The Shipyard
Account Manager

San Diego, CA, USA
ABOUT THE SHIPYARD
The Shipyard is a leading, independent agency that builds performance-driven brands audiences can’t help but love.
By applying modern mindsets to established models, we fuel brand and marketing decisions that are more courageous and more validated.
Our ability to align bold creativity with individual consumer motivations lets us do more than hope for brand love – we methodically engineer it throughout the consumer journey. That’s how we activate the synergistic power of brand building and performance marketing.
Engineering Brand Love through the courageous ambitions of our people and our clients.
The agency has significant momentum, and we’re still growing. Come join our team!
SUMMARY
We are looking for a smart, experienced, and motivated Account Manager to join our San Diego team.
At The Shipyard, our Account Management team is on a mission to be trusted advisors to our clients, working in partnership to engineer brand love and drive successful business outcomes.
The Account Manager is a trusted go-to person for the clients on day-to-day requirements, issues, and challenges. Working on one or more accounts, this person functions as the “glue” that keeps client programs of work and people moving together to deliver executional excellence.
This is a hybrid work-from-home/office position (in-office attendance is required on Tuesdays & Thursdays), and the candidate must live near San Diego.
At The Shipyard, we know that it's your unique talents, backgrounds, and perspectives that make you who you are, just like our team, who come from various career paths and experiences. We believe we can't be truly diverse without bringing your most authentic self to the agency.
Studies show that people from marginalized communities may not always apply for positions if they don't meet every single requirement in a job posting. At The Shipyard, we encourage you to apply even if you don't meet all the requirements. We believe that your passion for what we stand for — our values and purpose — is just as important as meeting every checkbox.
WHAT YOU'LL DO
You will manage the daily workflow of assigned client(s) under the direction of an Account Supervisor or Account Director.
Business Leadership
Understanding, growth, and workflow management across key advertising agency business functions:
Relationship management of both client & internal teams
Paid media campaign planning & management – digital and traditional
Data & Analytics – paid media performance & optimization
Strategy – research & analysis of industry trends, competitive data
Creative – concepting & execution
Production – TV, digital, radio & web
Demonstrate understanding of client business objectives, utilizing to provide key direction or make decisions
Demonstrate understanding of client’s business results
Provide support on efforts to propel the client’s business forward, such as competitive reviews
Support annual account planning process for assigned account(s)
Support the development of client business reviews for assigned account(s)
Financial Management
Coordinate project estimates with agency producers
Manage getting client signatures on project estimates
Track all approved estimates and monthly billing on client Budget Tracker, laddering updates to Account Supervisor or Account Director
Review monthly billing packets for accuracy and alignment within total budget
Be an agency advocate, managing work as efficiently as possible to enhance profitability
Recognize scope changes and elevate to Account Supervisor or Account Director
Talent Usage Management/ Tracking
Relationship Management
Interact professionally with various levels of Company employees and outside representatives
Serve as primary point of contact for clients and foster positive, consistent, trusted client interactions
Foster positive, trusted agency relationships across disciplines/departments
Contribute to culture of collaboration and accountability to ensure work moves efficiently through the agency
Cross-Functional Scope of Work Facilitation
Partner with Project Management team in servicing the client from project identification through to final delivery
Provide administrative duties including coordination of client meeting materials and resources
Provide detailed but concise note taking for key meetings, to be used by Account Lead for internal and external communication (e.g., conference reports recapping key decisions and action items)
Manage internal Account Management documents (e.g., Client Tracker/Contacts/Birthdays/Anniversaries) and coordination of distributing client gifts
Provide support in structuring client presentations, tracking documents, and accounting tracking systems
Provide secondary support in proofreading critical documentation before client presentations
Schedule collaborative meetings between internal teams under the direction of Account Supervisor or Account Director
Coordinate meetings/presentations with clients and agency staff
Write Executional Briefs to guide the development of campaign assets
Conduct executional creative kick-off meetings
Contribute to and/or draft Media Briefs to review with Account Supervisor or Account Director
Manage client feedback, revisions, and approvals through appropriate channels
Review project deliverables against established business objectives, brand standards, and media specifications for confirmation of deployment
Work with Media (planner, channel teams) and Project Management to effectively/efficiently complete campaign workbooks to deploy paid media campaigns in alignment with established processes
Work with Media and Analytics to deliver campaign reporting dashboards and companion documents to client in accordance with reporting schedule
Assist with various other project coordination tasks as needed
WHAT YOU'LL BRING
2-5 years equivalent work experience in an Account Manager or similar role
Success in nurturing client and internal agency relationships
Training in creating client documents and project briefs that drive exceptional outputs and performance
Track record of successfully driving projects forward
Demonstrated ability to take initiative, collaborate, work independently, and prioritize workload
Excellent organizational and time-management skills
Function well in a fast-paced environment under tight deadlines
Attention to detail
Capacity to multitask and transition between clients and projects
Active listening skills to build mutual understanding
Ability to work effectively and collaboratively within a cross-functional team setting
Communicate in a concise manner, both in writing and verbally
Identify problems and proactively find solutions
Can-do, positive attitude
An innate curiosity for innovating, problem-solving and connecting the dots
An interest in contributing to process evolutions
Proactive mindset and interest in providing clients with solutions
Willingness to travel as needed
WHAT YOU'LL GET
The overall target range of base compensation for this role is $70,000 – $82,000. Compensation offered will be determined by additional factors such as location and experience
40 hours of paid sick time (annually)
Open PTO
Flexible work hours and remote work
Paid holidays + holiday closure between Christmas Eve and New Year’s Day
Company-paid medical, dental, and vision insurance
Life insurance and disability benefits
401k program with employer matching
6 weeks paid parental leave
Employee bonus referrals
Dog-friendly offices
Company-provided snacks and beverages (yes, beer/wine included)
… and lots more!
Requirements
Must be authorized to work in the U.S. without the need for visa sponsorship
$70,000-82,000