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Bilingual Call Center Agent (English/Spanish) (Downtown Los Angeles)

Negotiable Salary

1340 W 6th St, Los Angeles, CA 90017, USA

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About the Role: We are looking for a dedicated and detail-oriented Call Center Agent to join our team. This role requires experience handling high-volume calls, strong data entry skills, and the ability to communicate fluently in both English and Spanish. If you thrive in a fast-paced environment and enjoy helping people, we’d love to hear from you. Key Responsibilities: *Manage a high volume of inbound and outbound calls with professionalism and empathy *Accurately input and update customer data in internal systems *Resolve customer inquiries and issues efficiently, escalating when necessary *Follow communication scripts and adhere to company procedures *Maintain up-to-date knowledge of services, and policies *Meet performance targets related to call quality, response time, and customer satisfaction Qualifications: *Bilingual in English and Spanish (spoken and written) *1+ year of experience in a high-volume call center or customer service role *Proficient in data entry and CRM systems *Excellent communication, problem-solving, and multitasking skills *Strong attention to detail and accuracy *High school diploma or equivalent required Benefits: *Paid Time Off (PTO) *Sick Pay *Holiday Pay *Performance-Based Bonuses *401(k) Retirement Plan

Source:  craigslist View Original Post

Location
1340 W 6th St, Los Angeles, CA 90017, USA
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