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Routing & Scheduling Specialist

$25/hour

Center for Volunteer & Nonprofit Leadership (CVNL)

Santa Rosa, CA, USA

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Position Overview:   The Sonoma County Paratransit (SCPT) Department provides a vital service to the some of the most vulnerable populations in Sonoma County. Reporting to the Associate Director, the Routing & Scheduling Specialist is responsible for professionally answering incoming calls, addressing customer inquiries, resolving client complaints, dispatching drivers, clearly and accurately documenting issues and occasionally scheduling Paratransit rides. Due to the nature of our community involvement and clientele, the Routing and Scheduling Specialist must thrive in a challenging work environment, enjoy making a difference in the lives of senior citizens and persons with disabilities, is a skilled problem solver that is mission driven and enjoys working within a team culture. In this role, you will play a crucial part in the smooth operation of our paratransit programs, ensuring that passengers have efficient and effective transportation services. connecting our clientele to the community.  This contribution to our community is a source of pride for CVNL. Creating a seamless bridge from customer service representatives to drivers as they are the creators of what is booked to what is going to be worked. Bringing solutions and real time strategies to help better customer service to our clients and efficiency to a driver's day.   Responsibilities Coordinate transportation routes and schedules, ensuring efficient and timely service for and nonprofit organizations.   Collaborate with transportation providers and community partners to secure transportation resources and optimize routing plans.  Dispatch drivers and provide them with clear instructions and support throughout their transportation assignments. Communicating routing changes and issues from clients to Drivers. Communicating up-to-date road conditions, hazards and changes to Drivers.  Maintain accurate records of transportation activities, including driver logs, trip details, and passenger information.  Monitor transportation operations to identify and address any issues or delays, taking appropriate action to mitigate disruptions.  Communicate with and manager vendors including routing and scheduling software.   Communicate with fellow office staff, drivers, and transportation providers to provide updates, address concerns, and ensure alignment of expectations.  Conduct regular evaluations and analysis to identify opportunities for process improvement and cost savings in transportation logistics.  Continuously evaluate and improve dispatch processes and protocols to enhance efficiency and effectiveness  Monitor and analyze transportation data to identify areas for improvement and implement strategies to enhance service effectiveness.  Accurate data entry, tracking and logging into database systems such as Novis & ADP  May cover Client Service Representative (CSR) position during absences.    Accurate record keeping of customer issues, requests, calls, complaints and compliments in appropriate logs.  Attend and participate in regular Paratransit & CVNL staff meetings & events.  Contributing to a safe and efficient workspace following company and Cal/OSHA guidelines  Other clerical duties as assigned.  Requirements Bachelor's degree in logistics, transportation management, or a related field preferred.  Proven experience in routing and scheduling, preferably in the nonprofit sector.  Ongoing compliance with Department of Transportation FTA required drug screening.  Strong organizational skills and the ability to manage multiple transportation assignments simultaneously.  Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.  Proficiency in using transportation management software and tools.  Knowledge of local transportation regulations and best practices.  Strong relationship and team culture building skills  Ability to handle a variety of concurrent tasks effectively with patience.  Flexibility to adapt to changing priorities and unforeseen circumstances.  Ability to use good judgement and set priorities.  Working knowledge of Microsoft Word, Outlook, department and organizational software and apps, Zoom, Basecamp.  Able to work effectively with people of all ages from a wide variety of backgrounds.  Highly motivated and results oriented with the ability to work independently and as a team player.  Physical Demands:  Ability to perform computer work. In addition to basic computer desk work, the employee is required to stand, walk, reach above shoulders, and climb or balance.  The employee may occasionally lift and/or move up to 25 lbs.   Expected Hours of Work/Travel:  Paratransit is seven-day a week operation. The Routing & Scheduling Specialist position is full-time, 5 days a week, 8 hours per day with occasional overtime. Shift times may vary ranging from 5:30am-2:30pm or 8:30am-5:30pm Monday-Friday or 7:30-4:00 or 9:00-5:30 Weekends. We are currently recruiting for the following shift: Mon: 10am-7pm, Tues: 11:30am-8:30pm, Wed: 11:30am-8:30pm, Thu: 10am-7pm, Fri: 10am-7pm Travel is not typical for this position.  This position is not eligible for remote work Benefits Vacation: 12 days in year 1, 15 days in year 2, 20 days in year 5. Sick: 11 Sick days per year Holidays: 13 days observed. Health Insurance with base plan 100% covered by employer. Vision and Dental Insurance. 403B Retirement Plans with 3.5% employer contribution after 12 months. Staff have regular opportunities to participate in professional development workshops and classes offered at CVNL Compensation: The budgeted starting hourly rate that CVNL reasonably expects to pay is $25.81-$27.38 depending on prior experience. Up to $28.20/hr with tenure. This takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, external market comparisons for similar positions in similar geographic locations and size. Offers are determined based on final candidate qualifications and experience. CVNL is an equal opportunity employer and makes employment decisions on the basis of qualifications. The Agency policy prohibits unlawful discrimination in any employment decision based on pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sexual orientation or any other basis protected by federal, state or local law or ordinance or regulation.

