Leasing Advisor (St. Louis)

One Thing: Responsible to make sure that all properties are at 100% occupancy at all times. Key Characteristics: 1-Emotional Intelligence: - Have high emotional intelligence as it relates to interactions with the tenants and our team. - Have the ability to understand situations and quickly size up the situation and people involved to come to the best and most efficient outcome for all. - Have the ability to build trust quickly in all situations and meetings with various people in various situations. 2-High Energy: - Have a high level to energy and “go” to be able to handle the high flow of action each day. - Be fast paced in general with the ability to speed up and slow down as needed in situations. - Understand how to quickly prioritize tasks and the order of importance of the tasks. - Understand the importance of speed and velocity in sales success. 3-Sales Skills: - Have the ability to sell through building relationships quickly using high level of emotional intelligence in all situations. - Have the ability to sell a vision and space to people. - Have the ability to build relationship on phone, via Zoom video, and in person. - Have the ability to give direction and help guide the best decision in the sales process. - Have good understanding of the sales funnel process and how to set up sales flow to create success. - Great skills in the use of all technology. 4-Fantastic Communication: - Strong ability to communicate effectively, professionally and concisely, through all communication methods – face to face, Zoom, phone, email. - Communication with entire team - top to bottom. - Ability to have tough conversations with people with professional directness. 5-Self-Motivated/Managed: - Have a high level of self-management through a natural understanding of priority and what items need to take precedence over others. - Ability to complete tasks effectively alone and through self-reliance on existing skills and knowledge. 6-Team Focused: - Work very well with the entire team from top to bottom. - Full understanding of the interconnectedness of the team and importance of respect of all parts of the company and all people on the team. 7-Forward Thinking: - See problems before they happen and head off potential issues through experience and paying attention to details. - See “6 blocks down and around the corner” with people and situations. Key Responsibilities: 1-Leasing: Complete all of the following and/or work with the team to complete all the tasks needed to ensure that we are at 100% occupancy with no vacancy throughout the entire portfolio. - Present and sign all leases with tenants. - Handle and sell all leads - walk-ins, phone, text, email, etc. - Tenant screening and selection. - Ensure fair housing rules and trainings compliance throughout organization. - Coordinate and show all properties. - Sales of all the leases. - Renewal notice coordination for emails and selling of lease extensions. - Full marketing when any property is coming vacant - signs, postings, etc. - Work with team for setting new rent rates each year and have pulse on market to ensure highest rent rates. - Study and maintain extensive knowledge of the units for effective sales. - See ahead for vacancies and “pop-up” vacancies and re-lease quickly. - Track ALL leads in a CRM system and report metrics on regular basis to owner. - Spot and track trends and discuss with owner where we can improve revenue and systems of operation. 2-Marketing: Complete all of the following and/or work with the team to ensure the companies active and ongoing marketing plan is followed and maintained. Bring valuable additions to the marketing plan by bringing forth new ideas to continue to evolve the marketing plan and brand awareness of the company. - Maintain and update and improve the company’s web site - Manage all the social media platforms of the company. - Ensure constant positive Google and other reviews and address negatives. - Attend on site campus events for marketing. - Post properties onto various listing web sites for lease marketing. - Photography of units as needed. - Keep several company databases up to date. - Engage the database via e-mail campaigns. 3-Move In/Move Out: Assist the entire team to ensure that all of the tenants get out on time at the end of lease periods and in on time at the start of lease periods. - Assist the entire team to coordinate the massive move in/move out - heavy in May through September. - Assist in the planning of all the different steps and layers of coordination for move in/move out. - Work with cleaning and other repair crews to ready the properties. - Work with entire FG team to plan the move in/move out. - See ahead of the curve - months in advance and plan as needed. 4-Collections: Work with Operations Manager and Accounting to ensure on time payment and collection of rent when tenants are owing and late. - Make good tenant placement decisions to avoid collections issues. - Review the A/R report daily/weekly as needed. - Work with Operations Manager and Accounting on A/R issues when they arise. - Make phone calls, emails, unit visits re: collections as needed. 5-General: Manage all the tasks needed that naturally come along with the position of the Property Manager and running a property management business. - Communication with entire team - top to bottom. - Address tenant issues that come up during tenants residency in our homes working along side the Leasing Manager and Operations Manager to solve issues. - Engage the entire team on the sales side of the business - team effort. - Complete all past tenant landlord reference requests. - Coordinate and make requests and communications with maintenance staff regarding items you see in our homes that need repairs. - Engage the community partners in the neighborhood and business associations that we one properties in. - Keep up to date notes regarding how we do things in one place and maintain and update on regular basis the “Fulton Group – Leasing Playbook”. - Everything else it takes to complete all the tasks of running a “world class” property management business. - In general there are two “seasons” of this position: “Leasing Season” - 7 Months – October, November, December, January, February, March, April. - Mainly Showing & Leasing Properties. - But all the other items above are happening in this season as well. “Move Out/Move In Season” - 5 Months – May, June, July, August, September. - Mainly Conducting Move Out & Move In Coordination/Planning. - But all the other items above are happening in this season as well.