Description

We’re looking for a friendly, detail-oriented Customer Support & Order Fulfillment Associate to join our team. This role is ideal for someone with a passion for natural health and wellness. You’ll be on the front lines of creating a positive customer experience. From answering product questions and resolving concerns to processing orders to be shipped. You’ll support both in-store and online operations, helping ensure clear communication, smooth fulfillment, and satisfied customers. Key Responsibilities Customer Service & Sales Phone Support Answer incoming calls and return voicemails in a timely, professional manner (Zendesk) Assist customers with product knowledge, placing orders, and general inquiries Email Support Respond to customer emails with clear, helpful information Follow up on unresolved issues to ensure customer satisfaction Document all communications accurately In-Store Support Welcome and assist walk-in customers Keep the storefront clean, stocked, and organized Promote ongoing sales and promotions (e.g., Father’s Day Sale) Skills & Qualifications Strong communication and people skills Highly organized with strong attention to detail Comfortable using email, phones, and live chat tools (Zendesk) Experience with online order processing and shipping platforms (Shopify) Ability to multitask in a fast-paced retail and eCommerce environment Bilingual (Spanish/English) is a plus but not required Why Join Us? Opportunity to grow with a mission-driven, wellness-focused team Supportive and collaborative work environment Involved in both in-store and eCommerce operations To Apply: Please send your resume and a brief note about why you're a great fit for this role.