Customer Experience Rep (culver city / los angeles)

We’re excited to welcome a full-time Receptionist to our team! This role offers excellent benefits, opportunities for growth, and a supportive, fun work environment where teamwork is valued, and every day feels rewarding. What You’ll Do: Serve as the first point of contact, delivering outstanding customer service Schedule client appointments and coordinate work orders Assist with invoicing and general administrative support Enter data accurately in QuickBooks and work with MS Excel/Outlook What We’re Looking For: Strong attention to detail with the ability to multitask Effective prioritization skills in a fast-paced office Dependable, honest, and professional demeanor Position Details: Full-time, Monday–Friday at our Kearny Mesa corporate office Hourly pay with full medical benefits Paid sick and vacation time, plus optional 401(k) If you’re ready to join a dynamic team and grow with us, please send your resume along with your salary requirements. We look forward to meeting you!

Hale Akua Garden Farm & Eco-Retreat Center is a gorgeous eco-retreat center and certified organic farm, overlooking 30 miles of untouched Maui coastline. It is located in the pristine valley of Huelo, just outside of Haiku. We host individuals, families, couples and small groups who come to unwind and reconnect with their deeper selves. Hale Akua is also a large retreat venue supplier where retreat leaders from all over the world come to host their retreat. The property features an organic farm which draws interest and guests to our property. You will also be working with current an You will be working with an accountant preparing invoices for payment. You will be welcoming registered guests and giving short tours of the property. As your experience with our office grows, more responsibilities will be offered. In hiring for this position, we are seeking to ensure that the retreat center functions well with an excellent guest experience. All employees must have their own car with a current safety check and a current driver's license. Hours for this full-time job are Monday-Friday 9am-5pm. Hours and even occasional days may vary to accommodate events on the property. The job starts out as a training position, where you will work with the other staff, and will eventually graduate to being a fully active member of our team. We would like someone who has had experience with taking at least some retreat, and as a result, has some understanding of the kind of people who come to retreats. We would also like someone who is interested in training in Compassionate Communication (NVC), a system of communication developed by Marshall Rosenberg PhD. (cnvc.org). Basic training in this style is offered from time to time and is important to participate in. Guest Services Executive at Hale Akua Garden Farm & Eco Retreat Center ensures guests receive the best service possible from the property. You provide guests with their requested room, address their needs, and resolve any complaints they may have throughout their stay. Your duties and responsibilities as a Guest Service Executive include: Share in answering all incoming calls, check and forward voicemails and provide details on our retreat center, including available rooms, pricing, and facilities or directing calls to the appropriate staff member. Check your Slack messages for inhouse conversations including guest requests, maintenance needs, housekeeping needs, landscaping needs. Monitor your work email and contact@ email hourly and respond to inquiries of private and retreat guests, retreat leaders, vendors, management, IT and internal staff and forward email to appropriate person wherever needed. File appropriately once completed. Share in greeting and welcoming guests upon arrival and during their stay. Answer guest questions, direct guest concerns to responsible team or staff and/or address/record/resolve and report all complaints. Share in communicating with guests before, during and after their stay via phone or email. Perform concierge duties by answering any question about property or about Maui, and making recommendations for activities and restaurants etc. Learn and understand about Hale Akua lodging and venue facilities and be able to clearly explain about the facilities to retreat guests how they can best utilize Hale Akua amenities for their specific needs. Know how to listen to customer’s needs and responsible for maintaining a consistently high level of customer service as outlined by Hale