Customer Service Representative/Admin Asst - Full-time or Part-time (concord / pleasant hill / martinez)

We are a family-owned and operated machine shop in the print industry, servicing mainly bindery machinery in print finishing at customer locations around Northern California, and selling Print Finishing Bindery parts, supplies, and machinery with the help of our web store www.GodarMachinery.com. We are looking for qualified candidates interested in growing with our company, beginning with administrative office and customer service duties, processing orders and shipments, assisting with upkeep of our website, especially for price updates and marketing, with the possibility of eventually handling equipment sales. We value hard work, exceptional customer service, the ability to work independently yet also be a supportive team member, excellent communication and follow-through, initiative taking, and being able to wear many hats and flexibility to learn new skills. Duties: • Answer phones, take messages, communicate concisely with exceptional attention to detail; • Answer emails with customers and vendors daily, with great follow-through; • Process orders in a timely way, juggling varying vendor and customer requirements; • Track orders with vendors for excellent follow-through with customers; • Keep track of backorders & shipments, following up with vendors and customers until merchandise is received; • Quote merchandise, and follow up on quotes; • Schedule service calls; • Help problem-solve customer service issues; • Process shipments, packaging goods to ship, and/or making freight arrangements; • Focus on project-oriented work, such as marketing or updating prices on our website, amid handling other multi-tasking demands; • Perform data entry for our web store, updating prices and products using Excel functions for mass updates; • Improve consistency in product marketing on our website; researching competitor prices to help us set the best prices; • Assist with marketing functions like equipment mailings, and use of programs like Constant Contact; • Eventually assist with the design of our web store and possibly outside product sales; • File and maintain archives; • Run errands as needed; • Purchase and help keep track of stock; • Help with other general tasks including cleaning and upkeep as needed. Qualifications & Experience: • MS Office in particular Excel and Word and good typing skills required. • Familiarity with Quickbooks a plus. • Higher education valued. • Good employment references and solid work history. We will check references. • Experience being bondable a great plus. • Good driving record. Looking for candidates who are customer service oriented with a helpful attitude, who are receptive, and excellent at communicating especially over the phone and in writing, and who follow-through well with attention to detail and good organizational skills. Must be able to multi-task while working in a fast-paced, deadline driven atmosphere, juggling a variety of customer, vendor, and team member needs and reprioritizing what to do first, and always checking phone and emails for new messages. When there is down-time, must be hard-working to continue to complete projects and tasks that contribute to the team being ready for the next busy times. Please only apply if punctual, hard-working, trustworthy, reliable, dependable, honest, and able to handle confidential information respectfully. We are positioned to grow with the right candidates interested in long-term employment. No regular weekend work needed. This is a full time in-person position, not to be performed remotely. Hours: 8:30 AM to 5 PM, Monday through Friday. Qualified candidates only - please send resume. Submit a resume by clicking the Reply button and please, no phone calls directly to our office nor walk-ins. Recruiters, please do not contact this job poster.