Cameron House: Bilingual Case Manager (San Francisco Chinatown)

BILINGUAL CASE MANAGER (DOMESTIC VIOLENCE) ABOUT US Cameron House is a 150 year old institution that is deeply woven into San Francisco history and rooted in community outreach and support. We proudly hold the honor of serving the evolving needs of the San Francisco Chinese community. Cameron House is a hub of year-round programs and services. These programs include our youth heritage school, adult ESL and computer classes, counseling services in English, Cantonese, and Mandarin, domestic violence intervention, and case management for accessing and managing resources in the San Francisco Bay area. We empower community members to build strength and resilience through family-centered programs, and help people learn, heal, and thrive. JOB SUMMARY Reports to the Director of Social Services and works as a member for the Programs Department. Responsibilities include: supporting and empowering individuals and families, particularly domestic violence survivors; building community relationships; helping clients identify support services that best meet their needs; engaging in community outreach to educate and advance awareness about domestic violence prevention and the importance of intervention. KEY RESPONSIBILITIES Provide case management services to assist clients in accessing community resources, meeting their needs and accomplishing their goals Conduct intake and assessment Lead support groups in Cantonese Community outreach, education and engagement Build a network with other community service providers Basic administration, reporting and presentation work CORE COMPETENCIES Strong Communication Skills Bi-lingual proficiency in English and Cantonese is a MUST! - Mandarin is a plus Good English writing and verbal skills, able to communicate information and ideas clearly so others understand you. Excellent Interpersonal Skills Able to handle confidential and/or sensitive information with discretion Strong observational and listening skills, able to tell when something is wrong or is likely to go wrong Enjoys working with and supporting clients mental well-being, helping them find resources, learn, develop and improve upon their their lives Ability to represent agency and collaborate with various non-profit or government staff Computer Knowledge Knows how to work on a computer, and learn new computer programs quickly Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace Able to Reason and Think Critically Capable of solving problems with sound judgment and practical approaches - solution-oriented EDUCATION and EXPERIENCE Required: Bachelor’s Degree in Social Work, Public Health, Sociology, or related field NOTE: Associate Degree with some years of experience in social services, children and families, community non-profits, or related field of work may be substituted for Bachelors Degree Required: At least two (2) years of experience working with immigrant families, individuals, and groups Highly Preferred: Experience working with women and/or children in domestic violence situations Preferred: Familiarity with Salesforce and Slac IMPORTANT! All candidates must fulfill the following requirements upon being hired: Achieve satisfactory clearance from the Department of Justice via Live Scan Undergo a screening for tuberculosis Complete a Sexual Harassment Prevention training Complete forty (40) hours of Domestic Violence Training NOTE: It's important for you to know we appreciate cover letters, they help us understand why you are interested in working with us and they show us how you express yourself in writing. We will prioritize applicants who provide a cover letter. JOB TYPE Full-time, Regular, Nonexempt SCHEDULE 40 hours per week Hybrid - In person three (3) days a week Monday to Friday Some Weekends, as needed Flexible Scheduling WORK LOCATION San Francisco Chinatown COMPENSATION As a financial steward of public funds, Cameron House is committed to pay equity and transparency. Cameron House offers competitive base salaries aligned with the market midpoint for not-for-profit organizations of similar size. To maintain this commitment, Cameron House does not negotiate salary offers; instead, each offer is carefully calculated using benchmarking data. This is an nonexempt (hourly) role with a pay range of $22.84 - $27.92 an hour. BENEFITS 401(k) + 4% Employer Match 100% Paid Medical, Dental & Vision Insurance Flexible Spending Account Commuter Benefits & Free Parking Wellness Support: Free Local Gym Membership Employee Assistance Program Life Insurance 15 Days of Paid Vacation (to start) 13 Paid Holidays 10 Days of Sick Time HOW TO APPLY https://cameronhouse.org/about-us/jobs/ ________________________ Cameron House aspires to make the online job application process accessible to any and all users. If you have a disability that impacts your ability to complete the application process, and would like to request assistance or accommodation, please contact us. We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any bias including race, color, age, sex, sexual orientation, religion, disability or national origin. Lastly, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.