Akua. Share in performing all incoming/outgoing mail management responsibilities daily, including checking P.O. Box daily, picking up, loading, unloading, storing, & distributing received packages, sending mail/packages for guests and Lori. Share in performing all check-in functions including preparing clipboard and keys, verifying arrival times through email and update in RG and communicating with team (also handing over after-hours check-ins to Night phone attendant and communicate to guest via night phone), communicating house rules to guests upon arrival, completing check-in registration process, providing parking passes, handing over keys, scheduling farm tours & massage, giving property orientation/tour, storing luggage, upselling extra facilities and services wherever possible Share in performing all check-out functions including returning of room keys, collecting payments on pending charges (like farm tours, extra nights, late check-ins etc.), requesting feedback on Guest Comment Forms, and online on Google, Yelp & Trip Advisor, providing gift vouchers to guests (one per guest) for completed comment forms. Share in performing all necessary accounting functions on Retreat Guru PMS including but not limited to adding charges on guest statements, taking payments, moving transactions and final reconciliation to ensure final payments are correct. Share in managing bookings for all Membership rooms including offering Membership rooms when appropriate and upon Lori’s approval, sending pictures and pricing, taking reservations and confirming PayPal payments and recording them under guest reservations. Share in assisting retreat sales team staff member with other daily responsibilities such as group tours etc. whenever necessary or when sales team is not available. Answer any questions they might have in regards to the lodging and venue facilities over phone or in-person. Provide a daily work log to your supervisor via email or Slack. Prepare for all online trainings/meetings 10 minutes ahead of time and be in attendance punctually. Enter a daily work log in the logging software provided. Spend ten minutes daily before leaving for the day to highlight the most important tasks you performed in the day and time spent on those tasks. Participate in a weekly check-in with your supervisor to go work performed in the last week, work planned for the week ahead and any of your questions or concerns. Negotiate, contract and coordinate day events & workshops and perform any required duties including create & execute rental, block & program in Retreat Guru, collect payments and inform neighbors about the event Manage all farm sales duties including taking payments via Venmo or cash, maintaining till with change, locking and unlocking fridge, providing customer assistance, managing inventory in collaboration with farm team. Issuing farm sales punch cards to buyers, punching them and explaining the rewards system. Schedule farm tours based on staff availability, and manage massage appointments for guests who have booked addons while making their reservation by reaching out to them via phone 5 days before arrival. Communicate to general channel about guest check-ins, guests on property, guests leaving and updating the same on the white board calendar in office daily. Reviewing balance due report once every week and ensuring all balance dues are charged. Preparing registration clipboard and keys, verifying arrival times through email and update in RG and communicating with team. Requirements Required Qualifications Great customer service skills Prior office experience is a must Excellent computer skills on both Mac and PC and have an ability to learn more Ability to multi-task and to prioritize Ability to troubleshoot guest issues as they arise Excitement about being part of a team and an eagerness to learn Compassionate Communication Excitement about the purpose and vision of the retreat center Ability to be cross-trained and willingness to perform duties outside official scope of position is a must. Desired Qualifications Hospitality experience desired Experience with booking systems / software Familiarity with Airbnb and VRBO booking management Ability to create flyers for marketing local programs Ability to draft retreat contracts Benefits $22.5 per hour. Use of salt water pool, hot tub and sauna facilities after work hours. Good performance related bonuses too. Opportunities for staff who teach their own classes are possible in our yoga room when that is not being booked by guests.

