Customer Service Representative (boston: boston/cambridge/brookline)

Temporary Customer Service Representative Location: Boston, MA - Onsite (5 days/week) Duration: 3+ months Compensation: $21/hour Schedule: Monday-Friday, 9:00 AM - 5:00 PM Potential for Permanent Hire: Yes ($40K annually) About the Role: We are partnering with a well-established company in the insurance industry to find a Temporary Customer Service Representative for an immediate opening at their Boston office. This is a fully onsite role located steps from South Station, offering a great opportunity to gain experience in a professional, fast-paced environment. While classified as customer service, the role has a strong administrative focus and involves supporting internal operations, handling policy updates, and managing customer inquiries. Key Responsibilities: Manage inbound calls from customers, agents, and third parties with professionalism and courtesy Accurately enter and update policy data and customer information in internal systems Process policy changes and support internal administrative projects Research and resolve customer or agent inquiries, escalating complex issues as needed Respond to questions related to policy coverage, billing, and general service Prioritize and manage multiple tasks in a deadline-driven environment Deliver accurate and timely follow-up to ensure a high level of customer satisfaction Demonstrate flexibility, teamwork, and a solution-oriented mindset in all interactions Qualifications: Bachelor's or Associate's degree preferred Previous experience in insurance, customer service, or administrative support a plus Strong verbal and written communication skills Excellent organizational skills and attention to detail Proficient in Microsoft Office (Word, Excel, Outlook) Ability to work independently and handle confidential information with discretion Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)