Home Care Operations Assistant

About This Role: This is a hybrid position. You’ll work mostly from home but will be expected to attend events, run occasional errands, and represent the agency in the community. You will support both client-facing and back-office operations. This includes phone calls, credentialing paperwork, marketing tasks, and administrative duties for both the business and the owner. You must be organized, comfortable with technology, and willing to take initiative. Important Requirements: You must have your own reliable transportation and be fully willing to attend community events as part of your regular responsibilities. This is not an optional part of the role. You will be expected to engage with the public, distribute materials, and speak confidently on behalf of the agency. Example Schedule: You may work a straight-through schedule, such as 9 AM to 4 PM or 9 AM to 5 PM, Monday through Friday and/or Saturday. You will receive a minimum of 32 hours per week. Workforce Program Details: This position is supported by EmployNV, a local workforce initiative. If selected, you will be referred to EmployNV to complete their onboarding and paperwork process. You will begin with a two-week working interview, during which you are paid, but no job offer is guaranteed until the trial period is complete. This process ensures the right fit for both sides. Who We’re Looking For: We are looking for someone who is personable, professional, and willing to speak up. If you are shy, timid, or hesitant to approach people in public settings, this position is not the right fit. You must be comfortable talking to strangers, answering questions about our services, and helping us build relationships throughout the Las Vegas community. You should also be highly organized and able to shift gears quickly. This is a fast-paced startup environment where tasks change frequently and attention to detail matters. You’ll be working directly with multiple team members, so communication, consistency, and reliability are key. Core Responsibilities: Call and qualify new leads, then document follow-ups in HubSpot Help manage insurance credentialing paperwork and renewals Coordinate communication between caregivers, insurance providers, and client families Maintain staff files, including compliance paperwork and deadlines Assist with client intake, scheduling, and onboarding processes Track and organize digital files using Google Drive (Docs, Sheets, and folders) Run occasional local errands (approximately 20 percent of your schedule) Attend community events, speak with potential clients, and promote the agency Follow up with community partners by phone, email, and text Drop off brochures, marketing bags, and materials to referral partners Participate in outreach campaigns and relationship-building with local organizations Support the business with administrative or project-based personal tasks as needed