and adjustments. Local knowledge and ability to perform concierge services. Maintain knowledge of all restaurants, tourist attractions and wineries in the area. 2 shifts 6:30am - 3pm and 2 shifts 2:30pm - 11pm Weekends included, Wage $21.50 per hour. Reneson offers great medical, dental and vision benefists, 401k with matching, vacation, sick and holiday pay, and Best Western discounts worldwide! Apply online at www.renesonhotels.com