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$25-30/hour
1178 Humboldt St, San Francisco, CA 94107, USA
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ShareType: Full-Time | On-Site Olivier’s Butchery is a destination for meat lovers and food enthusiasts in San Francisco. We specialize in premium cuts, artisanal butchery, and exceptional customer service. Our mission is to connect people to their food through craftsmanship, quality, and a memorable shopping experience. We are seeking a highly organized and customer-focused Administration & Customer Engagement Lead to join our team. This role is central to our operations and ensures that customers, the shop floor, and the production team are seamlessly connected. Position Overview The Administration & Customer Engagement Lead serves as the backbone of Olivier’s Butchery operations. Acting as the control tower, this role is responsible for customer communication, accurate order management, inventory tracking, financial support, and reporting. The ideal candidate is detail-driven, reliable, and thrives in a fast-paced retail food environment. Responsibilities Serve as the first point of contact for customer communication (emails, calls, online orders). Enter and confirm orders accurately in the POS system, Shopify. Organize and coordinate holidays and special event pre-orders. Collaborate with the butchery and stock teams to track and update inventory records. Generate daily, weekly, and monthly operational reports (sales, labor, costs, waste). Support bookkeeping tasks: vendor invoices, payroll coordination, and expense tracking. Manage scheduling reminders, filing, and compliance documentation. Provide cross-department support to ensure smooth day-to-day operations. Qualifications Strong administrative and organizational skills with high attention to detail. Excellent written and verbal communication skills. Experience with POS systems, Shopify, and Google Workspace, order management, or inventory tracking preferred. Prior administrative, office, or bookkeeping experience in retail, hospitality, or food service is a plus. Ability to multitask, prioritize, and meet deadlines under pressure. Customer-focused, with a professional and approachable demeanor. Team player, able to collaborate effectively across sales, butchery, and logistics. Compensation & Benefits Pay Range: $25 – $30 per hour (DOE) Schedule: Full-time, Tuesday–Saturday (evenings/holidays during peak seasons) Benefits: Health and vision coverage (after eligibility period) 401(k) with 4% employer match (after 1 year of employment) Paid time off and sick leave Employee discount on premium meats and specialty products Growth opportunities in a respected local food business 📩 To Apply: Please submit your resume and a brief cover letter explaining why you’re a great fit for Olivier’s Butchery.
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