We are seeking a highly motivated and details-oriented Customer Service Representative to join our team. this is a remote position, offering flexible working hours and the opportunity to work from the comfort of your home. The ideal candidate will have excellent communication skills, a strong sense of empathy, and the ability to resolve customer inquiries in a professional manner Key Responsibilities: * Respond to customer inquiries via phone, email, or chat in a timely and courteous manner. * Provide accurate information about product, service, and company policies. * Assist customers with troubleshooting, order processing, and resolving issues. * Maintain a positive and professional attitude in all interaction. * Document customer interaction and maintain accurate records in the CRM system. * Escalate complex issues to the appropriate department when necessary.