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Information & Communication Technology in Yakima
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Yakima
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Location:Yakima
Category:Information & Communication Technology
Level 2 Helpdesk Engineer (Yakima)63580021796611120
Craigslist
Level 2 Helpdesk Engineer (Yakima)
Level 2 Helpdesk Engineer OVERVIEW The number one goal of everyone in our team is to make our clients exceptionally happy. The Level 2 Network Engineer plays an important role in making sure that happens. The Level 2 Network Engineer handles escalated support requests for the Service Delivery Team. They are assigned the Level 1 and 2 support requests and a point of escalation for junior technicians. When help is needed the Level 2 Network Engineer can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS CUSTOMER SERVICE • Work on and resolve Helpdesk Tickets • Delight our Clients with a Friendly, Quick and Helpful Experience • Provide the Client with advanced remote troubleshooting • Remote Hardware Maintenance and Support USE OF OUR TICKETING SYSTEM • Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests • Managing and recording all work though our Ticketing System • Make sure that Client Documentation in well maintained USE OF OUR MONITORING & MANAGEMENT TOOL • Review RMM dashboard and apply remediation actions as indicated by our Processes • Review regularly scheduled/automated actions as indicated by our Processes PROJECT WORK • Help deliver projects either on site or remotely. • Design, deploy, configure, and maintain Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy. • Implement and maintain backup and disaster-recovery solutions COMMUNICATION, REPORTING & RISK • Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue • Submit Timesheets & Expense reports as indicated on their SOPs • Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients TEAM WORK • Mentor the “Junior” Service Team Members • Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher • Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks • Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues • Identify opportunities for improvement and make constructive suggestions for change • Contribute to the process of innovative change effectively • Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO SKILLS AND ATTRIBUTES DESIRED • At least three years of experience • Strong background in operating systems, business applications, printing systems and network systems • Strong proficiency in Windows Server administration • Advanced knowledge of networking routing and protocols (TCP/IP, VLANs, routing, firewall, etc.) • A love of (and ability to) Solve Problems & Challenges • Great Communications skills, founded in being a good listener • Advanced understanding of support tools, techniques and how technology is used to provide services • Advanced understanding of operating systems, business applications, printing systems and network systems • Advanced experience and knowledge of working with the Microsoft 365 Platform • A deep desire to deliver an amazing Client Experience • Advanced knowledge of IT Applications, Software & Hardware • The ability to speak both Geek and human • Driver’s license • The ability to keep up with and adapt to the fast-paced IT world NICE TO HAVE • Experience using a Ticketing system / RMM Tool and PSA software • Experience providing support via remote tools • Experience handling Technical Service Tickets • Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. • Client Experience Certifications such as Helpdesk Habits etc. • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. PERKS • Generous incentives for reaching Team and Company Goals • Health / Dental and Vision coverage • An easy-going environment and culture (we all enjoy what we do) • A Proactive Approach to Ongoing Training to help you develop life-long skills
413 S 17th Ave, Yakima, WA 98902, USA
Negotiable Salary
Satellite Tech for Starlink Installation Pros63392082271363121
Workable
Satellite Tech for Starlink Installation Pros
Are you a tech-savvy problem solver with a passion for excellent customer service? We want YOU! 🌟 Position: 1099 Contract Satellite Installer Location: Nationwide - Work anywhere in the USA What You’ll Do: 🌐 Install satellite internet systems at customer locations 🛰️ Mount satellite dishes on roofs or other suitable spots 🔧 Run cables and connect equipment for perfect signal reception 📡 Configure and program satellite receivers 🛠️ Test and troubleshoot to ensure everything’s working smoothly 💬 Provide top-notch customer service and answer questions 📚 Educate customers on using their new satellite systems What You Need: 💡 Strong knowledge of telecom systems and equipment 🔌 Experience with fiber splicing and low voltage cabling 🛠️ Skilled with hand tools and network installation (Cisco routers a plus!) 🧩 Excellent problem-solving skills 🗣️ Great communication abilities 🤝 Ability to work independently or as part of a team 🛠️ Previous experience as a service technician is a bonus Perks: 💵 Competitive pay per completed installation 🆓 All necessary training provided 🚀 Opportunities for career growth in a dynamic industry Ready to elevate connectivity across the nation? Apply now and become a part of our stellar team! 🌟 Go here to apply: starlinkinstallationpros [dotcom] /installers Requirements Ladder capable of 3 stories Tools for facilitating a starlink install Ability to climb on roofs Carry your own liability insurance Be authorized to work in the United States Benefits 1099 contract work. No taxes taken out. You keep 100% of what you make. You run your own small business and take advantage of all the benefits that come with that.
Yakima, WA, USA
Negotiable Salary
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