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Santa Rosa, CA, USA
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Office Operations Specialist
This is a position within Keller Executive Search and not with one of its clients. Eager to keep a global executive search firm running smoothly while supporting dynamic teams? Become our Office Coordinator at Keller Executive Search and excel in a vibrant, team-oriented atmosphere. You'll manage office operations, coordinate logistics, and contribute to seamless recruitment processes. Perfect for those seeking an office coordinator job in a growing talent firm. Key Responsibilities: Oversee daily office operations, including supplies, vendor management, and facility maintenance. Coordinate scheduling for team meetings, interviews, and office events. Handle incoming communications, routing calls, emails, and inquiries efficiently. Maintain organized records, databases, and filing systems for operational efficiency. Assist with onboarding new hires, preparing materials, and coordinating training. Support administrative tasks like expense tracking and report compilation. Facilitate virtual and in-person collaborations with global teams and clients. Requirements Experience as an Office Coordinator, Administrator, or similar support role. Familiarity with office software like Microsoft Office and collaboration tools (e.g., Slack, Zoom). Strong organizational skills with the ability to juggle multiple priorities. Excellent communication and interpersonal skills. Ability to manage confidential information responsibly. Detail-oriented with problem-solving aptitude. Team player who thrives independently when needed. Flexible in adapting to evolving office needs. Benefits Compensation and Benefits (Upfront Highlights): Competitive salary: $78,000–$95,000 annually (depending on experience). Comprehensive health insurance (medical, dental, and vision). 401(k) retirement savings plan with company match. Paid Time Off (PTO) including vacation, holidays, and personal days. Paid Sick Leave. Significant opportunities for professional growth, skill development, and career advancement. Supportive, inclusive, and diverse work environment valuing collaboration and innovation. The chance to make a meaningful impact by ensuring smooth operations in talent connection. Professional Growth Experience in a fast-growing international organization. Opportunity to expand into coordination for recruitment projects. Hands-on skill-building in office management and team support. Company Culture Flat management structure with direct access to decision-makers. Friendly, collaborative U.S.-based team empowering innovation. Open communication environment. No bureaucracy or rigid hierarchies. Results-oriented approach. Why Join Keller Executive Search: Global Reach and Impact Join a top-tier international executive search firm with worldwide reach. You'll gain exposure to U.S. markets, global stakeholders, and high-stakes talent acquisition that drives transformative business growth. Career Acceleration Thrive in a flat, results-oriented structure with direct access to decision-makers, offering rapid professional development, hands-on learning in executive recruitment, and clear paths to expand your responsibilities in a scaling organization. Collaborative and Inclusive Culture Team up with a friendly crew that fosters open communication, celebrates diversity, and values innovation—free from bureaucracy, with a focus on teamwork and meaningful contributions to connecting top talent with life-changing opportunities. Work-Life Integration Enjoy the flexibility of remote work in a supportive environment that prioritizes your well-being, while making a tangible difference in industries worldwide through ethical, high-standard recruitment practices. Unmatched Professional Growth Benefit from opportunities to work on diverse, high-impact projects, including leadership assessments and HR advisory services, in a company committed to excellence, client success, and long-term employee development. Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable. Privacy and Pay Equity: California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at . Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available. Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws. State-Specific Information: Rhode Island: We do not request or require salary history from applicants. Connecticut: We provide wage range information upon request or before discussing compensation. New Jersey: We do not inquire about salary history unless voluntarily disclosed. Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process. Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.  
Oklahoma City, OK, USA
$78,000-95,000/year
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