We are seeking a business-minded trainee for a unique opportunity for growth and leadership for our national pet supply company. The desirable candidate has prior purchasing, administrative, and business skills. Negotiating skills are a plus. In order to be considered send resume and state reason for selecting this particular job. Tell us your ideal schedule or that you are open to any schedule. Part time position is aprox 25-30 hrs per week. We are located off Prospect Avenue in Santee. Compensation: $22.80-$24.30 per hour plus benefits, depending on experience and efficiency.

Neal R. Gross and Co. is a leading Court Reporting and Transcription services company based out of the Washington, DC area. As a trained Legal Multimedia Capture Specialist, you will use specialized equipment to record proceedings in numerous noteworthy places including legal courts and even Congressional committee hearings. You will be responsible for attending various legal proceedings and taking notes to enable later transcription (completed by a transcriptionist). This position requires a focused and motivated candidate with the ability to work in an autonomous setting. We hire intelligent, well-rounded people from a variety of backgrounds. The role will mostly be doing legal operations work and about 20% A/V work as well. No prior A/V, legal operations, or court reporting experience is required. NRGCo provides comprehensive paid training to new hires in order to provide you with the tools necessary to succeed. All equipment, hardware, and software are provided. Recent college graduates or current students are encouraged to apply! Location: This is an in-person role, and the office is located at 1716 14th St NW Ste. 200, Washington, DC 20009. You will be required to go to client locations throughout the D.C. Metropolitan region. Hours: The role is very flexible. We need people who can work 10-20 hours per week (Monday-Friday), anywhere from 2-10 hours per day. At NRGCo you will: Represent the company in a professional manner at a variety of proceedings at a range of locations (primarily in the DMV area, with opportunity for domestic and international travel). Operate audio/video equipment to create a recording of client activities, including: Set up audio/video equipment in a professional manner and digitally record and report proceedings Accurately position and monitor microphone placement for ideal audio capture. Establish appropriate video framing consistent with legal videography norms. Continuously mix multiple audio tracks and monitor for interference on a portable audio interface. Actively track and log key legal events during legal proceedings, including notating relevant spellings, the introduction of exhibits, and objections. Swear in deponents and faithfully capture their spoken testimony under oath during depositions and other legal proceedings. Interact with high-level clients (Federal Govt, State Govt, Private Industry) Develop and maintain a high-level understanding of audio and video technology, the legal field and company processes Proofread to ensure quality control on final work product Write executive summaries and meeting minutes for a variety of proceedings Requirements Strong attention to detail Reliably punctual and deadline-oriented Can-do attitude and excellent work-ethic Ability to work independently Organizational and time-management aptitude Exceptional problem-solving and communication skills Excellent English language skills Proficient with technology Ability to pass security screening for access to client sites, including government buildings Nice to have: Familiarity with and passion for the legal industry Comfortable with audio/video technologies (experience doing A/V for theatre or live music is a plus!) A reliable mode of transportation and the ability to lift up to 50lbs Benefits We also have great benefits so you can focus on doing your best work: Competitive compensation based on experience - $24 to $28 per hour. Job security for good performers, with many employees of 10+ years tenure Occasional remote work, schedule varies day to day A company with a growing, dynamic work environment, and a team of intellectually curious, supportive colleagues! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

Office manager complete knowledge of QuickBooks including payroll, bookkeeping, manage employees outside office. Must be able to handle multitasking and have great organizational skills. Marketing and advertising skills a plus. Look up my company at advancedexteriors.org. Pay depends on capabilities, knowledge, and experience. Position available now. Call Martin 619-888-0948. Job Type: Full-time Pay: $20-$25 per hour.

Job Title: Customer Analyst/Representative – Freight Forwarding Location: Houston/TX Job Type: Full-Time Salary: $40k to $50k Excellent Benefits Opportunities for professional development and career advancement. This client is a leading provider of freight forwarding and logistics solutions, dedicated to delivering exceptional service to our clients globally. We pride ourselves on our innovative approach and commitment to excellence in customer service. We are currently seeking a motivated and detail-oriented Customer Analyst/Representative/Graduate to join the team and make this position their own, which in turn will give you career progression as they grow into the role. Job Summary: The Customer Analyst/Representative will play a pivotal role in enhancing our customer service experience by analyzing customer data, handling inquiries, and supporting the logistics operations within the freight forwarding industry. The ideal candidate will have at least one year of relevant experience, showcasing their ability to work collaboratively in a fast-paced environment while providing outstanding service to our clients and Key Responsibilities: Customer Support: Serve as the primary point of contact for clients, addressing inquiries related to shipments, quotes, and service issues with professionalism and a customer-centric approach. Data Analysis: Analyze customer feedback and shipment data to identify trends, inconsistencies, and areas for improvement in service delivery. Reporting: Generate and maintain reports on customer satisfaction, service performance, and operational metrics to provide insights to management and support continuous improvement initiatives. Documentation: Assist in preparing and managing shipping documentation, ensuring compliance with industry regulations and company policies. Qualifications: Minimum of one year of experience in a customer-facing role within the freight forwarding or logistics industry. Strong understanding of freight forwarding processes, terminology, and documentation requirements. Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. Proficient in data analysis tools and Microsoft Office Suite (Excel, Word, PowerPoint). Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Customer service orientation with a passion for exceeding customer expectations. Preferred Qualifications: Familiarity with customer relationship management (CRM) systems. Experience with logistics software and tools. Knowledge of international trade regulations and customs procedures.